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Customer service is an organization's ability to supply their customer's wants and needs. Excellent customer service (is) the ability of an organization to constantly and consistently exceed the customer's expectations. Therefore, if we are going to consistently exceed your expectations, we have to recognize that every aspect of our business has an impact on customer service. Improving customer service involves making a commitment to learning what our customers' needs and wants are, and developing action plans that implement customer friendly processes.
We hope that you will find the following information helpful. If there are other questions you need answered, please feel free to Contact Us and we will be glad to promptly answer your question.
Most items ship in 1-3 business days and then require 3-7 days in transit via standard ground shipping. For your convenience, you may Contact Us whenever you feel it necessary to obtain your order's tracking number or numbers. If after 10 business days from placing your order you still have not received your sports memorabilia, please Contact Us and we will promptly research the issue for you.
We ship to all 50 United States. Standard U.S. Delivery orders will arrive within 5 to 10 business days following actual shipment. Next Day, 2nd Day, and three day shipping is available to any United States location. You will have the opportunity to select those options during the checkout process. We can not ship merchandise to P.O. Boxes or military APO boxes. All deliveries are handled by United Parcel Service (UPS) or FedEx. and are insured for the protection of all parties involved.
Please make sure your shipping address information is 100% accurate and complete. If the address is incomplete it may delay shipping and receipt of your order. You will be charged a fee to correct the address (even if only the apartment or suite number is missing).
During the Holiday time period, please consider expedited shipping options to insure that your package arrives in time.
Product Pricing And Sales Tax
All prices indicated on our website are in U.S. dollars only and are subject to change without notice. If your order information indicates you are shipping to or within the State of California, we are required to collect 9.75% State Sales Tax. The actual charge to your credit card will reflect all applicable sports memorabilia product, shipping, and taxes as calculated at the time your order is placed.
Returns And Exchanges
The bottom line is we want you, as our customer, to be happy. Therefore, every effort will be made to satisfy you should you encounter defective merchandise damaged during shipping or otherwise, or perhaps you just feel that you would like to return your purchase. Listed below are some guidelines we'd like you to follow to aid in this process:
NON-DEFECTIVE MERCHANDISE: All non-defective merchandise is guaranteed for a period of 30 days from receipt. We will gladly accept all non-defective returns for a full refund during that 30 day period. We will not refund your purchase if item is returned in un-sellable condition. We do not refund shipping and handling charges or reimburse for the cost of returning the item to us. Returned items must include the actual Certificate Of Authenticity issued by our vendor and be in its original condition, including boxes and packing materials. We will only credit the credit card used for the original purchase or you can receive credit towards another purchase. You MUST Call or Contact Us to obtain a Returned Merchandise Authorization (RMA) number and shipping instructions prior to returning any merchandise. Non-deliverable returns are subject to a 10% restocking fee. Delivered returns received without prior contact and a Returned Merchandise Authorization are subject to a 15% restocking fee.
DEFECTIVE MERCHANDISE: All defective merchandise, or merchandise damaged during shipping, must be called or E-Mailed in to us immediately, not to exceed 5 days from receipt of your order. Should we have sent the wrong item, or the item you receive is defective or damaged, you will receive a full refund including any shipping charges. At that point you will have the opportunity to have the item re-shipped and billed again, or cancel the order entirely.
Types Of Payments Accepted
We accept the following
credit cards only:
Check to ensure you entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly. Should we not be able to process your credit card, please refer any problems to your credit card company if you cannot resolve the problem. Additionally, if you are uncomfortable paying for your order via credit card online, please call us and we will be glad to take your payment information over the phone.
We also accept E-mail payments through the PAYPAL Service. Simply select PAYPAL as your form of payment during the checkout process.