posted on November 26, 2000 12:38:44 PM new
Bigshack,
I am not sure what all the drama is all about? Are you a low feedback seller?
Why not offer a refund?
Crazy but true, I see people bidding like mad on zero feedback sellers for digital cameras.
I can not encourage people enough to avoid buying video equipment on eBay. Buy from your local dealer. A local dealer needs to have good word of mouth and that means that they take returns. Why not keep your money local?
If they don't carry it, or all you have is "Video SuperMall" then check out Mail Order. Most mail order houses charge a restocking fee, some don't. Ask about a return policy. They all should take returns, and you shouldn't be stuck using the warranty, esp if you are dissatisfied with the product.
Sorry bigshack, you are a little overwrought over this. A 600 FB buyer is no small change, this means that they do a lot of business on ebay.
Plus you haven't mentioned the fact that your item might be greymarket (not meant for US markets) and therefore ineligable for rebates.
There is so much of an opportunity to get ripped off by big mailorder houses, why risk it with an auction?
So, offer a return, or you should include in your auction the exact product numbers so people can check if it is the one available for rebate programs.
Finally...let's see you are going to sue a guy over a $100 difference...'kay...I think you have a smart attorney, he probably has a boat payment to make, at the very least with the profit he'll pull down over your wounded reputation.
Might be cheaper in the long run to do the right thing by the customer.
I have done a lot of legal video work as a freelancer, and they charge clients for e-v-e-r-y-t-h-i-n-g.
Capriole (ONLY capriole here)
This is not meant as an attack. I wouldn't buy a diamond ring on ebay either...but that's another thread.
posted on November 26, 2000 01:47:20 PM new
Capriole I think you have hit on some good points, also most items on eBay are refurbishied and are not eligible for rebates either. Which I am suprised that this buyer didn't know that.
Ain't Life Grand...
posted on November 27, 2000 01:14:25 AM new
Many manufacturers do rebates in specific areas or markets. The seller may not have been in a market that the manufacturer shipped rebateable items to. They do this to test consumer reaction to items in certain markets.
I purchased a lexmark printer from a Best Buy store and another from Onsale.com within a week of each other. I needed two but Best Buy only had 1 left. The Onsale.com printer was eligible for a $50 rebate, the Best Buy printer was not eventhough Best Buy said it was on the printer display. The printers were identical. When I contacted Lexmark they said that ONLY printers with a certain UPC code were eligible. I took my printer back to Best Buy and got another from Onsale.com
My Fuji camera from Onsale.com came with a rebate for a free USB reader. My neighbor got his Fuji from Sears the same week and his camera was not eligible for a free USB reader. We have the same camera.
I always ask about rebates before purchasing.
edited to add:
If he didn't mention a rebate in his ad and he sent the item the buyer bid on he should not offer a refund.
[ edited by grumpyebayer on Nov 27, 2000 01:18 AM ]
posted on November 27, 2000 09:23:39 AM new
Big Shack, I know how you feel. I received undeserved negative feedback and it devastated me for days. The suggestions people are giving sound good. Just don't let it discourage you. There are unfortunately those kind of people out there.
posted on November 27, 2000 09:30:34 AM new
Certainly I can sympathize with any seller or buyer who receives undeserved NEG FB. However, After reviewing bigshack FB, I was a little perplexed with this seller being this upset. Even if the most recent Neg is unjustly deserved, and the buyer did in fact try to extort $100.00 from seller in lieu of posting Neg FB on seller--what about the other two additional Neg FB's & one Neutral recently rec'd by this same seller?? Why no mention of them? Those posted Neg FB's also speak of Used Merchandise and items not being New. Would not these FB's bother the seller almost as much as the most recent one received speaking of PawnShop item?
Life is to short to worry about undeserved FB's--besides I see bidders everyday on ebay bidding on items where sellers have huge amounts of Negs & Neutral's. Guess there reputation does not keep them from still receiving bids. Even though I wholeheartedly agree that it can be extremely aggravating & upsetting to receive any amount of undeserved neg FB this should not be allowed occupy another moment of sellers valuable time. Because if if it does--then the buyer in essence is really getting the best of seller, and is that really worth it?
