FAQ

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  • Who can use Sales Manager Pro?
    Sales Manager Pro is ideally suited for large volume sellers who routinely create hundreds or thousands of listings. As an easy-to-use, spreadsheet-like application, any seller can use it to create listings offline. If you have an active Vendio account, you can download and use Sales Manager Pro for free with any Sales Manager or Vendio Stores plan.

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  • How many listings can I launch with Sales Manager Pro?
    Sales Manager Pro has the capacity to launch thousands of listings at once. Even ten thousand listings or more in a single batch are possible.

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  • How do I enable the AutoSave Batch feature?
    To enable AutoSave, click on the Preferences icon in the Left Navigation Bar, check the “Enable batch AutoSave box,” and click Save. This feature will automatically save your batch each time you finish creating a listing. Using AutoSave will significantly reduce the save time when you close a batch, and also protect you from losing your work if a batch was not saved properly.

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  • How can I speed up Synchronization by setting Synchronization options?
    You can save considerable time by choosing only the images you wish to upload or download. To upload images only required in your batch, click on the Preferences icon in the Left Navigation Bar, check the “Upload images only as required in batches” box, and click the Save button. To choose not to download your Vendio hosted images during synchronization, check the “Do not download Standard Images from Vendio Image Hosted” box, and click the Save button.

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  • Can I import images from the Web?
    You can import images that are already hosted online by specifying the location of a single image, or by creating an import file (in a comma separated format with the image name and its URL). To import images from the Internet, select File > Add Images from the Web, and enter the appropriate URL. Simply click the Import button when you are finished.

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  • Can I open a batch file with Sales Manager Pro 6.0 if it was created with an older version?
    You can open an older batch in Sales Manager Pro, but keep in mind that it may take several minutes for the batch to be converted from the older format to the new one.

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  • How can I speed up the Inventory Manager in Sales Manager Pro?
    Newer versions of Sales Manager Pro have much better performance and scalability, particularly with large batch and inventory sizes. Click here to download the latest version. Note that on the current full download versions, Sales Manager Pro will by default install into a /Vendio directory rather than a /AuctionWatch directory. If your previous version of Sales Manager Pro is installed in a /AuctionWatch directory, you should install the new version into the same directory rather than into the default. This will enable the new version to find your existing batches, inventory, images, etc.

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  • What are the advantages of Sales Manager Pro?
    Sales Manager Pro allows you to create listings offline with the convenience, familiarity, and speed of a Windows application, and with all of the features of Sales Manager. This application has many time saving features to help you easily list tens, hundreds, or thousands of items in bulk.

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  • How do I download Sales Manager Pro?
    To download Sales Manager Pro, please refer to the following URL:

    http://www.vendio.com/my/client/ampro.x

    To ensure a smooth download, make sure that you select the "save to disk" option. Before you download, please close all open applications (such as virus checkers or firewall software) this may interfere with the download process.

    If you have trouble downloading the Auction Manager Pro software, try the following steps.

    • Disable any programs you have running other than your browser when you download.
    • Try saving the program to a location other than your current default. For example, if you have been saving it to a Download folder, try your Desktop, or My Documents folder instead.
      • Close your browser window before you double-click the icon to run the setup.

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  • What is a batch?
    A batch is a group of listings that are created offline in Sales Manager Pro. You may create and upload as many listings as you need in a single batch. A batch can contain listings for more than one auction site, and may also contain Store listings. Once uploaded, the listings will launch to the appropriate venue as scheduled.

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  • How do I create and save a batch?
    When you open Sales Manager Pro, a new batch window will automatically appear. If you want to create a new batch, click File -> New Batch. To open a previously saved batch, click File -> Open Batch.

    Be sure to save your batches frequently as you list, in case of an error. To save a batch, highlight the batch window, and click File -> Save Batch. Name your batch, and click the Save button.

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  • How do I create a listing?
    To create a new listing in Sales Manager Pro, follow these steps:

    • In an open Batch window, click the New Listing button, or double-click on a line item.
    • Select a venue from the pop-up menu. If you select eBay Motors, you will need to select a category. If you select eBay, you will need to select a listing type.
    • The next screen will be the listing form. On the Basic Information screen, enter all necessary information, then click the Site Information tab and fill in any missing information on this screen. Note that if you have specified default preferences online, these preferences will be filled in as default values in the listing.
    • Preview your listing to make sure that nothing is missing and that it displays properly. After your preview, click OK - the listing will be ready to upload.

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  • How do I attach an image to my listing?
    You can do this three different ways:
    • If the image already exists in your Image Bar, simply highlight the image file name and click Add.
    • If the image has not been added to your Image Bar, drag and drop the image from its location on your hard drive directly to your listing in one easy step (this will also add the image to your Image Bar).
    • If the image has not been added to your Image Bar, drag and drop the image from its location on your hard drive to the Image Bar first. Now, highlight the image file name in the Image Bar, and click Add.

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  • How do I upload a batch?
    Once you've created your batch, save it by clicking the "Save a Batch" button on the top Toolbar (the icon looks like a floppy disk), or by choosing File > Save. Next, click the Upload button on the batch window, or the Synchronize button on the left toolbar. In the pop-up, select the batches you want to upload, and click the Upload button.

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  • Does SM Pro support eBay Stores?
    Starting with version 5.2, Sales Manager Pro has fully supported eBay Stores, including categorizing auctions and fixed price eBay listings in your eBay Store as well as launching eBay Store items directly. If you are using an older version, you will need to upgrade to take advantage of eBay Stores.

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  • How do I get the latest version of SM Pro installed?
    If there is an auto-update available, Sales Manager Pro will notify you of a newer version and manage the installation for you. If there is no auto-update available for your version of Sales Manager Pro, you will need to download and install the full version. Click here to proceed to the download page. Note that on the current full download versions, Sales Manager Pro will by default install into a /Vendio directory rather than a /AuctionWatch directory.

    If your previous version of Sales Manager Pro is installed in a /AuctionWatch directory, you should install the new version into the same directory rather than into the default. This will enable the new version to find your existing batches, inventory, images, etc.

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  • What is the best way to update to SM Pro from an earlier version?
    The best and simplest way to update Sales Manager Pro is by using the auto-updater. If there is an auto-update available, Sales Manager Pro will notify you of a newer version and manage the installation for you.

    If you are having trouble with the auto-update, you may need to download and install the full version. Click here to proceed to the download page. Note that on the current full download versions, Sales Manager Pro will by default install into a /Vendio directory rather than a /AuctionWatch directory.

    If your previous version of Sales Manager Pro is installed in a /AuctionWatch directory, you should install the new version into the same directory rather than into the default. This will enable the new version to find your existing batches, inventory, images, etc.

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  • What if I just upgraded Sales Manager Pro and can no longer find my old batches and images?
    When you upgrade, you must install the new version into the same directory as your previous version for Sales Manager Pro to locate your existing batches, inventory, and images. If you have already installed the new version into a different directory, you can still copy your old files manually.

    Use Windows Explorer to locate your previous version, and copy each of these directories (copy the entire directory plus contents): /batches, and /images. Use Windows Explorer to navigate to your new version's directory. The default location is /Program Files/Vendio/. Paste the 2 directories into the new version's directory, and use Windows Explorer to copy the inv.dat file from the previous version's /data directory. Navigate to your new version's directory and paste the file into the /data directory. Open Sales Manager Pro and your batches, inventory and images should now be accessible.

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  • How do I save an auction item to my online inventory using Sales Manager Pro?
    To save an auction item to your online inventory, first create an inventory item in Sales Manager Pro. As you list your auctions from the inventory item, simply create a separate item to send to your Store. It is not necessary to enter a quantity available for Store items - you can upload an item with zero available in the Store and use the resulting inventory item as an auction item when you are ready to list (note that you will need to enter the venue site-specific information in the inventory item online before you launch.)

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  • Can I use Sales Manager customized templates in Sales Manager Pro?
    You may use customized templates in Sales Manager Pro, but you must create and save the template online first (you may do this in a newly created or pending Sales Manager listing, or from your eBay Site Specifics under My Account.)

    Once you have created and saved your template online, synchronize Sales Manager Pro, then close and reopen the application. The saved template should now be available in your Sales Manager Pro template list.

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  • How do I list items in my Vendio Store using Sales Manager Pro?
    You can launch items to your Vendio Store from Sales Manager Pro by choosing 'My Store' as the site as you begin to create your listing.

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  • When I launch items to my Vendio Store from Sales Manager Pro will they also go into my online Inventory?
    Yes, every item launched to your Vendio Store will also be put into your online inventory.

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  • If I have only one item, can I list it as an auction and a Store item?
    We recommend that you do not list an item in more than one venue if you only have one item as Store fixed-price items are not linked to auction items. This could result in multiple sales of the same item.

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  • How do I bulk-edit a batch?
    To bulk-edit items in your batch, simply highlight the items you wish to edit and click the "Edit" button. You may highlight multiple items by holding down the "ctrl" or "shift" buttons on your keyboard as you click the items.

    Once you are in the edit screen, you need only revise the data you wish to edit in all listings - you do not need to fill in every field.

    Note that listings of different formats (eg. fixed price, auction, Store) cannot be edited together. You must edit each different listing format separately - for example, if you have 10 items in a batch, and there are 5 auction listings and 5 fixed-price listings, you will need to edit the 5 auction items together (in bulk) and the 5 fixed-price listings together.

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  • Is there a limit to how many batches I can have saved?
    You can save as many batches as you need, there is no limit currently (note that the more batches, listings, and images you have saved, the more memory it will take to run the application.) You may want name your batches in such a way that they will be easy to identify from a list.

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  • How is Inventory different from a batch?
    Your Inventory contains listings that you have stored for future use. If you have multiples of the same items, you can store these listings in the inventory, where you can pull them into a batch to avoid creating the same listings over and over again. Keep in mind that inventory items will not be uploaded or launched until you move them into a batch and upload the batch.

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  • What is a profile?
    A profile is a way of storing different default information to be applied to listings as you create them. For example, you might have a profile that specifies buyers pay actual shipping, you'll ship internationally, you accept money orders/cashier's checks, personal checks, your location and you want to include this items in the gallery. You can apply this profile when you create an batch listing or inventory item and the profile will fill in all that information. You can also attach profiles to inventory items. Profiles will save you from having to fill in the same information repeatedly.

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  • How do I create a profile?
    From the Sales Manager Pro screen, choose Edit > Profile Manager. Click "New Profile" and fill in your standard information. There are no required fields for a profile, so you can enter in as much or as little information as you like. Save the profile with a descriptive name. You can create as many profiles as you like.

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  • How do I see the inventory items that use a particular profile?
    In the profile manager, choose a profile and click View Items. This will show you all the items that use that profile. You can also open the Inventory List and sort the Profile column by clicking the gray Profile header.

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  • I applied a profile to a batch listing and then changed some values in the listing. Why don't the changes show up in the profile?
    Changes you make in a batch listing only apply to that batch listing. To change your profile, go to Edit > Profile Manager, choose the profile to change and click edit. Make your changes and save the profile. Changes you make here will change the profile, however, changing the profile after you have applied it to a batch listing will not change any values in the batch listing.

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  • When can I use a profile?
    You can use a profile when you create a batch listing or when you create an inventory item, however, profiles work slightly differently with batch listings and inventory items.

    For a batch listing, you apply the profile to that listing by choosing the profile from the drop down menu in the upper right and clicking "Apply". This will fill in the batch listing fields with information from the profile. You can edit those fields and the changes will apply only to the listing you edited.

    For an inventory item, you attach a profile with that item by going to the second tab and choosing the profile. No fields are filled in at this point. Fields are filled in only when you place that inventory item in a batch.

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  • In an inventory item, how do I override the category set in the profile?
    You may have specified a category in the profile you are using with your inventory item. On the second tab of the inventory item window, you can override that category for this particular item. If you know the number of the sub-category, you can specify that instead of going through all the menus. To override the category, check the box next to the site and select the new category. You cannot select a category until you have checked the box for that site.

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  • Why does my Sales Manager Pro inventory seem to run slowly?
    If your Sales Manager Pro inventory seems to be loading or operating slowly, this indicates a system resource problem. In this case, we would recommend utilizing batches to manage your inventory instead of the SM Pro inventory module.

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  • Can I list to my other Vendio/eBay ID from Sales Manager Pro?
    In order to list to another eBay ID, you will need a second Vendio account. To list to another Vendio ID from the same computer, you will need a second copy of the Sales Manager Pro software. Detailed directions on how to install and properly configure another copy of the Sales Manager Pro software is available via email.

    Contact us by clicking here to access the Contact Us form, and request further information on how to install and set up another copy of Sales Manager Pro on your system.

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  • How do I create a Vendio Store category using Sales Manager Pro?
    You cannot create Store categories offline - Sales Manager Pro users will need to create custom categories online, then synchronize and close and reopen the application. After taking these steps, your Store categories will become available within the Sales Manager Pro application.

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