Vendio Knowledge Base

There are four simple steps that will get you rolling with Customer Manager:

1. Import winning bidders from your auctions
2. Organize customer email addresses
3. Sort and segment your customer database
4. Send customized email to a segment of your customer database

Please use our Tutorial for more details about each of these steps.

Your email address for Customer Manager will be your [email protected]. For example, if your Vendio username is JonDoe, your customer manager email address will be [email protected]

Vendio.com is the email domain given to subscribers to the Customer Manager service. We chose to use the domain vendio.com to give people an email address that sounded appropriate for online sales - vendio is a derivative of the Latin word "vendere" which means "to sell".

In order for Customer Manager to work, you will need to change your email address on file at eBay and PayPal (and anywhere else you determine relevant) to your vendio.com address. Your mailstep address, if you have one, will not work with Customer Manager.

You may be able to work around this to some degree by setting your existing email to auto-forward to the vendio.com email address. The drawback to this, however, is that the reply-to address for emails sent out of Customer Manager will be the vendio.com email address. Also, note that some email services do not have an auto-forward option, so this will not work in all cases.

Yes, eBay (BIN) acceleration and Paypal (payment tracking) Post Sale Notifications will work properly if you use either a Vendio.com or Mailstep.com email address. (We will be renaming the Mailstep service to Post Sale Acceleration since the service will work with both email addresses). If you are using Customer Manager, you should set your address at Paypal and eBay to your vendio.com address.

Post Sale Acceleration allows automatic updates to your post-sale management for listings that accept PayPal for payments and/or sell with eBay Buy it now.

The Post-Sale Acceleration system automatically records payments and buyer information to update your Post-Sale Management System. It captures email sent by either PayPal or eBay to detect when money is sent as payment for an auction, or when a listing closes with a BIN purchase. The system extracts the transaction information content from the email and updates your Post Sale Management System for that listing.

To take advantage of Post Sale Acceleration for PayPal, check the appropriate settings on your preference page. eBay BIN notifications are automatically set when you change your eBay email address to [email protected]. If you would like to receive payment notifications, you will need to enable "Instant Payment Notifications" on PayPal. Please click here for instructions on how to do this.

There is no storage size limit. All email will be saved for a minimum of 2 years.

To import customer data stored in sales manager, select the import function on step #2 of the Quickstart checklist on the Summary Page of Customer Manager

When you respond to an email, the original email and your response are saved in the response category you chose. If you did not choose a category, it will be stored in the unfilled response category. You may view mail sent in the last 60 days in your sent mail box. You may also find any mail using the search feature that allows you to look up all past communications based on email fields, customer characteristics, date ranges, and more.

You may also find any mail using the search feature that allows you to look up all past communications based on email fields, customer characteristics, date ranges, and more.

Responses enable you to save time by creating pre-formatted responses to commonly asked questions. Responses are also used to categorize messages for effective storage and for quick searches. You may create a new response using the response manager. To use a response in an outgoing email, simply select the response you want to use in the Select Response section of the Message|reply or Message|compose page. Then click on the link created for that reply.

Filters help you separate marketplace notifications, payment notifications, and customer inquiries in a flash. Use Filters to organize your incoming messages into prioritized Inboxes. You can edit, delete and create new filters in the filter manager

Every Customer Manager email account includes industry leading spam and anti-virus protection. However, you can also choose to block additional mail, or allow messages from specific email addresses to bypass the spam filter. To access these controls, go to the Manage Bulk Mail function within Customer Manager's left-hand side navigation bar..

In Customer Manager, all messages are stored for future reference. When you reply to a message, the message is removed from your inbox and stored in the Response of your choice. If you do not want to reply to a message, you can remove it from your inbox by pressing "No Reply". Then, the message will be removed from your inbox and stored in the "Not Categorized" Response.

In Customer Manager, there is no explicit "Forward" button. However, you can "forward" a message by hitting the "Reply" button and editing the email address in the to/cc/bcc edit boxes.

Customer Manager can display the received and outbound messages in the Composer in two different modes. In the Tabbed-View mode, the received and the outbound messages are displayed in separate tabs. In the Split-View mode, the received and the outbound messages are displayed together side-by-side.

The key benefit of the Tabbed-View mode is that since only one the received or the outbound message is displayed, you get a larger viewing area (especially horizontally). However, when you use the Split-View mode, you get the benefit of being able to view the received message and the outbound message at the same time.

To change the Composer mode, go to the "Customer Manager Settings" under the "My Account" tab.

You may email our responsive customer service staff by clicking here to access the Contact Us form. This form can also be found by clicking on the Help link at the top of the page, then on the Contact Us link.