posted on February 11, 2006 01:23:20 PM new
I just came back from the post office,my customer returned some merchandise and insured them for 400 dollars.
The outside box was crushed and inside content partially damaged.
I showed them to the postal clerk and the claim was denied-
reasons-
(1) He reused the box I sent him.
(2) He should have padded the inside.
WOW,dont we all know better not to reuse the box and pad the inside??
This makes me more convinced to use U-PIC or DSI where we are judged on our own claims experience rather than that of the general public.
It has become obvious since Ebay that USPS is doing a good job denying insurance claims,so for those sellers who have sterling record,go with a private insurer and be judged on his/her own merits.
Not to mention it is cheaper too!!
posted on February 11, 2006 01:43:47 PM new
The use of other insurers might require that the seller provide the return mailing label and insure the package. Which might not be a bad idea in some circumstances.
Assuming the claim was a "not as described" the seller might want to make sure the item was insured to protect the value. The cost of insurance would certainly save a lot of haggling if the item were damaged during return.
posted on February 11, 2006 02:17:25 PM new
What I meant to say in this thread is that USPS or it could be UPS or Fed exp,our insurer,is getting good at denying claims.
Just because a package is insured does not mean $$ will be paid when damaged in transit.
Reasons given by USPS-
-failure to pack according to USPS guidelines
-Well packed according to guidelines,so it cant be damaged in transit.
-outside box is not damaged.
what else??
Most consumers are not aware of USPS guidelines on packing,nor do they have an account with U-PIC or DSI.
/ lets all stop whining !! /
posted on February 11, 2006 02:34:49 PM new
"Most consumers are not aware of USPS guidelines on packing,nor do they have an account with U-PIC or DSI."
Which might be a good reason for the seller to pay for return insurance, if the seller was afraid of damage and did not want to get into a PayPal reversal.
posted on February 12, 2006 04:55:43 AM new
I live in Australia. at times i buy from the u.s.a.and other countries. i also use DSI. insurance when i send parcels to america. I spoke to DSI and asked them if i could insure parcels coming to me. they said yes i can. but of course you have to let them know the details of the parcel. value and such like. I have been doing this for several years. I can do this from most countries. except the banned ones. but i never tell my supplier that i am putting insurance on it. works well.
posted on February 12, 2006 06:23:45 AM new
If you are buying from wholesalers/manufacturer and content is damaged,they will replace them at no charge to you,most do a good job packing and shipping.
But if you are buying from Ebay sellers who work at home,then it is a good idea to take out insurance.
/ lets all stop whining !! /
