posted on May 5, 2010 08:37:10 PM new
Can someone tell me what this means? It looks like I have had 3 people in the last 760 transactions give me a 1 or 2 for my shipping/handling charges (yeah, that extra .25 handling fee is a killer LOL). So, if I get one more (because it looks like I'm allowed 3) does that mean I'll lose my 20% discount on my invoice? My DSR's are all above 4.9..so why would they care that I got 3 1 or 2's as long as I keep those up? Thanks.
760 transactions
(Allowable low ratings (do not exceed) Item as described 1.00% or (3) (based on my 12 month ratings) 0.13% (1)
(Allowable low ratings (do not exceed) Communication 2.00% or (3) (based on my 12 month ratings) 0.00% (0)
(Allowable low ratings (do not exceed) Shipping time 2.00% or (3) (based on my 12 month ratings) 0.26% (2)
(Allowable low ratings (do not exceed) Shipping and handling charges 2.00% or (3) (based on my 12 month ratings) 0.39% (3)
Detailed seller rating Requirement* Current performance
Item as described 4.95
Communication 4.96
Shipping time 4.96
Shipping and handling charges 4.90
[ edited by magneticattractions on May 5, 2010 08:43 PM ]
posted on May 6, 2010 12:34:00 AM new
The figures you quote are for "ASS" (Above Standard Seller) - you are only allowed .5 % across the board for Top Rated Seller. With the March 30 change, you have to be a "TRS" to receive the 20% discount * in other words, you already lost your 20% discount. And yes, the numbers mean that you can get one more 1-2 before you lose your "ASS" (fitting acronym isn't it?)
They don't care about your DSR averages anymore - now it's all about TSR and coming soon "open cases".
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posted on May 6, 2010 07:13:13 AM newSo, if I get one more (because it looks like I'm allowed 3) does that mean I'll lose my 20% discount on my invoice?
They already took away my 20% discount. My performance is boo-hoo Below Standard.
posted on May 6, 2010 10:52:20 AM new
wouldn't it be nice if the dashboard actually gave you valuable information???
like which transactions you were dinged on. i have an account where I have one rating (out of over 300) of 1-2 on 3 DSR categories.
i would like to know which item(s) the issue might have been in reference to, so that i can review and hopefully learn from my horrific mistakes of describing it poorly, shipping it slowly, and charging outrageous amounts of money for shipping.
how are sellers going to learn if eBay doesn't give us useful information? it isn't like a seller can do much to a bidder who leaves poor DSRs even if we know who it was. We can't leave negative feedback or even comments in feedback about a poor transaction.
PLEASE teach us ebay... please! LOL.
[ edited by shagmidmod on May 6, 2010 10:54 AM ]
posted on May 7, 2010 10:40:15 AM new
When they started the DSR's I would have never guessed in a hundred years that anyone would have rated any of my ID's with 1's. But they did.
IMO a 1 is an indication that you have really pissed off someone, but I don't have a clue who that could be.
As shagmidmod said - if this is to be a learning tool - let us know who gave us such a low score. Other wise, the only thing that makes sense is what Fluffy said.
posted on May 7, 2010 01:02:03 PM new
i am not so concerned with who gave a DSR, but rather what item received specific DSRs. Obviously, the two go hand in hand, so it is unavoidable to know... but for me that isn't what is important. I want to know which item may have been described poorly, which item may have taken too long to arrive, etc. I just want to monitor my work, so that my future customers have a good experience... but wait, this system serves one purpose for eBay. It keeps us guessing what we are doing wrong, and if we screw up we can't get the coveted 20% off. The less we know, the more likely we screw up and eBay keeps the money. Sounds fair... to eBay and their stockholders.
posted on May 7, 2010 02:48:33 PM new
If a buyer claims item is not as described,then he should return the item and leave no feedback.
If he does not return the item,then he should not be allowed to leave a 1 or 2,by willing to keep the item,he must think the item is not far from its description
*
There is no 'Global savings glut',only wild horses and loose bankers.
posted on May 7, 2010 03:54:57 PM new
wow, a 25 cent "handling" fee... Geez, I charge $2.00 for handling on clothing that is 1 or 2 pound rate. my dsr is 4.9 for that account. i ship 99% of the items within 1 day, though my handling time states 2 days. out of 330 transactions, i have one who left 1s or 2s. i would love to know which item that is because it is hard to give a 1 for an item that is brand new Nike and can be found in the mall (at usually 25% more than buying it from me).
my other account has a 4.8 which sells larger items that boxes alone cost me $3-20 depending on size/dimensions. I paid almost $30 for a twin mattress box to ship a wall sculpture in.
I always tack on enough to cover the cost and usually even the paypal fee for processing. whether I charge nothing for handling or cover my costs, I float between 4.8 and 4.9. I try to educate my customers with a leaflet in the box explaining DSRs and shipping costs.
I can ship a lampshade that weighs 3-4 pounds and it costs me $35 for shipping, plus another $6.00 for the box, bubble, packing peanuts. People just don't realize it costs that much b/c it is oversized. If you are buying a $20 lampshade and have to cough up over $40 to ship it... I can't blame someone for being angry about shipping. When I sell a lamp with a shade, I will actually now offer a $20-30 discount to the shipping cost if the buyer opts out of the shade. I am trying to give buyers options to save money. Sometimes a shade is worth it, most of the time it isn't.
posted on May 7, 2010 05:54:14 PM new
Back to the issue of item not as described-
ten years ago I received phone calls from Ebay buyers ,back then there is no such thing as item not as described ,so they will call and said the item is broken but they are experts in fixing it and now no one knows it is broken,and they are too good to go to the post office besides they wont be able to tell it is broken,so how about a partial refund?
Or looking it at such an angle,this piece does not look right and if you want me to return it,I will use UPS COD and it would cost you 34 dollars?I wont ship it any other way,so ?
So,I offer a partial refund and end of the phone call.
Now these phone calls are coming back,call me at night or weekend as it is free,and dont use Ebay email to leave a trace-
you sent me the wrong item?sorry,my mistake,return it and I will refund in full plus return shipping.
But,I want you to refund my money first before I return the item since you have lost credibility by shipping me the wrong item.
????
The bottom line is they want the items but they also want to reduce their cost of inventory since they all plan to resell it,they either have a store somewhere or they intend to use it to make something and sell it on Ebay.
if you dont go along with it,then they will leave you bad feedback and no email trace to show anyone.
The woman who is too good to go to the post office always bidded on big expensive procelain pieces on Ebay.
Then there is one bidder who bidded on shoes and said shoes fall apart as soon as they arrived and showed me a shoe repair receipt which cost more than the shoes.
It turns out she uses the same receipt over and over again!
Now just the other day,a UK bidder claimed seller should pick up the UK customs fee ?
So how about British 18 pound ?
We have no way of leaving neg feedback or even positive feedback with negative tone,and no email to prove extortion,may be tape record the phone conversation??
*
There is no 'Global savings glut',only wild horses and loose bankers.
posted on May 11, 2010 09:11:34 PM new
Shhagmid..I too have 4.9's and up. But it doesn't seem to matter. If I get dinged with just a few 1 or 2's, it appears there goes my incentive to not charge much on handling (my handling is pretty easy, slip item in envelope LOL). If I lose the 20%, I'll up my handling and not care about the ratings.
I too send out a card explaining the DSR's. My feedback is good, no one seems to have problems with the time of shipping/description, etc. But I guess they want me to charge just what the PO amount is..nothing more.
posted on May 12, 2010 05:47:18 AM new
But I guess they want me to charge just what the PO amount is..nothing more.
////////////////////////
see,some sellers use USPS mailing supplies ,some dumpster dive for boxes and peanuts,so they assume you pay nothing but postage.
*
There is no 'Global savings glut',only wild horses and loose bankers.
posted on May 12, 2010 07:55:24 AM new
i clearly state in my listings:
"We pack all of our items professionally, using quality boxes, packing peanuts, and bubble wrap. All of our shipping includes a small fee to cover the cost of these packing materials to ensure that your item arrives safely."
i also include a slip in all of my boxes that ask customers to review the item based on accurate ratings. example: shipping time, I ask them to check the post date of the item.
it is important to educate buyers on these things, because many don't realize that shipping does cost money... and it isn't cheap. sellers already pay listing fees, processing fees, and overhead. buyers should expect to pay shipping and packaging so their items arrive safely.
[ edited by shagmidmod on May 12, 2010 08:01 AM ]
