posted on May 10, 2004 11:50:13 AM new
We have identified an issue with the Save As function within Sales Manager Pro versions 6.0 and 6.0.1.
SYMPTOMS:
- When, after you have saved a batch, you find the batch file empty or missing items
CAUSE:
- The Save As function does not work properly when you attempt to save as an existing file name.
RESOLUTION:
- Always create a new file name with the Save As function, or use the Save function instead.
- If you have an empty batch that was initially created in an older version of Sales Manager Pro, you may be able to recover the batch from a backup created during the upgrade process. To recover a backup copy of a batch:
* Use Windows Explorer to navigate to your batch file directory. Default is \Program Files\Vendio\batches.
* Look for any backup batch files by their unique file extension .bck
* If you find a backup copy of your batch, you should first copy the file, then remove the .bck extension of the copy. This will make it recognizable by Sales Manager Pro.
* Open Sales Manager Pro and look for the file you just renamed.
UPDATE AVAILABILITY:
- We are currently working to address this issue, and will release a new product update within the next few days.
- We will alert all users when the update is available.
[ edited by ckao on May 10, 2004 11:57 AM ]
You should still be able to work with Pro - just don't use the 'save as' function with an existing file. Let us know your workflow and we'll let you know how to work around it (we should be releasing a fix for this within the next couple days.)
posted on May 14, 2004 07:24:14 AM new
I received an email in my customer manager inbox here at Vendio regarding an update for SMPro. I went to the link provided and it is not working - I got an error message that it was not complete or executeable - something to that effect.
I am not very comfortable relying on emails with links, regardless from whom they come. Would it be possible to post an Annoucement with a link with the update is complete?
Thank you!
__________________________________
"The more I want to get something done, the less I call it work." - Richard Bach
Sorry to hear you had trouble with the link. Not sure why the link didn't work since we tested the email before sending. But I have posted a general announcement as you requested. Let us know if you have any more trouble.
