posted on January 6, 2001 08:43:42 AM
If you want to give the buyer the option whether or not to insure, it might be wise to include the 40¢ for delivery confirmation in your postage charge. This is not for the buyer, it is for you. I require insurance, and I've yet to have someone balk. My TOS say that I charge actual postage + insurance, this is to protect me from "lost" or damaged packages.
posted on January 6, 2001 08:51:38 AM
Thought I was the only one with silly buyers! I nw send all packages with insurance (not optional). i've only had 2 claims this season. BUT, I have informed them that they have to wait 30 days for me to file, buyers did not like this! The one person emailed me saying please send me the money for the insurance claim or I will post a negative on you! Yeah, like I will send her the $30 then wait the 30 days for insurance. What do these people think we are stupid! I feel like she is threatening me! If i give her the money, no doubt she will give me a neg anyways, and file a chargeback! What am I to do in a case like this?
I have come to realize that buyers simply do NOT read auctions. I had TOS in my auctions explaining everything, yet buyers completely disregarded everything in my TOS all the time !!
I grew tired of this and simply did away with my TOS and dealt with everyone the same.
My sales have gone up and I have had to leave less negatives than usual. Apparently my new approach is working.
Just deal with these things as they come. Whether you have TOS in your auctions or not, you will still get the occasional idiot.
posted on January 6, 2001 02:08:34 PM
Thanks for your comments everyone.
Just so you know. I live in Canada and things work a bit differently at the post office.
#1. Your receipt just says small packet, surface, us.. no zip code or other identifying information.
#2 Insurance costs $1 and is only availalbe on packages which are larger in bulk or weight. To get insurance on smaller ones you either have to send it priorty (very expensive) or send it as a large parcel (also expensive). To give you an idea. Widget surface - $2.50
Widget Air -$4
Widget Surface as large parcel $13
and it goes up for there.
posted on January 6, 2001 02:32:02 PM
It shouldn't matter to the seller what the shipping cost is. The buyer is the one paying so why not offer the choice. I ordered a board game from Canada that I wanted so badly that I paid $14. for the game and about $22 to have it sent airmail.
IMO, an auction listing that specifically says that packages are not insured is a red flag to me.
I still don't understand the Post Office sending a buyer "a note" saying the package was lost.
posted on January 8, 2001 10:13:12 PM
I buy a snowbaby. Expecting a regular snowbaby since there is no mention of it being a minature..
I tell seller that I feel description is misleading.
Seller says
nothing misleading about it. He says I should of know by the stock number it was a minature. I asked him if everyone on ebay a collector ?
He still claims no wrong doing in omitting the size.
I ask if is shop is held up... will he fail to mention to the police the armed robber is only 3'6"? He finally agrees with me and issues a credit on my CC.
posted on January 8, 2001 10:40:38 PM
UPS does it, too
I ship a box of 200 beanies. Some idiot on my staff marks on the outside of the box 200 Faith Beanies.
The box does not arrive at its destination. I check the tracking. 2:05 package arrives 2:07 package is damaged 2:08 package is destroyed.
Now, how do you destroy 200 beanies? They are cute little stuffed animals filled with beans stuffed 69 style in the box. Drive into the box with a forklift - damage some, most survive. Accidentally run a knife thru the box, most survive. Drop something on it - it survives. Drop in the ocean? Well, OK maybe.
So I talk to UPS Management. Tell them they can find their merchandise thieves easy -see who signed off on my "dead" beanies 'cause you can't kill them.
Their reply? Your customer says they were delivered. Yeah, right. The replacement ones were. Lots lots $$ on that one. Worse yet, the merchandise thieves are still there.
This is nothing you don't already know I'm sure, but you concentrate your sales in what appears to be a difficult category, or a difficult line of merchandise. This type of item seems to draw NPB's like flies.
Over 8% of your "feedback left" has been negative FB for NPB's. Naturally, many of those will retaliate.
Plus, you seem to have had at least some problems getting the merchandise out to your customers. I don't know how much of that is the Canada Post Office of course.
Were I you I'd try working in some different merchandise. This will help, IMO.
