Policies

Dopeazgear "Air Jordans, Electronics, Clothes, Game Consoles, Jewlery, Cell Phones & more" Dopeazgear Who are we? A website created in May of 2009, providing 100% Authentic items from "Air Jordans,shoes,cellphones,Apparel,Computers,electronics,health/beauty,fragrances,Auto part,Jewlery,Home/Garden,Televisions,Telecom,Candles,tools,DVD movies,CD,PSP,PS2,PS3,XBOX,XBOX 360, Video Game Consoles,Nintendo Wii,Furniture & more. Shipping & Handling Providing only free shipping & handling services only to 48 states inland of the USA. Carriers : FedEx,USPS & UPS Insurance: Depends on value payed for item ...optional Duration: Depends on custom, for USA it takes 3 to 7 days, Canada 5 to 10 days, International 7 to 14 days. Item arrives in box Refund Policy: 100% Authentic or double your refund!!!!!!! FAQ Shoes: Q: Dopeazgear sell fakes or factory variants? Nope! All of our merchandise is 100% AUTHENTIC, purchased from authorized retailers. Honesty is the true policy and it's the importance to disclosure everything to our customers. Q: All shoes are new on Dopeazgear? Yes! All of our merchandise is brand new, deadstock in the original box. Q: How we can tell if the conditions of the shoes? All conditions will be noted in the description box for each shoe. Some shoes which are new which are never worn at all for years could have some slight scuffs or yellowing on the shoes. No refunds will be given for any merchandise unless we made a mistake. No exchanges will be given but refunds only if we made a mistake on our part. If we was to make a mistake this is our steps to return and receive refund: #1. Must pay out of your pocket for shipping & handling. #2.You must provide a tracking number for us. #3.You must take a picture of the item you received #4. Write on the index your name, order # and explain in the email with the picture the reasons for your request of refund. (Make sure the pictures are clear!) #5.You have within 3 days to do so. Once we received the item. You'll received your full refund. (We're not responsible for reimbursement of S&H!)Shoes older than one year from the release date are not guaranteed to be suitable for wear. Q: When am I going to receive my order? After making payment made expect a email from [email protected] and again once the payment is cleared into our account. Next, we'll ship out your merchandise. Please, expect 24 to 48 hours for the tracking information to be given with the shipment website and tracking info. Understand that we exclude weekends & holidays and you should to. We offer UPS,USPS & FEDEX it depends on which item and options your exact shipping charge will be calculated during the checkout process, but in US (48 states) we provide free S&H. We do offer combined shipping for multiple pairs based on the order total. All shipments comes with insurance and signature confirmation, meaning all packages must be signed for.You can also check your shipment status by logging into your "Dopeazgear" account. Q: What method of payment can I use to make an order? PayPal - PayPal gives you the option to make a purchase using all major credit cards, bank account, or E-Check. Your PayPal account must have a confirmed address in order for your order to be processed. * Paypal only * Google Checkout- Google Check gives you the option to make a purchase using all major credit cards, bank accounts & more XCOIN- Xcoin another great payment too. Western Union & Money Gram is coming soon! Q: Can International buyers purchase from Dopeazgear? Yes, we accept international orders but will be charged additional more for shipping. Remember, your address must be similar as paypal address. Q: Taxes NO TAXES AT ALL ! Cell Phones: Cell Phones Information: GSM vs CDMA and Frequency concerns. Some GSM (Global System for Mobile Communications) providers include Cingular, Tmobile, AT&T, etc… A GSM network differs from a CDMA (Code Division Multiple Access) network in several ways, the easiest to distinguish by being that a GSM phone requires a SIM card (which is not included). SIM cards can be obtained from your provider. When purchasing a GSM phone you should take into consideration which bandwidth frequency is available in your area. Please contact your service provider for assistance. The frequency coverage depends on the area and your service provider. GSM cellular phones only run on 4 possible frequencies, 850/900/1800/1900. Quad Band phones can run on all 4 frequencies, Tri Band phones will only work on 3 out of the 4 frequencies, and Dual Band phones will only work on 2 out of the 4 frequencies. 850/1900 are US frequencies, and 900/1800 are international frequencies. The majority of the Tri Band phones are 900/1800/1900 which means they work internationally as well as on a US 1900 frequency (850 frequency will not work). Please check with your provider for details on the frequency in your area prior to placing your order. Phones returned due to frequency issues are subject to approval and a 20% restocking fee. All phones intended for use with carriers other than GSM networks are marked accordingly. As the majority of phones are international models, and are not assigned to one specific carrier, unless marked otherwise, the GSM phones can be used on any GSM network: Cingular, Tmobile, AT&T, etc… However for best service from your cellular phone, the above frequency regulations must be observed. *Cell phones which are marked as unlocked ( being international phones ) are not capable of working on the internet. They are not enabled to browse the internet and will not be able to access it. All phones intended for use with CDMA and IDEN networks are specifically marked. PLEASE NOTE: All cellular phones are sold as is and do not include manufacturer warranties. Also, please note that we will not accept returns for non-damaged Cell Phones and Cell Phone Accessories. For damaged cell phones, we must receive a request in a email stating your reasons within 3 days from the date of delivery otherwise will be declined. Refund Policy: 100% Authentic or double refund Sales are Final If, received wrong item, we'll refund you 100% (except S&H charges) If, received damaged item, please contact us If, these senerios were to happend (you have within 3 days to contact us) Otherwise, Sales are final Game Consoles: Finally, please note that all Nintendo and PS3 consoles are not eligible for returns. All sales on these items are final. Refund Policy: 100% Authentic or double refund Sales are Final If, received wrong item, we'll refund you 100% (except S&H charges) If, received damaged item, please contact us If, these senerios were to happend (you have within 3 days to contact us) Otherwise, Sales are final ADDITIONAL TERMS WHICH APPLIES FOR THE "AS SEEN ON TV" PRODUCTS : Packaging: We have taken additional precautions to ensure the product is shipped safely and arrives to the customer undamaged. Returns: We do not accept returns. Damage, DOA and missing parts: If a product arrives damaged or DOA, you must contact us immediately. We will determine if the product needs to be replaced or if a replacement part needs to be sent out. If the product needs to be replaced, you will need ship the product back to us and we will send you a replacement item via UPS Ground service.We guarantee that all products you buy are free of defects or you may return it immediately for a new replacement. If your item was damaged during shipment, please contact us and we will send you proper instructions on how to file a claim. For orders shipped to the UK, the period allowed for returning an item is 30 days, but must contact us within 3 days if received wrong item. Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error. When returning an item, please make sure to use all the original packaging wherein the shipment has come to you, with all accessories and owners manual. Do not write, stick or glue anything on the product package that can damage the package. You can include a separate letter to explain your returning reason with a reference to the RMA number. There will be a 50% restocking fee on non-damaged items that are returned in damaged package. If a shipment is refused at the door or cannot be delivered for whatever reason we will deduct these fees from the refund which will be added to the normal restocking fee. There is also a 20% restocking fee on non-damaged items that are returned in exception for hand made jewelry items which cannot be returned or refunded from the time the fabrication begins. Refund Policy: 100% Authentic or double refund Sales are Final If, received wrong item, we'll refund you 100% (except S&H charges) If, received damaged item, please contact us If, these senerios were to happend (you have within 3 days to contact us) Otherwise, Sales are final JEWELRY SECTION : We are sorry we cannot normally ship to the following countries: Afghanistan, Iran, Angola, Iraq, Bangladesh, Poland, Bulgaria, Romania, Burma Rwanda, Burundi, Seychelles, Congo, Slovenia, Cuba, Sudan, Ethiopia, Syria India, Yemen, and Indonesia. Due to varying custom laws, we cannot tell you if you will incur custom fees. We do know that USA customers do incur up to a 6.5% custom fee which must be paid upon receipt of the item when receiving items sent from outside the US. European customers incur a 20% VAT tax. If you are in the USA or Europe, please check with your local customs department for the particulars in your case! Hand made jewelry items cannot be returned or refunded from the time the fabrication begins. Refund Policy: 100% Authentic or double refund Sales are Final If, received wrong item, we'll refund you 100% (except S&H charges) If, received damaged item, please contact us If, these senerios were to happend (you have within 3 days to contact us) Otherwise, Sales are final LINGERIE ITEMS : For hygiene and health purposes, we do not accept any returns and/or exchanges on lingerie items. Please make sure that you have picked the correct size of the item before placing your order. Refund Policy: 100% Authentic or double refund Sales are Final If, received wrong item, we'll refund you 100% (except S&H charges) If, received damaged item, please contact us If, these senerios were to happend (you have within 3 days to contact us) Otherwise, Sales are final FRAGRANCE ITEMS: Please note, we do not accept returns for cosmetics and skincare items due to health reasons, please make your selections carefully. Refund Policy: 100% Authentic or double refund Sales are Final If, received wrong item, we'll refund you 100% (except S&H charges) If, received damaged item, please contact us If, these senerios were to happend (you have within 3 days to contact us) Otherwise, Sales are final