eBay Monday Morning Recap – Feedback Removal

A very interesting post on the 9th from eBay regarding feedback removal. I kind of shook my head at this one as feedback removal can become a slippery slope.  I also had to read the announcement quite a few times to really understand what they were saying.

So in a nutshell, eBay will remove feedback if the buyer references customs delays or customs fees.

BUT (and this is the ebay-esque part) you are not eligible to have the feedback removed unless you put a disclaimer in your auctions AND it has to be a certain font AND displayed in the upper 1/2 of the description. These are the items that make me bang my head on the table.

So here is the text that you have to put in all your auctions to protect yourself from negative feedback you may get from international buyers that specifically references customs fees or customs delays.

International Buyers – Please Note:

  • Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
  • Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.

I don’t have a problem with the text, but it seems to me that if you want a global policy that it should be just a policy that eBay itself displays to international bidders, and sellers should not have to clutter up their auctions with repetitive text that is policy. I think the description space should be used for product description – but I’m so old school :)

And on top all that, its not feedback that counts anymore – it’s DSRs and they are not mentioned so I can only assume DSRs are not being removed.

So, let me ask you sellers this. What percentage of the negative feedbacks that you have received are from international buyers that are mad that they got charged custom fees but that actually reference customs fees in the feedback? And will you be putting this in all your auctions?

One Response to “eBay Monday Morning Recap – Feedback Removal”

  1. SUSAN Says:

    At this point in time, I have no negative feedbacks from Internaional buyers…not to say I won’t eventually get one. I agree with you that it should be Ebay’s responsibility since this is going to be one of their new policies….Putting the disclaimers in the top half of the description area wouldn’t be too difficult, but to have a special font? C’mon, this is getting beyond ridiculous. You would not believe the questions I get asking about different measurements when all the information is right there in the description, so do I think this new International buyer policy is going to get read??? Not very often!