Policies

Shipment: Our Online store currently take orders from United States, Canada, American Samoa, Guam, Micronesia, Puerto Rico, U.S. Virgin Islands & Northern Mariana Islands. For details on the shipping charges please see the Shipping and Handling section below. If your country is not listed above and you wish to place an order with us, please do not hesitate to contact us. We will try our best to meet your needs and send you your package at cost. We ship Books, Jewelry, Paintings & Miscellaneous Products from Calgary, Alberta, Canada. Products like Electronics, Toys, Tools, Health & Beauty are shipped from our warehouse in Florida, USA. Shipping and Handling: We use Canada Post for shipping Products sourced from Canada and UPS for shipping products sourced from our warehouse in Florida, USA. Your shipping methods and rates are displayed when you place your order on line. If you visit www.UPS.com / Canadapost.ca you may obtain shipping rates from their on line freight rate guide. The weights of the merchandise are listed on the website. We have a $2 handling per order (not piece ordered). We have a $5.00 handling on all Postal orders (Hawaii, Alaska, Puerto Rico & Military APO, FPO, AE). International Customers: We ship Electronics, Toys, Tools, Health & Beauty products from our warehouse in Tampa, Florida, USA. Products like Books, Jewelry, Paintings & Miscellaneous are shipped from Calgary, Alberta, Canada. Canadian Customers: Following applies to orders going to Canada only: As per feedback from our Canadian customers, now we can ship by United States Postal Service(USPS) in addition to UPS for orders going to Canada at an additional charge. Pl. mention "SHIP BY USPS" under "COMMENTS" section if you wish to have items shipped by USPS (additional charges applies) instead of UPS. Depending on products and quantities ordered we will let you know additional applicable charges. FYI, additional charges is only applicable when Canadian customer wants to use USPS instead of UPS, Orders can still be shipped to canada by UPS if you like and you just pay shipping charges displayed during order process. Alternatively customers can get products shipped to their friends/relatives in USA who can ship merchandise to Canada by any preferred method. Non US/Canada Customers: Worldwide shipping is available for minimum order value of US$250 (excluding shipping & Handling). For more information pl. Contact Us with your requirement and we will estimate total cost for you. Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. Charges for customs clearance and import duties must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border shipments are subject to opening and inspection by customs authorities. Also, we may provide certain order, shipment and product information, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws. We offer best value for your money and we constantly work on otptimizing our inventory to offer you least prices compared to other online electronics retailers. You can verify this by comparing our prices with others. If you decide to shop elsewhere we suggest you to first read their return policy with all the added fees, short return period, or inflated shipping costs? They don't compare with our 30 days no hassle return policy. You are completely protected by our 30 days Money-Back Guarantee Period! That means if you are EVER dissatisfied that you have not received fair value, return merchandise within 30 days from order date.We will either make it right to your satisfaction, or refund your money. Pl. note following regarding return policy: 1) shipping and handling shall not be refunded. 2) 10% Restocking fee will apply on returns if Cash Refund is requested. There is NO FEE for defective product replacement. You can save 10% restocking fee if you choose to avail company credit instead of refund. Company credit can be used anytime in future to shop with buy low. 3) Contact us immediately if you are not satisfied with the product. Our company offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please contact us immediately by email. In addition to our 30 days Money-Back Guarantee, all merchandise is guaranteed for 30 days from original date of purchase. Some of our merchandise is guaranteed with a manufacturers warranty only and is not guaranteed by buy low, however we will provide you with information where to return your defective product for replacement. We agree, at our option to repair or replace any defective merchandise during the 90 day warranty period. Defective products returned to us in original packaging with all accessories and owners manual will be replaced or repaired. Defective products returned to us missing accessories or original packaging will be replaced or repaired as received. 10% Restocking fee will apply on returns if Cash Refund is requested. One can request for company credit to avoid restocking fee. This company credit can be used anytime in future to buy products from our website. Pl. contact us immediately at CustomerCare if you are not satisfied with the product. A note explaining the problem or situation would be helpful to expedite your return. Based on your request for return/replacement we will issue a RA (Return Authorization) number and return address which will need to be printed clearly on the outside of the package being returned. Any returned package that does not have an RA number will be returned to sender. Please allow 1-2 weeks from receipt, for your returns to be processed. No returns sent COD will be accepted. Returns must be sent pre-paid. Our staffs are on standby to assist you during regular office hours. Feel free to contact us at CustomerCare. Your order information and contact information will be valuable to us in order to process your inquiry timely. We will try our best to assist you with your needs. Misplaced Orders: Our orders are usually shipped out within 1 - 2 business days after your order is placed. Please contact us immediately at CustomerCare if you wish to cancel or modify your order. If your order has been shipped out already, please refer to our Return Policy. Tax: Our website will charge 7% Sales Tax to any receiver of a package who resides within the state of Florida. All orders from other states are tax free Payment Forms: Please select from options Bulk Order We offer discounted pricing plans for bulk orders for orders of high volume. Please contact us or send us your inquiry for a price quote.