Charmand necklace measurement and size chart
Awareness Ribbons Sterling Silver Charms

Enamel Charms, Red Hat Sterling Silver Charms

Payment, Shipping, Returns & Guarantee Information

Payment Options:

We accept the following forms of payment:
  • MasterCard, Visa, & American Express
  • PayPal (which also allows you to pay with MasterCard, Visa, American Express, Discover Card, and e-checks)
8.75% sales tax applies to all orders shipped within California.

Shipping:

We offer flat rate $1.95 shipping to any destination within the USA, for any size order! We also offer Priority Mail 2-3 day service for $5.95, and Express Mail 1-2 day service for $21.95.

For our Canadian neighbors, we offer a low $2.95 shipping fee to any Canadian address. This covers all items that are paid for in a single payment. Customers wishing to combine ebay items with website items may combine complete payment within 10 days of the first ebay win or purchase to receive this combined shipping deal.

For our international customers with addresses outside of the USA and Canada we offer a flat rate shipping rate of $3.95 for Air Mail service.

Delivery Confirmation is included on all shipments sent within the United States. Items are carefully packaged in high quality bubble mailers and shipped 5 days per week!

We ship fast! If payment is received by 8:00am PST, Monday through Friday, your order will be usually be shipped that day. All items paid for after 8:00am PST will be sent out by 10:00am on the next business day.


International Shipping:

For our Canadian neighbors, we offer a low $2.95 shipping fee to any Canadian address. This covers all items that are paid for in a single payment.

For our international customers with addresses outside of the USA and Canada we offer a flat rate shipping rate of $3.95 for Air Mail service.

Items are carefully packaged in high quality bubble mailers and shipped 5 days per week!

We ship fast! If payment is received by 10:00am PST, Monday through Friday, your order will be usually be shipped that day. All items paid for after 10:00am PST will be sent out by 10:00am on the next business day.

Insurance:

Optional insurance is offered on all domestic orders at a rate of $1.25 per $50.00 of merchandise value. Insurance is included on all international orders.

Returns 

We offer a 30-day, no questioned asked money back guarantee on almost every product we offer. Returns or exchanges are accepted up to 30 days after the original purchase date. The order number must be clearly marked on the outside of the package.  A single $2.00 restocking fee applies to all returned orders.

Return merchandise with order number to:

EverCharming # (print order number here)
Post Office Box 60209
Santa Barbara, CA 93160-0209

NOTE: Returns must have the original order number marked on the outside of the package.

Order Cancellation Policy

Orders from the website may be cancelled.  Ebay and other Auction purchases are subject to the cancellation policies of the auction site.  Please submit any website order cancellation requests via email to [email protected].

Email cancellations should contain the following: First name, last name, order number, and email address. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

Warranty Policy

Warranty Procedure
If you have received a defective item we will gladly accept it for return or exchange.  See Return Policy for more details.

30-Day Warranty
All products (unless specifically stated otherwise), carry an implied, industry-standard 30-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.

Our Guarantee:

We guarantee that all sterling silver items we sell are 92.5 parts sterling silver and not silver-plated or filled unless otherwise clearly stated in the item description. All of Evercharming's, products carry a 30-day money back guarantee, from the date the package is delivered. If you are not completely satisfied with your purchase, please refer to the simple return instructions included with every order. Customer satisfaction is our top priority!



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