It's been a while since I've vistied~tremendously busy with my Ebaying :0)
I have a twit on one of my ID'S who won an auction on April 29, 2003 and told me she would pay via paypal. I sent her an invoice with the final bid price and shipping all totaled (including ONLY $.60 handling on $100+~I cut her a deal to round off the payment amount). Auction states payment is due within 10 days.
She sent payment on May 4, 2003 which was $.60 short with a strange looking unconfirmed address. I checked her feedback and all her previous purchases have only been for $2.00 or so. This made me nervous so I denied payment. I explained that she needed to pay the full amount.
She said she would pay the correct amount in 3-4 days and I agreed. I didn't hear from her after 4 days so I sent a NPB. On May 11, 2003 she sent another payment, this time $0.01 short with a nasty note about how she had just moved and of course her addy is unconfirmed. This payment was one day past the 10 day mark so I denied it and relisted. The auction ended immediately with BIN for $80 more than her bid to a GREAT bidder.
This twit negged me and contacted the new winner telling her that she needs to beware of me. The new bidder~Poor thing~forwarded me this message:
"hi, i just wanted to let u know, i won this auction, last week, i paid 99.99,
and she denied initial payment, because i was a few cents short she would'nt
accept it and let me pay the extra right away... now she's telling me i was 1
day late and it's re listed!!! after she told me she would wait for my pymt.,
cuz' when she denied it, i had to wait for paypal to take the hold off, before i
could repay... how nice of her...she's all about the money, not about cust.
service......BEWARE OF THIS SELLER...she is not right and i am mad..."
Who do I send it to at Ebay?
This twit has sent me MANY emails about how I broke our "deal". It doesn't bother me to erase them but it irritates the heck out of me that she is harassing DECENT bidders!
Help! And sorry for the ramble...
[ edited by wendywins on May 14, 2003 09:52 AM ]
posted on May 14, 2003 09:58:20 AM new
If you click "Help" and then run through the index several times and then go in circles you sometimes get lucky. You can click "report" on the page I gave you.
posted on May 14, 2003 10:52:33 AM new
Would $0.60 have made any difference if the unconfirmed address had been fraudulent? No.
If you didn't want to accept payment to an unconfirmed address, you should have said so, not blamed it on a silly little $0.60 underpayment. It just sounds like an excuse.
I though you had to wait 10 days after the NPB before relisting the item? I always do. The NPB is supposed to be a WARNING or REMINDER to pay the seller- not a cutoff point to resell the thing. The buyer is supposed to have 10 days to send payment AFTER the NPB is filed. If I'm wrong on this, point me to the rule.
Sorry, but I think you were WAY wrong on this one.
However, the letter does constitute interference and that is a major no-no. I definitely think you should turn her in over this. Although in my opinion you deserve the Neg, you may even be able to get it removed.
posted on May 14, 2003 11:09:58 AM new
You may want to adjust your TOS to state not only the number days payment is expected but also when the item is re-listed. For example. Item will be re-listed in 21 days if no payment has been received by that time.
21 days gives them the 10 days for payment and the 10 days after the NPB. Seems like a long time to wait for payment though.
There are exceptions for re-listing sooner. Such as the buyer has been NARU'd
Amy
The problem with Italian food is that your hungry again in 3 or 4 days.
posted on May 14, 2003 12:23:52 PM new
Also under PayPal's payment receiving preferences you can block payments from people with unconfirmed addresses. If your policy is to ship to only confirmed addresses, then it makes sense to block the unconfirmed ones at the source.
posted on May 14, 2003 12:42:04 PM newYou may want to adjust your TOS to state not only the number days payment is expected but also when the item is re-listed. For example. Item will be re-listed in 21 days if no payment has been received by that time.
No, I don't think so.
Appending your TOS in this manner will not help because most bidders do not read it and for damn sure the problem bidders will not read it.
Which is not to say that I would have relisted the item as quickly as the OP did.
--
California voters: Be a part of the first-ever successful gubernatorial recall! Defy media pundits! $21 million of our money is going down the tubes daily because of our incompetent corrupt governor. Visit http://www.recallgraydavis.com to download your recall petition.
posted on May 14, 2003 01:05:26 PM new
True- you cannot put every single possible contingency in your TOS. The more junk you put in the less likely people are to read what actually is important.
posted on May 14, 2003 01:07:14 PM new
"Would $0.60 have made any difference if the unconfirmed address had been fraudulent? No."
This issue wasn't even the money, it's the principle. I listed the auction with a $1 starting bid and a reserve. She met that reserve and that's where the games started. (She claims I relisted to get more money but I ran the new auction in the same fashion as the first~someone just opted for BIN.)
It was like she was defying my adding on a handling charge by ignoring it in the first payment. I refunded, not wanting to lose any money on the packaging mat'ls.
Then the cranky emails began about "what is the correct amount so I can pay you" and "I'll pay you in X days, blah, blah, blah..."
I sent her no less than 3 emails and one Ebay invoice with the correct total and she again paid the wrong amount in her second payment, which was late.
She did not respond at all to the NPB. You should see her emails now...Wow!
She already has a neg. this week from a seller with the same complaint as me: late payment and not following the TOS.
The fact is I usually don't scoff at unconfirmed addresses but she made me nervous from the start. Her bidding history shows a pattern of low dollar items and she made a big deal about how her addy wasn't confirmed and that she wasn't going to do anything about it (in the future).
Maybe I was jumping the gun on relisting but in the end she didn't comply with the auction's TOS.
posted on May 14, 2003 01:28:47 PM new
I don't necessarily think you were wrong to cancel the first payment. I do think that telling her it was because of a 60 cent difference may have started things down the wrong road.
But reselling the item immediately after doing the NPB is a breach of eBay rules.
posted on May 14, 2003 01:34:36 PM newBut reselling the item immediately after doing the NPB is a breach of eBay rules.
that is 100% FALSE
EXACTLY the opposite is true ~
The Seller is under no obligation to play the 'lay away' game.
The last two lines on the NPB warning e-mail:
Remember: Your seller is under no obligation to "hold" your item since much time has already passed.
For the record, I too would have found this bidder's activity somewhat questionable / suspicious.
I only take confirmed addy's when my gut starts talking to me like that ~ I wouldn't have had a problem with the 60 cents.
Wow- I had no idea it said that. I was obviously wrong on my earlier statement- you learn something new every day.
As I said, I always wait until the FVF. I think I probably still will wait, to avoid situations like this, but It's good to know I don't HAVE to do it that way.
posted on May 14, 2003 02:56:57 PM new
I require payment within 10 days, too. But Lord knows I've had lots of payments a day later than that, and I've taken them right to the bank. I definitely wouldn't have relisted right away, either.
It was nice that you got higher bids the second time around, but that may not always happen for you.
Have you blocked this bidder yet from bidding on any more of your items?
