2) Customer requirements of eBuy Discount Sales are determined, refined, and met with the aim of enhancing customer satisfaction.

3) eBuy Discount Sales has established and maintains a process for customers to give feedback on eBuy Discount Sales's performance.

4) Top executive management of eBuy Discount Sales will review and consider customer feedback on a frequent basis. In general, eBuy Discount Sales requires all departments and functions that deal with and represent customers to be involved in the ongoing development and implementation of eBuy Discount Sales's Customer Satisfaction and Support Policy. These include but are not limited t marketing, sales, customer service, delivery, billing and servicing. These functions must develop effective methods and processes, document them in procedures, and maintain records of their activities.

Implementation of the above includes:

1. Revising existing contract review procedures and/or developing new procedures to document the processes for identification of customer requirements,
2. Developing and maintaining procedures for measuring customer satisfaction and dissatisfaction, which may incorporate or reference the existing procedure for customer complaints,
3. Developing procedures and work instructions defining arrangements for communication with customers in matters pertaining to product information, order handling, customer complaints and customer feedback,
4. Establishing programs for creating awareness of customer requirements and the importance of meeting these requirements,
5. Developing measures to ensure that customer needs and expectations are determined and converted into specific requirements. A written procedure is not explicitly required, but there must be a means of demonstrating conformance.

• This guarantee applies to Soft Products ONLY. Warranty and Guarantee terms for Hardware products are as indicated below.
  • Item must be returned within 7 Days
  • Refund will be given as Exchange
  • Policy Details: Due to copyright considerations, we are unable to issue cash or credit refunds. Exchange will be provided for any damaged or unreadable product. Please return product in original shipping container, along with your name & shipping address. A replacement will be rushed to you via First Class (or Airmail) USPS.
  • Any product found, upon receipt, to be defective in terms of Quality or Workmanship may be returned, postage paid, for a like replacement. Please NOTE: This policy may be modified for certain promotional offers.
• For All items transferred by Customer Download.
  • Upon receipt of payment, a download URL will be provided by eMail.
  • There is therefore NO refund, return, or exchange for these items.
  • If you should fail to receive the URL eMail in a reasonable amount of time, please contact us and we will remail it!
• For All Hardware Items.
  • PLEASE NOTE !! Insure that the product is exactly what you want, and that you understand exactly what you are buying (contact seller via eMail with questions) !!
  • Refund in the form of a Merchandise Credit will ONLY be issued for defective products, determined solely by examination by seller upon receipt of returned product.
  • If it is, in fact, defective, a FULL refund in the form of a Merchandise Credit (including shipping BOTH ways) will be issued. If necessary, please return product in original or equivalent packaging, by same (or LESS expensive) shipping method as received (seller will reimburse buyer for NO more than original shipping cost).
  • If the returned product IS NOT defective, it will be up to the buyer to decide, at THEIR expense, what they would like done with the product.
• 15% re-stocking fee for damaged or missing-item returns.
• We regret any inconvenience caused to you. All of our products are tested prior to shipment.

eBuy Discount Sales

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully. We collect information about you for two reasons: First, to process your order and Second, to provide you with the best possible service. We will never resell your eMail address. We may eMail you in the future unless you have told us not to. We will give you the chance to refuse any marketing eMail from us in the future.