Policies

We want to provide to you the best products and service that we can. If at anytime when you receive a product from us and it is damaged during delivery please call us immediately so that we may give you instructions on what to do. We will replace the damaged product with a new product. We will accept returns if you are not satisfied with the product(s) you ordered. Alerted must be contacted first and notified of any returns and then product must be returned within 7 days. We will not accept any returns after 5 days of contacting Altered.

If you are a resident of Alabama and you live in the area of Saks, Weaver, Alexandria, Jacksonville, Anniston or Oxford, your item can be ready for pick up in 3 days. This will help you avoid shipping charges. Please call ahead before ordering online. Placing an order over the phone may be requested. For more information or questions please contact Altered/Innovative Designs.
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