FAQ

How do I cancel a listing that has Auto-Relist enabled?
We recommend that you cancel the listing both at Vendio and at eBay.
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What is Auto-Relist?
Auto-Relist enables you to automatically relist items that close without a winner bidder. Note: listings cancelled on eBay will not be relisted.
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Which sites are supported?
You can enable Auto-Relist for eBay Auctions, eBay Motors, and eBay Fixed Price (only for items with quantity=1).
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Are all Auto-Relisted items refundable at eBay?
No. Only certain auto-relisted items are eligible for a refund at eBay (i.e. 'relistable' items according to eBay rules). In general, the first relist is refundable, and every other subsequent relists are refundable. For example, if you auto-relist an item 3 times, the item will be listed at eBay a total of 4 times (the original listing plus 3 relists). Then, assuming the item never sells:
  • Original Listing --> Listing Fee charged at eBay
  • First Relist --> eBay "relistable" item (eligible for refund)
  • Second Relist --> Listing Fee charged at eBay
  • Third Relist --> eBay "relistable" item (eligible for refund)
    • More information on relistable items at eBay
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    How do I enable this feature
    You can set your default global Auto-Relist settings by going to the "Ebay Site Specifics" page under the "My Account" tab. To enable Auto-Relist, simply check the "Enable Auto-Relist" checkbox, and specify the number of times you want the listing to be relisted (between 1 and 10). All your subsequent items that you create in Inventory or in "Create Lsting" page will have this default Auto-Relist setting. You can also over-ride your default Auto-Relist settings for each inventory item (under eBay Site Specifics), and for each new item you create using the "Create Listing" page.
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    What if the item sells?
    If the item sells, it will no longer be automatically relisted (even if the had not been relisted the number of times you specified in the Auto-Relist settings).
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    My item is scheduled to launch. Can I change the auto-relist settings?
    Yes. Simply go to your Pending section, select the item(s) you want to change, and hit the "Set Auto-Relist" button. From the "Set Auto-Relist" page, you can enable/disable auto-relist as well as change the number of times you want the item to be auto-listed.
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    My item has already been listed and is Active. Can I still change the auto-relist settings?
    Yes. Simply go to your Active section, select the item(s) you want to change, and hit the "Set Auto-Relist" button. From the "Set Auto-Relist" page, you can enable/disable auto-relist as well as change the number of times you want the item to be auto-listed.
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    Is Auto-Relist compatible with Recurring Listings?
    Yes. However, please notice that each recurring item will be auto-relisted. For example, if an item is to be automatically relisted once and you create a recurring schedule that contains 5 instances, you may end up listing the item up to 10 times (depending on whether the items are sold or not). Also, please note that since there is no check on the concurrency of auto-relist and recurring items, you may have relisted item(s) and the next scheduled instance(s) of the recurring item Active at the venue at the same time.
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    Is Auto-Relist supported in Sales Manager Pro or Sales Manager Business Edition?
    No. Auto-Relist is currently only supported by the online tools.
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