neglus
|
posted on November 30, 2006 05:26:02 AM new
There still must be a gremlin in the system! I am trying to list items in pending and things are moving at a SNAIL'S pace!
-------------------------------------
http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
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EdCS
|
posted on November 30, 2006 07:48:36 AM new
Hello Mary Ann,
I am not seeing any slowness myself, is anyone else running into site issues? Moving around inside your account, where are you seeing this?
Regards,
Ed
Vendio Customer Report
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jtomp
|
posted on November 30, 2006 08:32:28 AM new
Pages are not loading. Category page will not fill in. Everything is very slow. Here we go again.
Jane
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EdCS
|
posted on November 30, 2006 09:08:25 AM new
Jane,
I have reported what you are experiencing to our IT folks, but please do not lump what you are running into now with the fixes from last week. What ISP are you using? I have received only 2 reports this morning (which we are investigating) versus dozens from the week before. I'll keep you posted on what our team comes up with.
Regards,
Ed
Vendio Customer Support
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davebraun
|
posted on November 30, 2006 09:34:17 AM new
Make that 3 Navigation is next to impossible including this forum. This page timed out numerous times befor I was able to load it.
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neglus
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posted on November 30, 2006 09:41:16 AM new
I gave up working on listings so I can't say how long problem lasted. It seems to be ok now for me.
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http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
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neglus
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posted on November 30, 2006 09:56:02 AM new
Spoke too soon - going slowly again...even had the connection time out when trying to save a new listing.
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http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
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worldcovers1
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posted on November 30, 2006 09:57:39 AM new
SLOW TO GO ON , WITH BLANCK SCREEN AND TIME OUT .
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DianaCS
|
posted on November 30, 2006 10:40:52 AM new
Hi everyone,
Last night we made some changes to our router configuration that should help with these issues. The changes we made may take some time to propagate fully, but we expect things to clear up shortly. Please let us know if these issues continue into this evening.
Thanks,
Diana
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neglus
|
posted on December 1, 2006 05:17:47 AM new
Slow again this am -I am launching from Pending and it's taking a long time to get the confirmation screen.
-------------------------------------
http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
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worldcovers1
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posted on December 1, 2006 05:30:50 AM new
its 8.30 am eastern real slow.
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worldcovers1
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posted on December 1, 2006 05:44:42 AM new
now 8.40 am eastern fast , its look like it come and go the last few days .
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DianaCS
|
posted on December 1, 2006 10:27:33 AM new
Hi there,
We've noticed the same thing (sporadic slowness) and we're continuing to look into this. There have been some strange routing issues with various ISPs lately, so we're working with some of them to isolate and eliminate the issues. But it seems to have improved since earlier this week. Please let us know if it continues to happen for you (it would be helpful if you would do a tracert when you are experiencing the slowness and post the results here.)
Thanks,
Diana
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NEGLUS
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posted on December 4, 2006 05:25:06 AM new
Again this am - trying to access "Pending" and the Firefox "loading" circle just goes around and around.....ditto to "Post Sale". So, I can't list and I can't ship. 
I finally got to the control panel and this message appeared in red (AGAIN):
Warning: Unable to fetch information from eBay. This is because either your authorization allowing us to send and receive listing information to eBay has expired, or your eBay ID login information was changed on eBay but not updated on Vendio. Please verify your username and password at eBay, and then update your information in My Account: Auction Site Accounts. (This appeared for a minute yesterday and I just kept working and had no problems launching auctions last night during the period where others were noting long delays).
-------------------------------------
http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
[ edited by NEGLUS on Dec 4, 2006 05:29 AM ]
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NEGLUS
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posted on December 4, 2006 05:27:17 AM new
What's a "tracert"?
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http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
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vintageads4u
|
posted on December 4, 2006 05:32:53 AM new
Very slow for me to in the Sales, Post Sales area.
A tracert traces the time it takes and the route from us to them.
The instructions to do one is somewhere in here. Found them but had to go back 30 days (we need a search in this area)
I think you just run tracert.vendio.com
I tried that and it got to step 13 and died.
Maybe I'm not doing ti right.
Beth
VintageAds4U
http://stores.ebay.com/vintageads4uonline?refid=store
[ edited by vintageads4u on Dec 4, 2006 05:40 AM ]
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EdCS
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posted on December 4, 2006 08:26:14 AM new
Hello,
I've forwarded on your experiences this morning, and we will keep you updated on what we find out.
Regards,
Ed
Vendio Customer Support
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aaronandelise
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posted on December 4, 2006 09:36:02 AM new
We were super slow this morning (only on Vendio, no other sites were affected) and had to just leave and not do any work...
It seems to working normally now.
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NEGLUS
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posted on December 5, 2006 05:07:04 AM new
and AGAIN this am - got into control panel but when I tried to launch an item from pending, there was a long processing delay and then the screen went blank (Firebox) and the url is: http://wsacp.vendio.com/my/acp/edit_auction.html and apparently the item was not listed. Now I cannot access the Control Panel at all.
PLEASE Vendio fix this!! Many of us work in the am hours and while this may seem early to you, it isn't for us in other time zones.
-------------------------------------
http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
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NEGLUS
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posted on December 5, 2006 05:13:22 AM new
Ok I found the instructions for tracert from an earler post by Christopher:
f you are still running into this now, please run the following test so we can check into any possible causes further:
1. Go to your command prompt. This can usually by done by simply going to Start + Run and typing 'CMD' into the field and clicking enter.
2. In the command window, type 'tracert vendio.com' and click enter.
The trace will then run until it connects fully to Vendio.com.
When finished, use the right-click on your mouse to click inside this window and choose 'select all.' Once selected, just click the enter key on your keyboard and all of that text will be copied.
3. Paste the results here into the forum, or email them to us directly ([email protected]) so we can review the data.
Yours will look something like this:
C:\>tracert vendio.com
Tracing route to vendio.com [128.241.88.24]
over a maximum of 30 hops:
1 10 ms 1 ms 1 ms 192.168.2.1
2 9 ms 6 ms 8 ms 10.227.202.1
3 9 ms 7 ms 9 ms 68.6.14.129
4 55 ms 30 ms 21 ms 68.6.13.42
5 27 ms 23 ms 24 ms 68.6.16.58
6 * 191 ms 205 ms 68.6.13.49
7 59 ms 29 ms 42 ms fed1bbrj02-ge020.rd.sd.cox.net [68.1.0.206]
8 49 ms 53 ms 56 ms 68.1.0.199
9 47 ms 40 ms 46 ms 68.1.0.235
10 50 ms 42 ms 41 ms gige-g8-0-854.gsr12416.pao.he.net [216.218.219.6
9]
11 43 ms 47 ms 42 ms pos11-0.gsr12416.sjc2.he.net [216.218.224.106]
12 40 ms 45 ms 39 ms ed-pri.vendio.com [206.223.117.58]
13 * * * Request timed out.
14 41 ms 40 ms 42 ms www.vendio.com [128.241.88.24]
Trace complete.
C:\>
Regards,
Christopher
-------------------------------------
http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
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NEGLUS
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posted on December 5, 2006 05:16:43 AM new
OK - here you go - I should note that I have no problems getting into Vendio FORUMS so the connection to some parts of Vendio do not seems to be affected:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Owner>tracert vendio.com
Tracing route to vendio.com [128.241.88.24]
over a maximum of 30 hops:
1 10 ms 8 ms 8 ms 73.115.196.1
2 8 ms 9 ms * 68.87.179.21
3 9 ms 8 ms * te-8-3-ur02.maplegrove.mn.minn.comcast.net [68.8
7.174.50]
4 9 ms 10 ms * te-8-1-ur01.anoka.mn.minn.comcast.net [68.87.174
.54]
5 9 ms * 8 ms te-8-3-ur02.anoka.mn.minn.comcast.net [68.87.174
.58]
6 11 ms 8 ms * te-8-1-ur01.hamlake.mn.minn.comcast.net [68.87.1
74.62]
7 8 ms * 9 ms te-8-3-ur02.hamlake.mn.minn.comcast.net [68.87.1
74.66]
8 10 ms * 9 ms te-2-2-ar02.roseville.mn.minn.comcast.net [68.87
.174.69]
9 24 ms 25 ms 23 ms 12.118.20.9
10 26 ms 27 ms 34 ms tbr2-p033701.sl9mo.ip.att.net [12.123.24.206]
11 26 ms 25 ms 26 ms tbr2-cl7.cgcil.ip.att.net [12.122.10.45]
12 24 ms 23 ms 23 ms ggr3-ge110.cgcil.ip.att.net [12.123.4.253]
13 24 ms 26 ms 26 ms p16-0.att.chcgil06.us.bb.gin.ntt.net [192.205.32
.194]
14 48 ms 47 ms 47 ms p64-2-2-0.r21.dllstx09.us.bb.gin.ntt.net [129.25
0.2.22]
15 * 82 ms 81 ms p64-0-0-0.r20.snjsca04.us.bb.gin.ntt.net [129.25
0.3.152]
16 82 ms 82 ms 81 ms ae-0.r21.snjsca04.us.bb.gin.ntt.net [129.250.2.9
7]
17 82 ms 79 ms 79 ms xe-1-1.r03.snjsca04.us.bb.gin.ntt.net [129.250.2
.209]
18 * * * Request timed out.
19 81 ms 82 ms 81 ms www.vendio.com [128.241.88.24]
Trace complete.
C:\Documents and Settings\Owner>
[ edited by NEGLUS on Dec 5, 2006 05:18 AM ]
[ edited by NEGLUS on Dec 5, 2006 05:20 AM ]
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NEGLUS
|
posted on December 5, 2006 05:28:44 AM new
Now it seems to be working ok.
-------------------------------------
http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
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EdCS
|
posted on December 5, 2006 08:01:13 AM new
Hello Mary Ann,
I am sorry for your experience this morning, however it does appear that it was temporary? I will forward on your traceroute to our IT folks with hopes it will help us finally correct these ongoing site issues.
Regards,
Ed
Vendio Customer Support
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NEGLUS
|
posted on December 5, 2006 08:35:06 AM new
It was temporary - but so frustrating when you have your day planned and then you can't do the first item on your list! Hopefully they can figure out why this happens around this time every day.
-------------------------------------
http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
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neglus
|
posted on December 6, 2006 05:09:49 AM new
And AGAIN this am:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Owner>tracert vendio.com
Tracing route to vendio.com [128.241.88.24]
over a maximum of 30 hops:
1 7 ms 8 ms 7 ms 73.115.196.1
2 12 ms 12 ms * 68.87.179.21
3 7 ms 7 ms * te-8-3-ur02.maplegrove.mn.minn.comcast.net [68.8
7.174.50]
4 14 ms 8 ms * te-8-1-ur01.anoka.mn.minn.comcast.net [68.87.174
.54]
5 10 ms 10 ms * te-8-3-ur02.anoka.mn.minn.comcast.net [68.87.174
.58]
6 10 ms 18 ms * te-8-1-ur01.hamlake.mn.minn.comcast.net [68.87.1
74.62]
7 11 ms * 8 ms te-8-3-ur02.hamlake.mn.minn.comcast.net [68.87.1
74.66]
8 9 ms * 10 ms te-2-2-ar02.roseville.mn.minn.comcast.net [68.87
.174.69]
9 24 ms 26 ms 27 ms 12.118.20.9
10 28 ms 32 ms 28 ms tbr2-p033701.sl9mo.ip.att.net [12.123.24.206]
11 30 ms 26 ms 24 ms tbr2-cl7.cgcil.ip.att.net [12.122.10.45]
12 26 ms 25 ms 25 ms ggr3-ge110.cgcil.ip.att.net [12.123.4.253]
13 24 ms 26 ms 29 ms p16-0.att.chcgil06.us.bb.gin.ntt.net [192.205.32
.194]
14 49 ms 50 ms 47 ms p64-2-2-0.r21.dllstx09.us.bb.gin.ntt.net [129.25
0.2.22]
15 81 ms 81 ms 83 ms p64-0-0-0.r20.snjsca04.us.bb.gin.ntt.net [129.25
0.3.152]
16 83 ms 86 ms 88 ms ae-0.r21.snjsca04.us.bb.gin.ntt.net [129.250.2.9
7]
17 80 ms 83 ms 80 ms xe-1-1.r03.snjsca04.us.bb.gin.ntt.net [129.250.2
.209]
18 * * * Request timed out.
19 81 ms 83 ms 80 ms www.vendio.com [128.241.88.24]
Trace complete.
C:\Documents and Settings\Owner>
-------------------------------------
http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
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vintageads4u
|
posted on December 6, 2006 05:12:10 AM new
Good morning MA!
Me too, just posted my trace in a separate link.
We still have a postcard deal to finish. Never got to combine that vendio store one with the ebay one. Send me a bill and I'll send you a paypal payment if you still want to complete it.
I get up about 4:30am to re-list etc before the day begins. This really puts a damper on the plans, feh!
Beth
VintageAds4U
http://stores.ebay.com/vintageads4uonline?refid=store
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neglus
|
posted on December 6, 2006 07:08:48 AM new
That's right! I'll work up an invoice (have some urgent shipping and dentist appointment first though). Just came to report that I read on another forum that Marketworks has basically been DOWN for two days. This is annoying but not as bad as DOWN!
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http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
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vintageads4u
|
posted on December 6, 2006 08:28:24 AM new
Yipes...down is bad!
Beth
VintageAds4U
http://stores.ebay.com/vintageads4uonline?refid=store
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kozersky
|
posted on December 6, 2006 03:17:57 PM new
Neglus - I spoke with MarketWorks this afternoon. They were down for 25 minutes on Monday and then down for an extra hour on Tuesday night, during their regularly scheduled maintenance period, which begins at 2AM.
That is hardly "been DOWN for two days."
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neglus
|
posted on December 6, 2006 05:39:01 PM new
Koz -I don't know, several shooting star sellers on a private ebay discussion board report long outages on the 4th and the 5th. They said yesterday (5th) buyers could not check out for several hours. One says that tonight (Weds) is the THIRD night down in a row (reported at 727 pm cst). Another said he has been waiting 8 months for a promised change in a shipping calculator. I am reporting this not to excuse Vendio from culpability on these continued delays but to point out that we are not alone.
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http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
|
