drjackk
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posted on November 9, 2014 06:09:07 AM new
I sold a guy a model kit. As a good will move, I gave him a free upgrade because I have excessive upgrade kits.
He gave me a bad feedback, because he didn't understand that he got a free upgrade. He though he got the wrong item, but he didn't.
Don't be a nice seller, you can get a bad feedback. First one in over a year.
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merrie
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posted on November 9, 2014 06:36:05 AM new
Whenever I "give" something extra or special. I attach a note.
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mpcomp
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posted on November 9, 2014 07:31:18 AM new
Once I received 3 orders from the same buyer in UK,first class shipping.
I spent a few dollars etxra out of my pocket to upgrade to USPS priority to UK,I GET A NEG for not giving her back a partial refund since I shipped in one box.
she would not revise her feedback and it cost me my TRS and my FVF discount for one year
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merrie
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posted on November 9, 2014 08:26:42 AM new
It certainly is not a friendly environment.
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mpcomp
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posted on November 9, 2014 10:44:34 AM new
I have listed on many sites,there is no site where the buyers are so mean.
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ebabestreasures
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posted on November 10, 2014 02:08:04 AM new
It's not a friendly environment and I believe eBay is to blame.
Year after year they have made it harder to communicate with a buyer. They are so afraid that they may lose a fee here or there.
It is now to the point that buyers don't or won't even try. Just file a claim or leave bad FB.
I think the thrill is really gone!!
[ edited by ebabestreasures on Nov 10, 2014 02:08 AM ]
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mpcomp
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posted on November 10, 2014 07:58:43 AM new
It is not just the thrill is gone,so is the seller's profit.
Seller pays return shipping,who would not take advantage of that?
180 days return,what a deal.
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ebabestreasures
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posted on November 10, 2014 01:50:20 PM new
But eBay makes THIS so easy - 2 clicks and you have refunded all the buyer's money and given yourself a defect.
Better not miss a flaw in an item - even if done during the manufacturing of the item.
I had to do one this morning and I'm still pissed. There was a tiny glaze pop in a piece of pottery. It was the size of the tip of a needle.
Shipping was almost as much as she paid so I elected to refund and let her keep the item, but I asked why she had not contacted me 1st before filing a request. She wrote me that eBay's new returns doesn't allow for that - she had to open the request. Liar Liar Pants on Fire.
I enclose a letter in every shipment with my email address stating for them to contact me if there is any problem.
She has private FB so I have a feeling that she makes this a practice. When I said that to the eBay CS - he immediately opened an investigation on her. He saw something which I couldn't.
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merrie
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posted on November 11, 2014 11:23:40 AM new
As my grandson says "I wasn't born tomorrow." 
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mpcomp
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posted on November 11, 2014 12:06:52 PM new
EBAY rep can see how many times your buyer has filed for disputes?
There is a buyer living in rural Mexico and she buys many cheap low priced trinklets on Ebay,mail is not reliable in her area and she filed item not received too many times,EBAY suspended her.
wonder what she does with those cheap trinklets?sell them locally??
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ebabestreasures
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posted on November 11, 2014 03:17:21 PM new
I'm not sure what he saw - but he is the one who wanted to start an investigation. In fact I would say he insisted. Maybe he just wanted to get me off the phone, but why would a buyer need private FB?
Anyway, she left me FB today. It was positive but not really "Nice Seller! Item not as described, gave complete no hassle refund."
Now who does that?? I'm thinking of replying to the FB "Nice Buyer, Thanks for lack of communication and the Defect. Enjoy your totally free item."
But I'll just let it go. Taken up to much of my time already.
[ edited by ebabestreasures on Nov 11, 2014 03:20 PM ]
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mpcomp
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posted on November 12, 2014 06:29:19 AM new
buyer feedback is private.
They dont want anyone to know what they are buying,they are reselling the items on Ebay or elsewhere.
Or could be the item itself like a pipe or tobacco paper?
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shagmidmod
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posted on November 20, 2014 07:04:19 AM new
or they could be buying porn or other risque items that they don't want to share with the world. I was always surprised to see those items show up in purchase histories.
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ebabestreasures
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posted on November 22, 2014 10:58:10 AM new
You can't really see what buyers are buying anymore.
I know a seller who sells vintage lingerie and she always had her FB private as some buyers wanted it that way. No need to do that anymore either.
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