READ BEFORE BUY!
What To Expect When Ordering a Live Outdoor Plant Online
Very Important! Reading This Text Prior to Making Your Purchase
will Head off any Misunderstandings or Future Problems, especially if
you have not purchased Trees & Shrubs online in the past. If you
have any questions or concerns prior to ordering please direct them to [email protected], upon making your order you will receive a customer service phone number.
Commercially Grown Dormant Bare Root Plants
We do not grow any of the plants we sell on this website. We are a Licensed Nursery Stock Dealer/Broker. We purchase Dormant Bare Root Plants
from commercial growers throughout the country, which allows us to
offer a wider variety of plants. We concentrate our buying on easy to grow, hybrid, seedless, male clone varieties. This is pretty much the same thing
your local retail nursery does, however they will pot the bare root
plants and grow them for another season and sell them in a non-dormant
state. The reason we tell you this now is to prepare you for what you
will actually receive and not what you are used to seeing at your local
retail nursery. There is absolutely nothing wrong with the plants that
you will receive and we guarantee them to be hardy and healthy or they
are replaced. The plants you receive are the bare root dormant plants
from the commercial growers. The woody trees and shrubs will have no
leaves and a very small amount of branches. The Perennials will look
wilted or might just simply be a bulb or root. It could take until the
following season for your plants to recover from the shock of shipping
them to you and sometimes they do not recover and this is why we give
you a (1) year Replacement Warranty.
With the proper care and our help if you want it, your plants will soon
look like the plants a your local retail nursery at a small fraction of
Plant Size and Images
plants sold on this website will vary in size and although we post an
approximate shipping size in each description it is impossible to
guarantee a specific size. Most of the plants sold on this website are
(2) year plants, in which broad leaf or flowering trees are 2-4 feet in
height and shrubs are 1-2 feet in height. Most evergreen and perennials
sold here run 3-12 inches. Please note that if the description does
not state an approximate shipping size then the shipping size is
approximately 4-10 inches in height. The images we use with the descriptions on the product pages are not images of the actual plant you will receive. We provide images of mature plants given only as an example of what an end result would be once you have grown your plant to maturity.
All plants sold on our website are field grown in the north and are cold hardy. Our plants unless otherwise stated in the description will grow in all areas we ship to and are hardy in zones 3-9.
Orders are filled by item number exactly as received. If a variety
is sold out, we reserve the right to substitute one of equal or greater value.
If you are not happy with the substituted item, simply return the original shipping label with a letter of complaint for shipment of the original item when available or a refund.
Free Gift Trees
Online-Tree-Farm.com does everything possible to ensure that we have
low prices on the internet. To show you how much we appreciate your
business, we are offering you up to 5 FREE PLANTS!
How the offer works
Check below to see how many plants you are eligible for! (Shipping Charges Not Included)
Up to $60.00 - 1 Free Plant
We will choose your FREE GIFT TREES from the list below:
$60.01 to $90.00
- 2 Free Plants
$90.01 to $110.00
- 3 Free Plants
$110.01 to $130.00
- 4 Free Plants
$130.01 and above
- 5 Free Plants
|4 Pack Flower Bulbs
|10 Pack Agri-Form Tablets
|American Red Cedar
||Pin Oak Trees
|Black Hawk Raspberry
||Purple Leaf Plum
|Black Muscadine Grape
|Bronze Scuppernong Grape
||Red Crape Myrtle
||Red Maple Trees
|Colorado Blue Spruce
||Rugosa Rose (Spring Only!)
||Stella De Oro Daylily
|Kiowa Thorny Blackberry
***** If a variety of Free Gift Trees
is Sold Out, we reserve the right to Substitute one of equal or greater
Order Payment & Processing
you place an order we charge your credit card and begin processing your
order immediately even if it is months before your order is shipped.
This is the only way we can guarantee your shipping position when the
shipping season arrives.
We do not accept PayPal, credit card, debit card or any other type of
online payment method for orders over $300.00, which is considered a
wholesale order. If your order will be over $300.00 please email us the
list of items you want to purchase and we will send you an invoice for
the total, which you can mail in with a money order, personal or bank
check. Once your order has completed the processing
stage your order is sent to packing and if plants are available your
order will be packed and shipped immediately and if the plants are not
available your order is placed on setback awaiting the plants. In some
cases we will ship part of your order if some of the plants are
available and the unavailable part of your order will be placed on
setback and shipped later. If you cancel your order during processing
we will charge a $5.00 cancellation fee. Once the processing phase has
orders cannot be canceled. We do reserve the right to cancel any order and refund in full for any reason we see fit.
website will give you automated status updates through the packing
phase of your order, your order will then ship according to the
schedule on our website without notice. You may at anytime request an
status update by contacting us at [email protected] or the status request phone number we provide you with your "Processing Completed" status update.
We Post a Shipping Schedule
on this website with approximate seasonal ordering deadlines and
shipping dates. Please note that this is a rough guideline only and
these dates could change without notice. The schedule gives you a zone
by zone shipping date range and ordering deadline, however it is always
wise to check with us before you order because if it is July and we
still have dormant stock available in our cooler we might ship the plant
before the next shipping season. Always keep in mind that plants must
be harvested and shipped in a dormant state or they will never survive
and we could not offer the warranty we offer. The availability of
dormant stock is the cause of most delays in receiving plants and is not
intentional, so order early to insure you receive your order on time,
even if the grower has a bad year with a particular variety.
to State Restrictions and Agricultural Inspection requirements Live
Plants must ship via truck to your local Post Office and your local
postal carrier will deliver your plants to your home. There is NO
TRACKING information available for a shipment of this type.
Warranty and Return Policy (Plants)
When you order trees from Online-Tree-Farm.com, your order is Guaranteed to arrive in a good,
healthy condition or we'll replace them at no charge. Return your entire order for a full refund within (7) days of receiving them.
If any plant you purchased from us does not live, for a one time FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within 1 year of receipt. Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returned. For a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with the correct postage affixed, within 14 days of receipt.
FOR INSTRUCTIONS ON HOW TO RECEIVE A REPLACEMENT OR REFUND - CLICK HERE!