posted on May 1, 2001 10:44:32 PM new
Let me thank you in advance for your help! Two questions:
1) How does a buyer withdraw a complaint at PayPal? One of my buyers filed very precipitously (without corresponding with me first), and now is realizing he didn't need to do that, but I can't find info at PayPal on how he goes about withdrawing the complaint.
2) Does a USPS Delivery Confirmation satisfy PayPal's requirement of proof of mailing to the confirmed address? "The seller can provide reasonable proof-of-shipment which can be tracked online. This documentation must show that you shipped to the Confirmed Address."
posted on May 2, 2001 12:03:00 PM new
Hi Islander,
Please feel free to send me the Buyer Protection issue, but I do feel that they will ask for the information in the Seller Protection Program (to be on the safe side).
posted on May 2, 2001 12:16:23 PM new
PPD: Isn't there a place for the Buyer to contact PayPal and withdraw the complaint? I'm trying to get a link or something, to send to him so he can withdraw complaint.
posted on May 2, 2001 12:22:44 PM new
Hi islander,
No, there is not a place to withdraw the complaint. Please feel free to send me the information and I will see if the Buyer Protection team can take a look at it.
Thanks again! Buyer sent me cc's of correspondence from PP. We're on track to get this cleared up. Wouldn't it be wonderful if USPS would now come up with the package they lost?!?!?!
