Policies

Our Policies Information

Return Policy
What is the 100% Satisfaction Guarantee?
You may return any item purchased from Zip Vitamins for any reason within thirty (30) days of purchase. For online and catalog orders, the product ship date is the date of purchase. You will receive a full refund for unopened items in the original form of payment and merchandise credit for opened items.

How do I make a return?
If you wish to return your order, you must obtain a Return Merchandise Authorization (RMA) number and then mail your return back to us. To ensure prompt processing, please send returns to the address below with your RMA number marked on your return package. The warehouse personnel cannot accept packages without a RMA number.

How do I obtain a RMA (Return Merchandise Authorization) number?
Email us at support@zipvitamins.com within 30 days of the purchase date. Once we receive your email, we will email you an authorization number and return instructions. Please include ALL of the following information:

Order Number
First and Last Name
Email address
Items for return
Reason for return

RMA numbers are valid for 14 days after the date of request. To ensure prompt processing, please send returns to the address provided along with your RMA number within 14 days of the RMA request. Write the RMA number on the external package of your return so that it is visible and please send returns to:

Zip Vitamins
Attn: Returns
RMA#_________________
423 Broadway St., Ste 315
Millbrae, CA 94030

Please note the following return terms:

• Shipping and Handling is non-refundable.
• Only returns accompanied with a RMA number will be processed for refunds.
• For returns, you must carefully package the product, you are responsible for the cost of return shipping, and we must physically receive the return within the 30 day period
• We will not process or refund packages marked Return to Sender.
• Refunds will always be issued to the same card used for the purchase.
• Zip Vitamins reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.

We will email you to confirm receipt of your return package. After we have received your return, inspected it, and approved it for a refund, we will credit the approved refund amount to the credit card originally used to place the order. Please allow one to two billing cycles for your credit to appear on your statement.

Who pays for return shipping?
For a return, you are responsible for the cost of returning purchased merchandise. Your return will be processed and your credit card credited within 10 business days. Please allow up to two billing cycles for a refund to appear on your credit card statement.

How long will it take to process returns?
After we receive your return, it generally takes 7-10 business days to process your refund. Please keep in mind that your bank typically posts credit in the billing cycle in which it was received. Therefore, the number of days it takes for credit to post to your account may vary, depending on your bank's billing and credit schedule.

Shipping: We ship to US only. Your orders will be delivered using your choice from the available carriers.
Tax: We do not collect sales tax, except for orders shipping in the state of Florida. Please verify if the tax applies to you at checkout time by filling your ZIP code and reviewing your order.

 

Privacy Policy
What information do we collect?

• We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
• When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
• We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
• Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To administer a contest, promotion, survey or other site feature.
• If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use "cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include www.multivitamindirect.com. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on Septmber 29, 2009.

Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.