eBay Announces Changes – Easier Selling on eBay (Part 4 of 4)

Part 4 of the eBay Announced Changes covers “Easier, more profitable selling on eBay” section of the eBay announcement and contains eight items – which we have broken down below.

• Unpaid items: Streamlined process, faster recourse, auto-option with no negative Feedback

• eBay dispute resolution for buyer claims: Seller update

• My Messages and post-transaction emails streamline buyer communication

• More control over ship-to locations; upload tracking for more carriers

• Faster ways to edit listings, even multi-quantity listings with a sale and listing descriptions

• Selling Manager Applications boost efficiency for sellers of all sizes—try them free!

• Category and Item Specifics changes now consolidated with the rest of updates

• Stores subscribers—now you can put all your listings on vacation.

Unpaid items: Streamlined process, faster recourse, auto-option with no negative Feedback

What does it mean?

“Streamlined process cuts time in half. If a buyer doesn’t pay, you can open an “unpaid item” case through the eBay Resolution Center. Changes to this process, coming in September, will make it faster and more efficient to get resolution—either getting paid, or getting your Final Value Fees refunded and your inventory “back on the shelf.”

What does it REALLY mean?

  • · Buyers cannot leave feedback when an Unpaid Item Dispute is filed (EXCELLENT)
  • · In September, Unpaid items can be automated
  • · eBay will control the email
  • · Shorter time to resolution
  • · Less cumbersome Unpaid Item form

eBay dispute resolution for buyer claims: Seller update

What does it mean?

eBay Resolutions. We are introducing a new dispute resolution process for when buyers claim an item was not received or the item they received was different than described in the listing. The goals of the new process are to keep buyers on eBay by giving them a more familiar ecommerce resolution experience, and to reduce the amount of time buyers and sellers spend working out issues.

What does it REALLY mean?

  • · eBay will be taking a more active role in Unpaid Item disputes
  • · This changeover should occur before the selling season

My Messages and post-transaction emails streamline buyer communication

What does it mean?

Managing buyer emails made easy: Email updates will make it faster and easier to respond to buyer questions and manage your email with buyers.

What does it REALLY mean?

  • · Buyer information is kept anonymous until after the sale is complete
  • · Allowing some customization of automatic emails

More control over ship-to locations; upload tracking for more carriers

What does it mean?

You’ll also have more control over where you want to ship. You’ll have the same ship-to choices you have now, plus you’ll be able to specify countries you do not want to ship to. For example you can indicate you ship to Europe, but specifically exclude Russia and Italy.

Tracking for more carriers: Starting in late September, you’ll be able to upload tracking and delivery confirmation numbers for more carriers

What does it REALLY mean?

  • · Only US transactions will count toward your DSR ratings
  • · You can more easily specify countries to exclude

Faster ways to edit listings, even multi-quantity listings with a sale and listing descriptions

What does it mean?

Starting in late September, you’ll be able to make changes to most fields of your multi-quantity Fixed Price and Store Inventory format listings—even when those listings have already had a sale. For any sales prior to your updates, you and your buyer will have access to a record of the listing as it appeared at the time of the sale.

What does it REALLY mean?

  • · You can edit items even if they have a sale; eBay will maintain a copy of the original ad (before edits).
  • · You will need to remove any references to insurance in your listings (this is a pretty hidden requirements, so we’ll bring this up again in a later blog post.

Selling Manager Applications boost efficiency for sellers of all sizes—try them free!

What does it mean?

eBay has been working closely with a number of third-party providers to bring you powerful new tools and applications to make all aspects of selling on eBay easier and more efficient.

What does it REALLY mean?

  • · This is the Project Echo, which allows third parties to offer applications within Selling Manager

Category and Item Specifics changes now consolidated with the rest of updates

What does it mean?

Category and Item Specifics changes: Changes to categories and Item Specifics that were previously announced monthly are now included with other major changes that may impact your listings. Category and Item Specifics updates are coming the week of September 22 in the many categories

What does it REALLY mean?

  • · These are the typical category and item specific updates

Stores subscribers—now you can put all your listings on vacation

What does it mean?

With the launch of the Good ‘Til Cancelled (GTC) duration on Fixed Price listings last year, many Stores sellers now have GTC Fixed Priced listings. Today, you can put your Store Inventory format listings on vacation; this change will allow you to put your Fixed Price listings on vacation as well

What does it REALLY mean?

  • · You can now put your fixed price items on hold

Bottom Line

  • · Buyers cannot leave feedback when an Unpaid Item Dispute is filed (EXCELLENT)
  • · In September, Unpaid items can be automated
  • · eBay will control the email
  • · Shorter time to resolution
  • · Less cumbersome Unpaid Item form
  • · eBay will be taking a more active role in Unpaid Item disputes
  • · This changeover should occur before the selling season
  • · Buyer information is kept anonymous until after the sale is complete
  • · Allowing some customization of automatic emails
  • · Only US transactions will count toward your DSR ratings
  • · You can more easily specify countries to exclude
  • · You can edit items even if they have a sale; eBay will maintain a copy of the original ad (before edits).
  • · You will need to remove any references to insurance in your listings
  • · Allowing third parties to offer applications within Selling Manager
  • · You can now put your fixed price items on hold

So this concludes the four parts of Upcoming eBay Changes.  There are a lot of changes and a ton of information to absorb. Tomorrow, we’ll look at some of the concerns sellers are expressing about these changes.

Happy Selling!

Previous:

eBay Announces Upcoming Changes (Part 1 of 4)

eBay Announces Changes – DSR and other Ratings changes (Part 2 of 4)

eBay Announces Changes – Enhanced Search and Listings (Part 3 of 4)

One Response to “eBay Announces Changes – Easier Selling on eBay (Part 4 of 4)”

  1. Ebay Dispute: How to Deal With Ebay Sellers over Ebay Disputes | Allergies Says:

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