We want to make sure that you have had a hassle Free and easy Trasaction with us , because we want to make sure that you will want to buy from us again.
In the event that an item is Faulty or there is a problem we will need to contact the Manufacturer as it is more than likely that your product has been sold with a manufacturers warranty that will cover any defect/fault within normal usage terms.In the event that theManufacturer advises a return to us we will need a returns number from them and on receipt of the returned goods will refund you in full and cover your return postage up to the value of the carriage charged upon receipt of proof of posting cost , or in the event of a free delivery item we must confirm the cost of the return postage and agree this before a return is made. Items must be sent via a recorded or tracked method as we cannot refund items that we do not receive back.
In the event of a returned item we will firstly check all serial numbers and validate the goods as being ours. We will also check the fault as described to us and if found either to not have originated from our stock or having been found to be caused by misuse or not faulty No refund will be given and a delivery charge and administration fee of £25 will be charged to return the item to you.
For goods that are returned within 7 days as not wanted they will only be accepted if they are unused and in there original condition that we have sent them. The purchase price will only be refunded and the return delivery is to be borne by you and a proof of signiture will be required as receipt.
We need to re-assure you that in the event of a genuine fault or problem will do our utmost to help out and make life as easy as possible.