Helpful Information to enhance your shopping experience!

How to use our Virtual Catalogs:
 
We have provided our customers with wonderful access to all of our catalogs and seasonal flyers, via our Virtual Catalogs category.

Here's how to best utilize Venetian Trader added value -

    1.  Click either the "Virtual Catalog" category on the left side of each page or the "Virtual Catalog" navigation button at the top right of each page.

    2.  To view the current catalogs, click the bottom section of the page where you will find the individual catalog representations.  When you find pieces you wish to purchase, record the item numbers and move to the 925 Catalog to place your order.

    3.  To search the thousands of jewelry offerings by style, theme, trend, gender, stone, special occasions or item number, as in step #2, and place an order, click the "925 Silver Catalog" button.


Purchase with Confidence:

Experience: Incorporated in 1991 and online sales since 2001.
 
Value: We provide products that offer the most quality, functionality, reliability and up-to-date styles for the price.

Integrity: Good companies strive to do what is right. We have incorporated this philosophy into our culture. Descriptions and details are as specific and accurate as possible.

Quality: Products meet aggressive standards for quality plus offer robust warranties / guarantees.
 
eBay Auction : Our eBay ID: venetiantraderproducts, gives us the ability to service those customers who wish to have the benefit of receiving eBay Feedback Credit for their purchases.  If you wish to purchase from us via eBay, just let us know.

Educational Approach: Providing pertinent information regarding your purchase is the best way to ensure your purchase decision is best suited to your needs / preferences.

Warranty/Guarantee:

We are very serious about customer satisfaction. If for any reason you are unhappy with your purchase, please email us and allow us the opportunity to not only make it right but make it better! If that can't be done to your satisfaction, we will provide you with an exchange. If that is not possible, a refund will be provided, less shipping fees.

Privacy:

Any information collected from our clients to complete a transaction will not be sold, rented, shared, loaned or otherwise distributed unless required by law.

Shipping:

In most cases, especially with products in inventory, shipping occurs upon successful completion of the payment process. However, for those products that originate directly from the manufacturer/distributor, handling times can extend up to 7 business days. Check the product details for further information.  Shipping/Handling fees are clearly listed in each product description and clearly identified in the purchase process. We ship worldwide for most products via the most appropriate and cost effective methods.

Communications:

Feedback is very important, both for the buyer and seller. If, for any reason, you are unsure about your purchase, contact us so that we can address any of your concerns or needs. Great communications is always at the heart of a good client relationship.

Sales Tax:

We collect Sales Tax for orders originating in New York State. Please verify if the tax applies to you at checkout time by filling your ZIP code and reviewing your order.

Payment Process:

BGI Shops is our centralized PayPal/Google payment account. Your PayPal/Google purchases will reflect this account name. If you have any questions, please contact us.

Post-Purchase Expectations:

Once a purchase is made, you should expect the following:

- You will receive a notification confirming your purchase.
- When payment is completed, you'll receive a purchase receipt.
- You will receive ship notification w/ indication of delivery.
- You will receive tracking information, when available.
- Purchases via our eBay Webstore, we receive eBay Feedback.

Return policy:

We have a 'No Hassle' Satisfaction Policy. If, for any reason, you are not satisfied with your purchase, please contact us immediately. We will apply ourselves to resolving your situation. If we can not do so, returns will be accepted via Return Authorization Processing which will provide you with a return number and shipping information. You must obtain a Return Authorization Number from us by contacting:  clientcare@venetiantrader.com

Please provide the following:

• Invoice Number, reason for the return, etc.
• The Return Authorization Number must be written on the outside of the package, or be  refused.  Original tags must be intact.
• Worn merchandise will not be accepted.

Contact:

Please do not hesitate to contact us for any question, inquiry or suggestion. We value your opinion and respect concerns or questions you may have.