Amazon Discontinues Popular Photo Sharing Option

It appears there is still a bit of confusion floating around about the fact that Amazon is discontinuing its popular photo sharing option. This confusion stems from an email Amazon sent out on July 15th that stated that Amazon was discontinuing the customer-uploaded image feature.

The email stated:



On July 15, 2013, we began discontinuing the customer-uploaded image feature. Customer images will no longer show on Amazon product pages. This isn’t a decision we came to lightly. While customer-uploaded images have a small, dedicated group of active users, our customers haven’t broadly embraced it. Shutting down this feature will allow us to focus on building a better overall Amazon experience for you.

If you have uploaded images to a product page in the past, they’ll continue to be available until August 31, 2013 for you to view from your customer gallery.

If you have any feedback for us on this change, please let us know here.

We thank you for your participation in the Amazon community and look forward to seeing you again.

Customer Service


Some sellers took this to mean that they could no longer add pictures to their listings, but Amazon has actually been encouraging sellers to post photos for items that are collectible or in used condition. This is especially true if an item has damage or a specific feature that might be hard to describe by description alone.


This new policy actually only limits buyers from uploading product pictures. I’m sure you know the type of photos I’m talking about. These are the images buyers often uploaded to show how they used a product and what went wrong or right with it. Amazon refers to these as “pictorial reviews”, however, critics of the photos have stated that they often have very little to do with the product itself and are typically used for the buyer to make a joke or complaint.


Amazon has stated that their reason for eliminating these photos is because there are sometimes discrepancies over photo image rights. Some sellers think it’s because as Amazon continues to grow and develop, they may want to clean up the look of their site. Either way, sellers who rely on buyer-uploaded photos to show that their items are different from what’s depicted on the product detail page will need to find a different way to do so.


This guest post was contributed by Kat Simpson. Kat is a trusted eCommerce author, speaker, educator, and entrepreneur. Kat Simpson has been a successful eCommerce merchant for over 10 years; is an eBay Education Specialist and Gold Level PowerSeller, as well as a successful Amazon merchant. Currently Kat is the hosts the popular weekly eCommerce Podcast That Kat Radio and an active Facebook Group ThatKat.






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