posted on July 26, 2001 09:34:14 PM new
I need help, I contacted [email protected] about this problem but have not recieved a response from them. Here's what happened I used my card for stamps.com and I paid the normals fees and such, I recently canceled my account from them last month and paid my last fee to them. Then behold I have another charge from them this month. I canceled this service and they are still charging me. I have contacted them about this but recieved and auto response from them and that nothing will be done. I have all documents stating I closed this account. I need advise as to what to do. Please help me!
posted on July 27, 2001 11:11:21 AM new
Hi moonlightdesigns,
I've read some threads were stamps.com is apparently having some billing issues. I would recommend contact them first, but I am more than willing to see if our debit card team can provide further guidance.
posted on July 27, 2001 12:21:58 PM new
Damon, I already attempted that 1st but according to them I didn't go through the "appropriate channels" but I did I even recieved the "sorry to see you go" email and then recieved my final statement from them. Now there saying they have no record of me canceling my account. I also read some horror stories of stamps.com doing this, which is one reason I canceled them now, I would truly appriciate any help, I don't want this to happen every single month. Thanks
Have you talked to a manager at the company to rectify the situation? If you have proof that the account was canceled, and that your card was charged, they should take care of the reimbursement/crediting.
posted on July 27, 2001 12:57:27 PM new
Damon, I will go ahead and try to call them since I'm no longer getting any responses from them and it's been a few days. If possible can they be blocked from charging my paypal card? Thanks! I'm going to try calling them now.
