FAQ

Vendio Knowledge Base

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  • How safe is my credit card if I enter it into Vendio?
    Our secure software system is among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet or while stored on our site.

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  • What is included in the fees I'll be paying?
    Your current plan structure can be found here.

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  • When will my credit card be charged?
    If you are newly registered, once a positive balance appears on your account you will be charged either the amount of the balance or $2.95 (whichever is greater) within 48 hours. Note that if the minimum charge of $2.95 is applied and your balance is under $2.95, the remainder will appear as a credit balance on your account.

    After the initial charge is made, you will be charged once per month on your billing date (or within 48 hours after your billing date.) You will see your billing date listed in the information on the top of your statement.

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  • What forms of payment do you accept?
    We accept Visa, MasterCard, Discover and American Express. Click here to register your credit card.

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  • I don't like to give my credit card number out to anyone. Can I write Vendio a check or use PayPal on a monthly basis?
    At this time, Vendio only accepts Visa, MasterCard, Discover and American Express. Our servers are extremely secure and we guarantee the privacy of your information. We will continue to examine additional payment possibilities on an ongoing basis.

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  • If my auction does not close with a winning bidder, do I still have to pay the listing fee?
    Vendio costs are driven primarily by listing and secondly your auctions, so a listing fee will be incurred with each auction listed or relisted using our services.

    Tip: We recommend that you maximize your investment by creating a Vendio Store. In the event your auction does not close with a winning bidder, you will have promoted your store to all auction visitors and you can benefit from the promotion of all of your Store items.

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  • What happens if a buyer backs out of a sale? Do I still have to pay the final value fee? How do I request a refund?
    No, in the cases of non-paying buyers, you will not have to pay the final value fee. In order to qualify for the refund, you will need to provide proof from the auction site you were listing to. Please find the link to the refund pages form at the bottom of this page.

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  • Will I have to pay another insertion fee for relists?
    Given the costs associated with each item's listing period, a listing fee will be incurred to cover our costs for the item listing and image hosting.

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  • What happens if my credit card fails? Will my service be discontinued?
    If your credit card is denied, we may discontinue your service until your credit account is reactivated.

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  • How will I be charged for a dutch auction listing?
    Dutch auctions, regardless of the number of items, will be treated as a single item listing.

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  • Does Vendio provide refunds?
    Yes, Vendio provides refunds for auctions that close with a non-paying bidder (final value fee only), image hosting issues (image hosting fees only), and auctions that launch more than two hours late due to Vendio issues (listing fee only).

    To apply for a refund, click here to go to our Request a Refund form. After submitting this form to Vendio your refund will be processed within 3 weeks. Annual fees are non-refundable. See our Fees Policy for complete details.

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  • Where can I find a copy of my monthly bill?
    To find a copy of your monthly bill, login at Vendio.com, click on the My Account link at the top of the page, then click on the Online Statements link.

    You will be given a summary of your current account status, as well as your current balance. Under Billing History, you can click on previous months to review past statements.

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  • What services require fees to use? What services are free?
    Payment is required for our auction management services such as Sales Manager, Tickets Manager, Image Hosting, Watermarking, Customer Manager, Vendio Stores, and Vendio Gallery. All other services, including unlimited search, Community and news & information are free to use.

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  • What is the Image Hosting Plan line item on my statement?

    For services that come with Image Hosting such as Sales Manager, Tickets Manager and Vendio Stores, "Image Hosting Plan" appears as a separate line item on your statement. This line item displays the storage limit associated with your plan, e.g., 3 MB, 500 MB, etc. Credits for Sales Manager, Tickets Manager and Vendio Stores fees are applied at the end of your billing period to provide a level of free Image Hosting.

    For each bill, the Image Hosting Plan line item will appear at the end of your billing cycle. Occasionally, it may appear mid-cycle as a result of a plan change such as a plan sign up or upgrade.

    Plan upgrades do not have to be initiated by you; automated plan selection is a special feature of Image Hosting so you never see overage charges. When an Image Hosting Plan line item appears as a result of an upgrade, the line item charge will be the difference in price between your old plan and your new plan.

    For complete details about Image Hosting pricing, see the Fees Policy.

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  • What is the Image Hosting Credit on my statement?

    When your credit equals your Image Hosting monthly minimum, that means you'll pay nothing extra for Image Hosting.

    When your monthly minimum Image Hosting fee is prorated, such as your very first bill with Image Hosting pricing, as long as your credit equals the prorated Image Hosting charge, you'll pay nothing extra for Image Hosting.

    For complete details about Image Hosting pricing, see the Fees Policy

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