posted on July 26, 2008 04:25:03 PM new
Since I had to put shipping fees in my auctions, I keep getting overpayment on shipping costs of multiple items. My account is full of partial refunds. A buyer just overpaid by 14.65, but when I try to give a partial refund, I get this message:
"Note: You can only issue a full refund for this transaction. Please enter the full refund amount below."
Has anyone else had this happen? I don't like giving full refunds, I have had several who then never pay.
posted on July 26, 2008 05:25:21 PM new
Amber: An alternative would be for you simply to "send money" in the amount of the refund, as though you're starting fresh. I've done that.
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posted on July 26, 2008 05:27:48 PM new
toni: I have tried again several times, but it always comes up with the same message. I have sent dozens of partial refunds in the last couple of months with no problem. I have gone through all the help on refunding, and there is nowhere I can see that it says a partial payment can't be refunded. I don't know what is going on. Maybe I have reached my maximum on returning partial payments!!
posted on July 26, 2008 06:34:24 PM new
I don't understand it either I'm sure there is no limit on how many partial payments you can make. Maybe you might think of calling Paypal and seeing what the problem is.
posted on July 27, 2008 03:54:10 AM new
I got that message on Friday. My buyer had used someone else's credit card or something like that.
Maybe paypal is being more picky when anything is in question?
