Policies

For Refunds or Replacements: •All eligible non-defective returns are subject to a 30% restocking fee and must be in re-sellable condition. •To receive a refund or replacement item, you must contact us within 3 days of delivery. If you need to return a product after the 15 day period, you should contact the manufacturer directly and proceed under the product's warranty. •Contact our returns department at 1-866-844-9402 to obtain a return merchandise authorization (RMA) number. Should you call outside of normal business hours (M-F 10am - 6pm EST), please leave a detailed message regarding the return including your name, telephone number, and order number. •Customer is responsible for return shipment fees. We will send a return shipping label or UPS Call Tag if the item is defective, if necessary. •Package your item(s) securely and ship the item to eGeneralMedical with the return shipping label securely attached. •Upon receipt and inspection of your returned item(s), we will issue a refund for the purchased product(s) less the 30% restocking fee. Shipping will not be refunded. •Please note, it may take 7-10 business days for the refund credit to appear on your billing statement. Return Policy Limitations: •Our return/replacement policy is not valid on any orders shipped internationally. Certain items are not eligible for return: vitamins, nutritional supplements, personal hygiene products, all electronics (PDAs, peripheral equipment, CD-ROMs, software, and videos), hazardous items that are gas-powered or contain flammable liquids (will be marked as not returnable), any products missing the serial number or UPC, gift certificates, specialifzed products, and any food items. •At this time, we are unable to offer refunds on initial shipping charges. However, if a replacement is warranted, we will pay the shipping costs for your replacement item and the return of the defective item to eGeneral Medical. •Items returned to eGeneralMedical Inc must be in resellable condition to qualify for refunds. •Our refund policy is regretably only applicable for our US customers, andi tems shipped internationally cannot be returned. We apologize for any inconvenience. •Returns: email sales@eGeneralMedical.com or call sales department at 1-866-844-9402 •Tracking Information: email tracking@eGeneralMedical.com or call 919-844-9402 ext. 109