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 shagmidmod
 
posted on April 2, 2014 05:48:50 PM new
I have a buyer from Canada who purchase two items, about 15 minutes apart from each other. They are the exact same items. I contacted them within 30 minutes of the 2nd purchase to make sure that they did in fact intend to purchase 2. This was on Monday... no response.

So, now I have an item sitting in my sold list that has not been shipped, counting against my shipping time rating when all I am trying to do is make sure I don't ship two items internationally and then she claims she didn't purchase the 2nd one.

Ugh! Just sharing my frustration working within eBay's system while trying to look out for my customer.

 
 wgonzales
 
posted on April 2, 2014 07:14:10 PM new
I often have the same frustration. Often a customer will pay for an item and then send a note requesting I hold to combine shipping on another item that they are considering.

Of course I do as the customer wants and just keep my fingers crossed that it won't happen enough to cause me to be labeled "defective" by Ebay.

Luckily, many of these cases have been with international sales and right now the one day uploading requirement is still domestic.

 
 kozersky
 
posted on April 2, 2014 10:14:20 PM new
Although it will not help with this transaction, you can set the check out process to require the buyer's phone number. That way you could call them about the problem.

I am surprised that you can send USPS international packages without a phone number.

We use stamps.com to send all our items, even eBay items, domestic and international, except the GSP orders from eBay.

Stamps.com requires a phone number, and email as part of the label generation.

Bill K-

William J Kozersky Stamp Co.
 
 lostmymojo
 
posted on April 3, 2014 10:40:22 AM new
Phone number is helpful for intl express and priority mail,I sent many first class and priority small fixed rate without phone numbers.
what are they going to do if they are in the office working and a package arrived at their home?

 
 ebabestreasures
 
posted on April 4, 2014 11:12:48 AM new
If they paid for both - I'd go ahead and ship.

 
 shagmidmod
 
posted on April 4, 2014 02:25:52 PM new
I would normally ship both, but I have had a few buyers recently state they have accidentally purchased a second item. Fortunately, they caught it before I even saw the purchase.

Additionally, it seems that several buyers I have had small issues with want to blame everyone else but themselves for their mistakes.

I had a guy who opened an item not received claim. He used a Manhattan address without a floor number and tracking showed delivered, then no such address. It took 3 weeks for it to be returned. First he blamed eBay stating they removed his street address while in checkout, then said that Paypal had the correct address, which wasn't true. Then he blamed the post office for not knowing he was on the 3rd floor... of his huge building in Manhattan! "They know where I live". All the while he wanted me to resend another one before the one I shipped was returned... for free of course.

With it going to Canada, I would much rather make sure the 2nd order was correct before shipping two and the buyer expecting me to refund the 2nd shipping charge and dealing with that whole headache.


 
 
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