Shipping: We ship to US only. Our Warehouse usually ships via UPS but can and has used other carriers as necessary.
Tax: We do not collect sales tax, except for orders shipping in our state. Please verify if the tax applies to you at checkout time by filling your ZIP code and reviewing your order.
If you prefer to order by email, SnailMail, or fax ...
you can find our mail, fax, and email information on the Contact page.
* your name and mailing address
* preferred email address (required) (if different than email address you sent from)
* phone number (optional - if you want us to contact you via phone)
* item title(s) and quantity(-ies): Copy (or Copy&Paste) of ShoppingCart will list these nicely.
* tax (if applicable) - note that if you live in California sales tax will be 8.25% (on total of items only - not shipping)
* appropriate shipping method and amount. (see item for list of options, add extra per each addtional item). For example, Standard Shipping is $6.95 for the first item and $0.25 for each addtional item.
* whether you wish to use PayPal or major credit card. An final invoice/payment request will be eamiled via either PayPal or Google Checkout. (If you have a preference between PayPal or Google, please state this too.)
* Do not send us credit card/payment information until final invoice/payment request is sent by PayPal or Google. We would rather keep your information safe.
* We also accept checks and money orders, but these require you to mail in the order with the payment (see address on Contact page). Orders will be shipped after the payment clears.
* fax orders also accepted with email address - see fax number on Contact page.
Contact: Please do not hesitate to contact us here for any question, inquiry or suggestion. We value your opinion!
The following policies are really very simple. Some situations have made it necessary to write it out in detail. At Burch Works, we really try to be flexible and understanding. You can contact us about your situation and we will do our best to work with you to resolve the situation. Most people have a very simple and good experience.
Cancellation Policy: Our goal is to ship orders as soon as possible, therefore we cannot cancel or change your order once you have submitted it. We need you to accept the package and request a RA to return the package for a refund. Please see Return and Refund Policy.
Out of Stock or Discontinued Policy: We do occasionally have an information time lag between in our system. Most businesses do. If an item is out of stock (OOS) or discontinued, we will contact you via email and offer alternative items, alternative shipping date, or order cancelation.
Item Damaged During Shipping Policy: In order for us to make a shipping damages claim, we need some help from you.
1) You must contact us within 48 hours of receipt of the item.
2) Photograph or document any damage to package and item.
3) Contact us via email with attached images of the damaged package and item. Please include your order number in the subject line.
4) Once the claim has been resolved we will send you a replacement item or issue you a full refund. Please see Return and Refund Policy.
Item Did Not Meet Expectations Policy: We have a money back guarantee on products returned within 7 days of receiving your order. We do not accept returns after 7 days. Please see Return and Refund Policy.
Orders Refused At Delivery Policy: We need you to accept the package and request an RA to return the package for a refund. If there is a genuine mistake in delivery, we will try to resolve the issue. It takes a lot of time and effort only to find out that someone changed their mind and had us pay for shipping and penalties both ways. If you refuse the delivery, your order will be assessed all of the applicable fees including the return fee, our shipping costs and a 25% restocking fee. Please see Return and Refund Policy.
Return and Refund Policy: (includes Defective Merchandise)
1) Please contact us for a RA. If you do not use store's Contact System, please include the order# in the subject. Please allow up to 48 hours process time.
2) We will need to know the reason for the Return and Refund request. We are flexible and will work with you.
3) We have a money back guarantee on products returned within 7 days of receiving your order. We do not accept returns after 7 days.
4) If the package is refused or returned without our issuing of RA or without the RA on it, a restocking fee will be applied, up to 25% depending on the circumstances.
5) All returns must be in new and resalable condition with the exception of defective warranted merchandise. All returns must be in their original carton with all packing material intact.
6) All returns must be sent freight prepaid by the customer and insured.
7) After the package has arrived safely and processed, the refund will be issued.
The easier it is for us to process, the easier it is for us to get your refund to you. Typically, you can expect to pay return shipping and insurance and we will refund all or most of the original order amount, including shipping.