Policies

Returns/Exchanges
For online purchases, the House of Monroe will accept merchandise in its original condition for a full refund/exchange when accompanied by the original sales slip. We will not accept merchandise that has been worn, used, altered or damaged. Returns/Exchanges will be processed within 7-10 business days of receipt. Refunds may only be issued in the same form as was utilized for payment. Full-priced merchandise must be returned/exchanged within 30 days from date of delivery; however, sale merchandise must be returned/exchanged within 10 days of delivery. Online orders may be returned/exchanged in any of our USA boutiques. Please note that shipping costs will not be subject to refund and that a different return policy may be applicable for in-store purchases.

Easy-to-follow instructions for returning/exchanging merchandise are included with each shipment. Every effort will be made to ensure a prompt refund or exchange and an email notification will be sent once the return/exchange has been processed.

We recommend shipping returned merchandise via UPS or insured parcel post for tracking purposes and that a customer request adequate insurance to cover the purchase price of the shipment. The House of Monroe will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.

Certain items are shipped with a return/exchange tag attached.

Returns and exchanges on these specific items will only be honored if the label remains intact and the return instructions above are followed.

We reserve the right to refuse return of any merchandise that does not meet the above return requirements in the House of Monroe’s sole discretion.

The exchange of an item purchased on the House of Monroe’s website, involves an easy two step process. First, please begin by making an online selection to identify and to purchase the replacement item. Second, return the original item by following the steps outlined in the previous section. Please note that the returned item must be received by the House of Monroe in original condition and that new orders are subject to the House of Monroe having available merchandise on-hand. Shipping charges for any returned item(s) are the client’s responsibility. Please contact the House of Monroe at ordershofm@gmail.com to ensure that you do not incur an additional shipping fee on the replacement item.


Shipping and Delivery
For security reasons, the House of Monroe online purchases will require an adult signature upon delivery. All purchases are shipped via UPS or USPS. To estimate the total delivery time for your purchase, please allow 3 to 5 business days to process your order for shipment, in addition to the time indicated by your preferred shipping method (i.e. basic, priority, next day). Orders are processed and delivered Monday through Friday, excluding holidays. The House of Monroe cannot be responsible for unanticipated delays.

Shipping Methods and Fees
Mainland U.S.
Next Day $95.00 additional items $7.50 each
Priority (2-3 days) $22.00 additional items $5.50 each
Basic $16.00 additional items $2.50 each
Alaska, Hawaii, Puerto Rico*
Next Day $95.00 additional items $7.50 each
Priority (2-3 days) $22.00 additional items $5.50 each
*Basic not available


Tracking
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.

To ensure the security of you delivery, we do not provide tracking numbers, but maintain a tracking number for each delivery. If you are not completely satisfied or if there is a discrepancy with your order, please retain all documentation and packaging and contact us immediately by sending an email to ordershofm@gmail.com


Changes/Cancellations
If you wish to cancel or modify your order, please send an email as soon as possible to ordershofm@gmail.com. We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee the purchase can be cancelled or modified. Once you have received your online order, please refer to our return instructions included with your shipment. If you would like to purchase a different product, please visit our website or contact a House of Monroe online personal shopper via email at ordershofm@gmail.com


Product Availability
All products are subject to availability; and we reserve the right to limit the quantity of products we supply; supply only part of an order or to divide up orders. We also reserve the right to alter the terms or duration of any special offers or sale promotion. We will inform you if we are unable to fill your order. Each client may make online purchases of up to four items per style.


Pricing
Prices displayed on the House of Monroe website are quoted in U.S. dollars. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as cancelled.

Title to products you order on this website and risk of loss or damage to products, passes to you upon delivery, provided that we have received payment in full for the products.


Sales Tax
The House of Monroe charges state, local and county taxes on online transactions, as required by applicable laws. Please note that your on-screen transaction total reflects estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax.


Errors and Inaccuracies
Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice.