posted on October 2, 2000 11:14:27 PM new
uaru - Definitely, having my account restricted during the investigation. And really, it didn't take too long. Only 6 days.
I'm not trying to belittle the excellent service that PayPal has provided for a lot of us...I guess I wish PayPal was a little more on the ball, and if anything, just restrict the amount in question from my account. I'd imagine, with the tools they have at hand, that they could have easily and quickly discovered that I wasn't in cahoots with the buyer.
Oh well, the situation was resolved to my satisfaction. From where I stand, PayPal didn't take a knockout punch...just a slight shiner.
"Who's tending the bar? Sniping works up a thirst"
posted on October 3, 2000 04:30:51 AM new
<<Definitely, having my account restricted during the investigation. And really, it didn't take too long. Only 6 days>>
I am glad you thought 6 days was not too long.
It certainly would have been too long for me.
Having an account inaccessable with a lack of contact and service from paypal until you call them on the phone is not acceptable to my way of doing business.
And their little comment of "if you were verified" smacks of a touch of blackmail.
Yes, you were right, thank you for posting your experience, and keeping us updated, it was a learning experience.
And I am glad it is resolved for you.
~Not barrelracer on ebay, don't pick on them!~
posted on October 3, 2000 01:04:16 PM new
Paypal just froze my account because I was an "Unverified user". The reason I am not "verified" is because I do not anyone but ME getting into my bank account to withdraw money. I can't withdraw my money, I can't even quit Paypal!
posted on October 3, 2000 01:06:43 PM new
Hi hollywreatha,
I am not aware of any accounts being restricted (other than the spending limit being capped at 500.00 until you verify).
Verifying a bank account does not grant us access to withdraw funds from your bank account. All customer transactions have to be initiated by the customer. If you do not request a withdrawal, one would not happen.
posted on October 3, 2000 01:27:48 PM new
Ha! They must have changed their mind…I just logged into my account and everything was fine and back to normal. About the Verification, they already know I have a bank account, they've been depositing to my account when I withdraw from Paypal, and they have my bank account number, my name, address…all my info…looks like that would be enough. What more do they want? I'm stubborn and must have these things explained to me.
posted on October 3, 2000 05:37:23 PM new
Damon could you please list exactly what you want from the user to get verified and exactly what information you get from the bank that you cannot get from being able to deposit funds?
I talked to my bank manager and she couldn't imagine what more information you would need from the customer in order to withdraw funds over what it takes to deposit.
You don't actually withdraw funds in the verification process from what I understand (that's what your policy says - you don't withdraw unless given permission). If so, you should not need anything more than you already have from people who have given you deposit information.
posted on October 3, 2000 05:40:47 PM new
Hi kateartist,
All that is needed to verify the bank account is the routing transit number and bank account number. We will send two deposits to the account and you verify the amounts (that is how you become verified). No additional information is needed.
posted on October 3, 2000 06:35:46 PM new
I had to give Paypal my bank account number so they could transfer my money to my bank when I withdraw it. I've been doing that for months, but now they want me to verify it..by doing the 2 deposits. It says in the little box that we check to get "verified" "I understand that X.com will never make electronic transfers from my bank account without my explicit permission." So am I giving them permission to take money out of my bank account? I don't trust even people I actually know really well with the authority to take money out of my bank account! I do not even know these people at Paypal. Paypal changes their mind too often. First, they say, you'll get $5.00 for referring someone ( and I did receive money for referrals) then they changed their mind… you don't get $5.00 unless you're "verified". I have referred people that I can't get money for, because I'm not verified. I'm just afraid they may change their mind, again, and decide they will, indeed take money out of my bank account whenever they want to. I really don't care about referral money, or being entered in a contest to win money, I can do that just about anyplace on the internet, and I don't care about a spending limit because I don't use it. All I want is a safe place that people can pay me with Visa and MasterCard and not get my bank account cleaned out by some company who may or may not be honest….breathe breathe breathe….Thank you. I guess my best bet would be to just quit Paypal (if they don't freeze my account again) if I don't want to "verify". ..but it has really been so handy and FREE! I have another problem…..I'm ignoring someone on here and don't know how I did that…can someone tell me how to not ignore someone?
posted on October 3, 2000 06:42:59 PM new
HI hollywreatha,
Bank account verification is an identification measure only. We will not withdraw from your account without your permission (logging in and requesting it) and all accounts are insured up to 100,000 against unauthorized access.
Verifying the account is so we can verify the identity and thereby guarantee protection when making a transaction.No other payment service, to the best of my knowledge, extends this service to their users.
If you sent money for a product and it wasn't received you would be out the money in many other circumstances.
posted on October 3, 2000 07:07:33 PM newhollywreatha To unignore:
Go to a message that the ignored person listed. Next to their name will be the words:
"You are currently ignoring posts from XXXX (Name of ignored person). Click here to view them"
Click on the "Click here" and that will unignore them.
posted on October 3, 2000 11:32:01 PM new
Hello There. I have never posted before here, but this thread has really gotten my attention. I want to congratulate koto1 for getting his account unrestricted. I have the EXACT same problem. Except my account is still restricted. I live in Alaska, and when I came in from the bush, I was counting on recieving my $500.00 withdrawal to buy supplies for the winter. I suffered one of the biggest shocks of my life when my check "was not in the mail". My account was restricted. Due to "Possible credit card fraud".
I recieved the very same form letter that koto1 recieved from PayPal. I sent a appeal to [email protected]. I have to say I got a quick 24 hr FORM responce. Basically it said to send the appeal to [email protected]. So do not waste your time appealing to [email protected]. My account is still restricted, the temperature here is dropping to the mid 20's, and if I do not recieve my funds soon, my access to my supply point in the Alaskan Bush will be inaccessable by snow and an ice covered river. If you have checked the news reports here in Alaska, some bush Alaskans may have to shoot their sled dogs for lack of chum salmon to feed them. The chum salmon run was a real bust this summer. It is really bad for the bush dwellers on the Yukon river. If I do not recieve my expected funds, I hope drastic action such as shooting your sled dogs for lack of supplies such as dogfoodk does not have to happen to me. Or others! I have been waiting for over ONE MONTH with a restricted account. Like koto1, PayPal restricted the entire account. I have contacted paypaldamon, and much to my surprise, and happiness, he e-mailed me promptly. He sent my appeal to [email protected]. I still am waiting to hear when my account will be unrestricted. I gave them the buyers name, address, phone # etc, and have kept up a dialogue with him ( the buyer who used his credit card). He says his credit card issuer has not said anything has been amiss with his charge. I am certain the charge was completely legitimate. I am waiting to see whether PayPal can straighten this out, or if they truly are a unresponsive company.
I am writing this because I was shocked that my funds were restricted, and that a month could go by and the funds are showing in my account, but I cannot access it. It is a warning to others. It can happen TO YOU!
Anyone know how to get PayPal to unrestrict my funds so I can beat the fast approaching Alaskan winter? I am just very frustrated. That is an understatement.
posted on October 3, 2000 11:46:30 PM new
I'm glad to see that I'm not the only person still concerned about this giving Paypal permission to access my bank account!
I have no problem with the verification procedure; but I'm most dismayed to find, despite suggestions and inferences to the contrary, that verification is still bundled with the need to allow permission to access my bank account.
WHY OH WHY OH WHY is this supposed to be necessary????
I do NOT need to hear again that "Paypal will never withdraw without my explicit instructions." I'll NEVER, EVER, EVER, EVER, EVER, EVER give them such instructions! So why do they need the permission? And what in the world does it have to do with verifying my checking account?
C'mon folks...at least you've got the business/personal account business ironed out somewhat sensibly, (although the circuitous route you took to get there has succeeed in pi**ing a lot of folks off.) Why can't this stumbling block be addressed?
Curiously, the only responses I've received from Paypal on this question are some rather terse canned replies to the effect of "We have no intention of separating the verification and permision-to-withdraw."
--------------------
At least I won't be eating my sled dogs. Makes me wonder what those folks who gave up dogs in favor of gas powered sleds will eat.
edited for fun
[ edited by barkrock on Oct 3, 2000 11:49 PM ]
posted on October 4, 2000 01:37:01 AM new
Damon:
All that is needed to verify the bank account is the routing transit number and bank account number. We will send two deposits to the account and you verify the amounts (that is how you become verified). No additional information is needed.
Kate:
You already have the information to deposit money to my account - you just want to make two small deposits.
There is no reason to give any permission for you to withdraw money.
If I already have enough money in my account to pay you back - you don't need to withdraw it back out - heck just make a couple of random amount deposit transactions out of my current account. I can certainly give permission for that and it shouldn't be hard to automate that process.
So why does PayPal still insist on permission to withdraw from customer's bank accounts?
posted on October 4, 2000 06:48:28 AM new
"So why does PayPal still insist on permission to withdraw from customer's bank accounts?"
It's because they want us to fund our PayPal accounts with our bank accounts instead of credit cards in order to reduce the CC fees PayPal pays while still charging "business" and "premiere" account holders 1.9% plus a quarter. This was the first step.
posted on October 4, 2000 08:16:20 AM new
Now there's a good point! And it makes perfect sense. We've never had a good answer to the question about why the permission-to-withdraw has always been linked with the verify functions.
So now the mop flops the other way...Paypal isn't a disorganized group who couldn't forsee that the "float" would be inadequate to fund their enterprise. Rather, they've calculated all their moves right from the start, including hooking everyone with an "always free" slogan.
That is bait-and-switch, is it not?
Some choice. I can either assume Paypal is floundering about for a business plan; or that they've deliberately been less than honest.
posted on October 4, 2000 09:06:20 AM new
Ok Here is a dumb question. Where does it say that we have to give permission to Paypal to withdraw funds in order to be verified?
When I signed up with Paypal I had to give them my bank account so they could deposit funds.
I just went through the verification process. Gave them the same bank account and they deposited money into my account and I confirmed the transaction. I do not recall giving them permission to withdraw money. Did I miss something??
I am extremely upset about the freezing of total funds at their discretion. And Pay Pal Damon why do they not verify the credit account of the buyer when the dollars come in. My credit card company at my shop either accepts the card or rejects it if it is a fraudulant account??
posted on October 4, 2000 09:43:19 AM new
Okay, when you decided to verify, here is the portion of the terms that deal with the withdrawl. You can't have money withdrawn before you verify.
7. "Electronic Transfers. Upon your request, X.com will make electronic transfers via the Automated Clearing House (ACH) system to and from your bank account. You agree that such requests constitute authorization for such transfers. If you request an electronic transfer from your bank account, you grant X.com the right to validate the authenticity of your bank account by making two small deposits to your bank account at X.com's own expense. Your bank account and your PayPal account will be considered verified once you correctly enter the deposit amounts on the X.com website.
X.com will never make electronic transfers from your bank account without your explicit permission. Furthermore, X.com provides you unlimited protection against unauthorized withdrawals from your bank account"
So, by verifying, you can now withdraw from your account as well as deposit.
Here are the terms. There are some other really interesting items too.
posted on October 4, 2000 09:53:05 AM new
Talking about terms of service (TOS) of PayPal. I posted earlier about having a restricted account. For ONE MONTH. Surely the funds are either dispersed or not by now. But PayPal hasn't unrestricted it yet. I read their TOS and it says if you cancel your account, your funds will be immediately mailed. If I cancelled my account, and my funds have been there for 34 days and counting, will it be released? The TOS of PayPal does not mention they can hold back your funds when your account is cancelled. Any feedback out there?
posted on October 4, 2000 10:24:36 AM newkris99 Though it does say that if you close your account all funds will be mailed, I would not do that until this is resolved because keep in mind that they are not a bank and are not held to banking regs.
You may have even more of a problem if you are no longer a customer.
Have you tried verifying your account to see if that will "unstick" your money? PP indicated to another person that if they had been verified, the money would not have been held so long. Then, after receiving the funds you could close your account.
Additionally, if you would like their number, here it is...800-836-1859, Fax# 650-566-3646.
In the meantime, since you had to have a CC to open your account, you could think about getting a cash draw off of that card through your bank to buy your dog food knowing that you DO have the money once it is released.
posted on October 4, 2000 10:26:41 AM new
Hi kris99,
Could you please forward your account information to me at [email protected]. One month seems awfully long and I should be able to get this taken care of immediately.
Closing the account can't occur while a restriction is placed upon it.
posted on October 4, 2000 10:34:39 AM new
Hi vargas,
Verification is for identification purposes and does not give us permission to withdraw money unless the user specifically requests it. Every transaction that goes through our system has to be user requested. If they don't ask for it, it won't happen.
Paying by a bank account is an option for users (in addition to credit card funding.) It is an additional tool for users to make on-line payments with.
posted on October 4, 2000 10:38:22 AM new
HI kateartist,
(The only permission granted is when you request it. If you don't ask for it, it won't happen. You would have to log into the web site and request the transaction and we would not, any under circumstances, withdraw money from a user's bank account without their requesting it).
There is no reason to give any permission for you to withdraw money.
If I already have enough money in my account to pay you back - you don't need to withdraw it back out - heck just make a couple of random amount deposit transactions out of my current account. I can certainly give permission for that and it shouldn't be hard to automate that process.
So why does PayPal still insist on permission to withdraw from customer's bank accounts?
posted on October 4, 2000 10:48:47 AM new
I'm with you, mildreds
"And Pay Pal Damon why do they not verify the credit account of the buyer when the dollars come in. My credit card company at my shop either accepts the card or rejects it if it is a fraudulant account??"
This is how it can and should be done. So why aren't they? It is a very simple and fast procedure. Answer that, PayPalDamon!
In otherwords PayPal doesn't need the permission and doesn't think the customer will like why they want it.
That can be the only reason. This greatly disturbs me. At this point it looks like it's a good idea to start contacting the various consumer protection agencies, as well as my federal and state representatives.
OK, so I've already started.
Sorry Damon,
I can't say much for your part in this. I don't personally believe it's OK be a part of a company that is trying to take advantage of consumers.
posted on October 4, 2000 11:05:37 AM new
Hi Kateartist,
I don't see where it can be construed as taking advantage of customers. The TOU clearly state what happens with ACH withdrawals and I have stated what verification is for.
posted on October 4, 2000 12:00:22 PM new
My PayPal also got restricted 2 days ago. So far no response from [email protected]. This is the 2nd time PayPal has done this to me in 6 months. Last time I was restricted due to an internal error made by Paypal.
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