posted on July 18, 2002 06:21:17 PM new
Has anyone here had any luck at all getting a response or better yet ACTION from Safeharbor lately? They have really hit the skids in the past several months, and don't appear to give a damn. I contacted them 5 days ago regarding a major bidder problem and have heard nothing, except of course the canned response that doesn't apply to the situation.
With the number of transactions I do nowdays, I end up having to contact safeharbor at least twice a month now, and in 90% of the cases, ebay fails to act, and when they do, far too much time has passed and often the damage is already done by various deadbeats, fake ID deadbeats, etc. Are they understaffed THAT badly for a multi-million dollar company, or are they getting complacent? God, I wish some other company would come along and wipe that smug attitude off of ebay's face. What's that old saying about pride before a fall?
Anyway, I'd really love to hear a story of how Safeharbor helped SOMEBODY recently.
posted on July 18, 2002 10:26:45 PM new
Check this out, I forwarded safeharbor this email I got from a seller who pulled a bait and switch on me for which I negged him. Got a canned response from safeharbor and nothing more.
Here's the email (censored by me)
<<<
sorry but I chickened out on this one- too profane even when censored. If you don't believe me, email me and I'll send it to you. This guy used the 'f' word 5 times, called me several other names, told me where he wanted me to go and what he wanted God to do to me -- you get the picture. The ratio of profanity to proper language was WAY OUT THERE
>>>
I can't believe safeharbor is going to let this crook get away with this one! speedbiz got away with this one!
Hope I censored this enough to not offend anyone......
posted on July 19, 2002 04:34:50 AM new
Thanks for the responses so far. There's still been no word from "Safeharbor" regarding my problem bidder. Really, the current team should be fired and replaced with a crew that actually cares about doing a day's work without resorting to canned replies that don't apply.
Hey Bidsbids, I love the pictures above, except I've got one problem with them: You should substitute lazy Safeharbor workers in the place of those computers. THEN maybe they'd wake up and do what they're paid for.
Awww, we got a better chance of winning the state lotto without buying a ticket. Who'm I kiddin?
posted on July 19, 2002 05:06:20 AM new
Seems Safeharbor and Support are kissing cousins. Neither is any help for any problem. I've been complaining through multiple email for 3 weeks now about the seller pages on My Ebay timing out and being inaccessable. All they ever tell me, if anything at all, is that it HAS to be my fault.
From ebay's own lips, they are on track to gross over 750 million this year. Spending a million of that for payroll and terminals to beef up the staff would help. That's only 1/10th of a percent of the gross and they won't even consider it. But they will spend money on untested "improvements" that help no one, bog down the system and make it harder to do any business. Pathetic.
posted on July 20, 2002 07:48:44 PM new
IF YOU FIND NO ONE HOME AT THOSE TWO DOORS, TRY BANGING ON THE POWERSELLERS DOOR. I HAVE NEVER GOTTEN A CANNED RESPONSE FROM THEM AND IT WAS A QUICK TURN ROUND. IT WAS JUST FOR SOME SUGGESTIONS I DON'T KNOW ABOUT HAVING ANY REAL PROBLEMS. THERE IS A HUMAN THERE I KNOW THAT FOR A FACT. [email protected]
COURSE THEY MAY FIGURE I AM YELLING AT THEM AND IT MAY HAVE SOME EFFECT ON THEIR SPEED. HAHAHAHA. I CAN JUST SEE THE GUYS FEET FLYING OFF THE EDGE OF THE DESK AND JUMPING TO ATTENTION. HAHAHAHA. CPL. JACK AND I WANT SOME ANSWERS! AT EASE.