posted on February 6, 2007 05:32:39 AM new
I had bidder not pay on an auction so filed a NPB on him. I asked the 2nd bidder if they wanted it and they did. However, I had all the papers on this auction stapled together and picked up the NPB bidders address by mistake.
I have emailed him 3 or 4 times thru EBay messages but he won't reply. I even called his home but he did not return my call. Do I have any recourse?? I know he received it per USPS.
I wished to hell there was a way to get his email but ebay makes it impossible.
posted on February 6, 2007 07:09:00 AM new
Well, he did ask for the item (by winning the auction), just didn't pay for it. In real life, however, you don't have much recourse (unless the item is so valuable as to make hiring an attorney local to the other party is justified, but in that case, I guess you would have taken a bit more care with the addresses).
posted on February 6, 2007 09:58:13 AM new
If it's a low-end item, I'd let it be and chalk it up to experience.
Like most of us here, I'm really careful to match the item with my paperwork when I'm packaging something--sort of the way a lab asst. double- and triple-checks the lab order with the name before drawing blood!
However, in the past month I missent two old Mad magazines--Jan. and June 1969--to the two wrong buyers. It took a lot of back and forth e-mailing, and two refused packages, before it was finally resolved. Such a hassle--and it was for low-cost items!
_____________________
A person who is nice to you but rude to a waiter is not a
nice person. (This is very important. Pay attention. It never fails.) ~Dave Barry
posted on February 6, 2007 12:02:16 PM new
It must be contagious. I missed up 5 orders in 500 last month. Very unusual for me. I have a good system set up, but there are just some days when my hands don't do what my brain tells them to do.
Luckily, my buyers understood and were patient until I corrected the problems. I just accepted the extra expense as a lesson in due diligence.
Niel, I save all the Sold Item notices in an email folder. They have the buyer's email and physical address in them. That way, I can always go back to a notice and find any info I need.
posted on February 6, 2007 12:04:59 PM new
It was for about $102.00 - Hah - finally found his address when he said his little brother bid on the dish without his knowledge. Yeh, Yeh.
buyers remorse. Mail fraud......... will look into this. thanks all
posted on February 6, 2007 12:14:33 PM new
LtRay: "I save all the Sold Item notices in an email folder. They have the buyer's email and physical address in them. That way, I can always go back to a notice and find any info I need."
You're actually getting SOLD notices in your e-mail? Lucky you! Many of us aren't. How did you manage that? I'd happily do what you do, but so far all eBay tells me is what didn't sell and what new listing has been confirmed. This is a major problem for lots of us. Help!
_____________________
A person who is nice to you but rude to a waiter is not a
nice person. (This is very important. Pay attention. It never fails.) ~Dave Barry
posted on February 6, 2007 12:56:51 PM new
I get sold notices too by email. I have a folder too for my sold items and then staple on top the PayPal notice. But when I have a first and second bidder, I staple the whole file together. Just a dumb thing to do. He probably is psst because I filed an NPB on him or he is just plain ignorant, doesn't have any integrity and doesn't give a sit.
posted on February 6, 2007 01:47:38 PM new
Put a big red X on the NPB page you printed with a marker that way you know it was not paid for. ME, I would NOT keep the second bidders information with the original bidders information I would file the NPB out of sight so no mistakes would be made. Only thing is I got over all that printing stuff last spring. I keep emails and refer to those and even double check addresses at ebay IF there has been any question as to correct address. OR if I have a lot or more than one similar items up and sold so as to not send wrong one I always refer to the auction match the item pack it and print shipping at Paypal all at one time to assure I send right item. Too often if you print out the information and put with your item it seems if you have a lot of items you could get the paperwork mixed up, seen it happen way too many times with other people I know who do this and when they are in hurry or have loads of items to fix up and ship things get confusing and bam a miss directed package is sent. This is reason I have never pre packaged for shipment any item, or ever relied on just a printout to make certain of a mailing address. Since I sometimes have very simular items up at same time maybe in different colors then I rely on the auction itself for the best details.
One thing I am confused on, How do you not get the email addy of the person you sold to? I do not recall never having access to the bidders winners email address. AM I special? NO.
I too get sold item emails. Have you checked your preferences to make sure you are set to recieve ebay's emails? I went in and made sure I receive any kind of notice no matter what it was so guess I get everything, new item listing unsold, sold items emails, favorites, any ebay otices for changes all of them I put yes by.Then removed the daily notice from being sent every day that one was a real pita.
Go to My Ebay click Preferences tab and double check your Selling preferences notifications this is what is in my list
Saved draft reminder (Sell Your Item form)
Email
Edit
Listing confirmation
Email
Sold item
Email
Unsold item
Email
Buyer checkout
Email
Selling account invoices
Email
Daily selling status
Not subscribed
************** I married my wife for her looks, but Not the one she gives me lately!
$$$$$$$$$$$$$ Check it out
And Feebay stuff at This link
posted on February 6, 2007 03:55:53 PM new
Irked: I have double and triple checked my preferences in eBay and they're all checked!!!! I've just sent yet another message to eBay asking what gives. It's just very hard not to get those e-mails, because that for me was the most efficient way to handle sales.
There was a thread a while back about this, and someone said eBay wasn't doing that any longer.
I do get the "unsold" and "listing confirmed" e-mails from eBay, so I know they are aware that I am here!
_____________________
A person who is nice to you but rude to a waiter is not a
nice person. (This is very important. Pay attention. It never fails.) ~Dave Barry
posted on February 6, 2007 04:53:07 PM new
will definitely take your advice and put a big red X on winners who don't pay.
Somehow he got my email after the auction was over and he sent me an email -
"My little brother was on the computer and decided to use my ebay account and thought he was bidding on something else i am so so sorry for this i had no idea what happened when i got home. dont even have ten bucks to my name. this is my fathers ebay account."
I happened to scroll down to delete some of my emails today and found it.
At the time, I didn't even know what auction he was talking about until later on.
posted on February 6, 2007 05:24:49 PM new
Adele - why not go into Vendio Services and Sales Manager Merchandisig and ask them. Not sure why you aren't getting emails from EBay when your auctions close.
neva
posted on February 6, 2007 05:44:09 PM new
Neva: I guess I don't understand what Vendio would have to do with eBay e-mails. I'll give it a try this evening and see if anything comes of it, though. Any port in a storm!
By the way, our part of Southern Calif. was nice and warm today--even in our high mountains we had high 60s, and "off the hill" was warmer still. Lovely -- at last.
_____________________
A person who is nice to you but rude to a waiter is not a
nice person. (This is very important. Pay attention. It never fails.) ~Dave Barry
posted on February 6, 2007 11:02:50 PM new
road -- if you use Vendio to store your auctions images on the post sell page for each customer it gives you the email address of each winner, no addresses unless they pay with paypal they are imported if you choose that option but unless they fill in vendio checkout addresses are not given but you get the ebay email they have registered. Don't remember but think you have to use vendio to launch auctions to get this in post sell or you can import your ebay auctions into vendio and upon closing they will show you the email of each winner on individual winners progress page of things to be done. WBN, checkout, payment, shipping, feedback etc for each auction...Top of page is the email to the winning bidder
************** I married my wife for her looks, but Not the one she gives me lately!
$$$$$$$$$$$$$ Check it out
And Feebay stuff at This link
posted on February 6, 2007 11:16:12 PM new
Irked: Yep, I get what you're saying. But some of us prefer to send our own EOA messages by clicking on the e-mail address of the buyer that used to come with EOA e-mails from eBay. That was very very efficient for me.
I also always print the first page of the auction item which gives at least the zip code, buyer's # of feedbacks, and final high bid. I clip onto that a little checklist, start to finish, and save them in a file until I hear from the buyers and am paid.
I know this sounds cumbersome, and if I sold many items every day, it would be too time-consuming, but for my level of selling, it's perfect.
Not getting those EOA e-mails from eBay really throws a monkey wrench into my system. Now I have to manually write the buyer's e-mail address by going into My eBay, which I find very clumsy.
_____________________
A person who is nice to you but rude to a waiter is not a
nice person. (This is very important. Pay attention. It never fails.) ~Dave Barry
posted on February 7, 2007 02:17:48 AM new
Hi Roadie, quite a few of my ebay notices end up in my spam file resident on my ISP's server. I have to go on-line and log into my email on the ISP's webserver to see my spam file. I can un-mark them as spam and forward them from there to my outlook.
Most of the ones that get caught in the spam fryer have a weird date, usually 1969, lol. My latest spam reports these problems with some ebay mails:
X-Spam-Report:
* 2.2 INVALID_DATE Invalid Date: header (not RFC 2822)
* 0.8 DATE_IN_PAST_06_12 Date: is 6 to 12 hours before Received: date
* 0.0 HTML_MESSAGE BODY: HTML included in message
* 2.0 BAYES_99 BODY: Bayesian spam probability is 99 to 100%
* [score: 1.0000]
posted on February 7, 2007 10:47:46 AM newI wished to hell there was a way to get his email but ebay makes it impossible.
You mean you didn't record it at the end of your auction? Shame on you.
As far as your package goes, you are likely out of luck. Since you sent it on your free will, postal regulations state that the person on the other end can keep it.
posted on February 7, 2007 10:51:08 AM newYou can try filing USPS mail fraud
Do not do this. If you do, you are committing a federal crime. Filing a false mail fraud claim is very serious infraction. It's not mail fraud if you sent it on your own free will. Even if you did it by accident.
posted on February 7, 2007 12:00:00 PM new
Neva, about not getting EOA e-mails from Ebay, here's what the Vendio moderator has told me today:
"Hello,
Unfortunately, if this is a problem receiving eBay emails from eBay, then you would need to contact eBay about this. You might want to visit the eBay technical forums, as I have seen discussions there where other people are having similar problems with their eBay emails.
Regards,
Nathan"
_____________________
A person who is nice to you but rude to a waiter is not a
nice person. (This is very important. Pay attention. It never fails.) ~Dave Barry
posted on February 7, 2007 02:57:19 PM new
FINALLY, got him on the phone and he promised to return it to me tomorrow and I told him I would paypal the shipping costs. Now we wait.........
posted on February 7, 2007 04:36:16 PM new
Sigh. So wrongheaded in so many different ways...
Here is the proper way to handle the situation in which you screw up and send a package to someone who hasn't paid for it.
Ideally you take responsibility for your mistake and let the customer keep it. You write it off as a lesson learned.
If the customer is graciously willing to return the item, you contact UPS or a courier service to pick it up. You *do not* make the customer repack the item, address it, and haul it to the post office where he gets to stand in line.
If the customer is willing to do the right thing -- make it easy for him.
posted on February 7, 2007 08:50:44 PM new
I agree with Fluff except in case of NPB. There is no rule, other than common sense, that you ship after receiving payment. If you ship in error, before receiving payment, they are still bound to remitting payment. I can swallow $10 shipments, but am afraid I would choke on a $100 one.
I married my wife for her looks, but Not the one she gives me lately! 
