FAQ

Main Help Index
I'm used to the old Vendio image hosting and counter services. How is this different?
The Sales Manager system offers all of the features of the old system and more.

You can efficiently list an auction complete with images, smart counters, and stylish templates and efficiently keep track of your auctions from one location. You also have the capability to schedule your auction listing strategically, so it will automatically launch and end during peak buyer traffic.

To give you time to get used to the change, we are keeping links to the old image hosting and counter services for a limited time. However, we encourage you to start using the new system to take advantage of its many benefits.
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My old images are gone. Where did they go?
In an effort to provide you with exceptional service, Vendio will now allow images to be stored on our image hosting servers for 90 days. Any image hosted by Vendio which has not been accessed on the internet for the past 90 days will be deleted from our servers and will not be available for use in your online auctions.

If you have an image that has not been accessed for over 90 days, and that you would like Vendio to continue to host your image, please do the following:
  1. Log into your Vendio account
  2. Visit the Sales Manager tab
  3. Click on image hosting
  4. Click on the thumbnail view of images that you would like to preserve. This will reset our 90 day flag which will prevent this image from being deleted.
We will begin deleting images older than 90 days old on November 14 that have not had the flag reset by the above steps.
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How do I launch a new auction?
Go to Create Auction and enter the core auction data. You will then go to a page that allows you to build your listing and select a destination auction site. Once your auction ad is created, you can choose to launch it instantly, schedule a future launch time, or save it to your Pending Auctions list and schedule the launch at a later date. The current auction site listing choices are Amazon, eBay, and Yahoo. More sites will be added in the near future. Once your auction is launched, you can efficiently track its progress in your Manage Auctions view. All auctions launched by you through Sales Manager will be highlighted in blue. (note-An Amazon Auction still appears in gray, even if it was launched through Sales Manager. We will have this fixed shortly).
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What can I use Track Auction feature for?
The Track Auction feature allows you to import existing auctions into the control panel. You no longer have to constantly surf back and forth between multiple auctions and multiple auction sites to find the best deal. If you are intent on purchasing a particular item, simply use the Vendio Stores Search feature to find auctions matching what you want. Then import those auctions using the Track Auction feature.

You can import auction data either by seller ID or auction ID number. We currently support importing from Amazon, eBay, and Yahoo. More sites will be added in the near future.
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Where do I find the auction ID number?
The tracking number is visible in the auction listing, but is in a different place on each site. Here are some coordinates to help you find the number for the auctions you wish to track.

Amazon Auctions: Lower left corner of the auction listing, near the bottom of the page

eBay: In the center of the listing, just below the auction title

Yahoo Auctions: Last item under "Auction Info", near the bottom of the page
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What can I use the Shipping Tools for?
Vendio and I-ship have forged a partnership to make your auction experience even more efficient.
  • iShip Sell It lets you inform your bidders of shipping and handling charges during the auction. You simply insert a shipping calculator link into your auction.
  • iShip Price It allows you to compare shipping options across the major carriers so you can choose the best service for your needs.
  • iShip Track It lets you track a package on all of the major carriers every step of the way to its final delivery.
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Are the auction IDs and passwords stored at Vendio safe?
The My Account page allows you to store auction specific information and other preferences that will streamline the auction listing process. You are able to save your auction user id's and passwords click here for questions on security, along with preferred smart counter and template styles. This allows you to create your auction listings in a snap and schedule automatic launch for a future time.
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How much does it cost?
Vendio offers two payment plans, the Pay As You Go Plan and the Power Plan. The Pay As You Go Plan is a $.05 listing fee and a 1% final value fee. The Power Plan is a $.05 listing fee, and annual $200 subscription fee instead of final value fees.Click here to learn more.
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Which auction sites does Sales Manager support?
We currently support Amazon, eBay, and Yahoo, with many more to be added shortly.
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Does Vendio have a privacy policy?
Yes. For more information on the Vendio privacy policy, please visit http://www.vendio.com/privacy.html.
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Can I track auctions that I did not launch through Sales Manager?
Yes. To do this, use the Track Auction feature and enter your seller ID for the auction site you wish to import auction from. You will then be able to import all auctions for that ID, or a subset, depending on what you prefer. Be aware that these auctions will not be highlighted in blue, as would an auction that was launched by you through the Sales Manager Create Auction tool.
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What if I have other questions or need more help?
Email our responsive customer support staff by clicking here.
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