Policies

Shipping

The Store will not ship orders to APO /FPO or P.O. Box addresses, some PMB (Personal Mail Box) will accept large packages for their customers. If the billing address of your card is a PMB, please verify if they accept large packages.

All orders are sent by USPS (United State Postal Service) and insured by the value amount. The insurance will not cover the shipping cost. Please be sure your phone number and e-mail address is correct. Some times is necessary to contact you, If we can’t, we will not ship the order or bill you. Due to the amount of the order or the nature of the products some orders will be shipped by a land carrier other than USPS. If so, we will contact you by e-mail and/or phone. Products are sent or delivered to card authorized address only.

New Products Returns

Please call the Store to get an RMA number (Returned Merchandise Authorization) before returning any product.

Return will be accepted for fifteen (15) days only. All returned products have to be in new conditions with all its original contents complete. If the product is a Software no returns are accepted. The following products will be subject to a 15% restock charge: Computers, Monitors, Printers, Cameras, Video Recorders and Video Projectors. All claims require the original invoice or sale receipt. Any money return will be done by the same means of the purchase, if the purchase was cash we will return cash, if card we will credit your card.

All returned products will be subject to our inspection and/or testing. Any product that is broken, burned, with physical damage, incomplete or opened beyond its normal use will loose the warranty with the Store and the manufacturer. Save all the package content for thirty one (31) days including the shipping box.

All the products have been opened to place special labels for warranty purpose. The removal of any label will void the warranty with the Store and the manufacturer.

Defective Products Returns

Please call the Store to get an RMA number (Returned Merchandise Authorization) before returning any product.

The Store will honor the warranty of a defective product for thirty (30) days. Most products are warranted of manufacturing defects for one (1) year by the manufacturer and others for more than one (1) year. All claims require the original invoice or sale receipt. All returned products will be subject to our inspection and/or testing. Any product that is broken, burned, with physical damage, incomplete or opened beyond its normal use will loose the warranty with the Store and the manufacturer. Save all the package content for thirty one (31) days including the shipping box.