posted on February 10, 2001 11:35:11 PM new
waspstar...........did you count them ALL?
WOW. That's quite an accomplishment.
Have you called Guiness??
Oh, by the way.....you got a little brown spot on your nose there. I understand though. Gotta keep the customer satisfied even if it means sacrificing your principals and swallowing your pride (among other things).
I'm glad you think so highly of yourself and have no trouble telling us all just how GREAT you are. Truely a legend in your own mind.
MoMunyMoMunyMoMuny
If you aren't living on the edge..........You're taking up too much space.
There's more than one way to skin a cat...........Just no way that the cat's gonna like.
[ edited by horizonod on Feb 10, 2001 11:38 PM ]
[ edited by horizonod on Feb 10, 2001 11:54 PM ]
posted on February 11, 2001 12:41:05 AM new
Late, smlate, it is only 1:40. I still have lots of work to do, iron my cape, sharpen my teeth and there are villagers who need their blood drained.
Dear Mr. President,
The village called and they want their idiot back.
posted on February 11, 2001 01:47:30 AM new
You still iron your cape?? Get out of the dark ages. Haven't you heard of permanent press?? It saves me HOURS! BWAHahaha
Couldn't decide....
If you aren't living on the edge..........You're taking up too much space.
There's more than one way to skin a cat...........Just no way that the cat's gonna like.
posted on February 11, 2001 02:07:15 AM new
We had gotten the "snow white" virus right before Christamas and it wiped out all of my email files with our orders, paypals etc. Recovering was very time consuming because the hard drives was toast. I managed to intermitently get to our "me" page to update people until I got the new computer set up. Many long nights trying to keep people informed. Most of them were very understanding, a few weren't.
There was noplace else to make the point.
It was obvious they weren't reading the updates.
I contacted the people that left POS FB and explained to them what was going on and why the comments in their space didn't corrolate to their auction.
Desperation I guess.
Couldn't decide....
If you aren't living on the edge..........You're taking up too much space.
There's more than one way to skin a cat...........Just no way that the cat's gonna like.
[ edited by horizonod on Feb 11, 2001 02:13 AM ]
posted on February 11, 2001 02:10:42 AM new
Reading Cix's last post prompted me to check the feedback for myself and I can't believe it!
One neg FB reminded me of a thread from a while back re a poster here named peppermint and her dealings with horizonod. The situation was handled VERY badly. I didn't realise until now that this was the same seller!
A moderator can warn me if her/she likes but I honestly believe Ebay would be better off without sellers like Horizonod.
posted on February 11, 2001 08:27:42 AM new
i looked at your feedback and you have two problems that are not really solvable without big changes. You sell stuff that appeals to kids--paintball stuff, skates, snowboard stuff. This stuff attracts flakes like the plague, and you HAVE to know this! I sell books and low end vintage stuff and I have very nearly ZERO problems of the types that you mention here. My sales aren't huge by any means, but 99% of my buyers have good manners and communication skills. There HAS to be a connection between what we're selling to make the difference.
Second, since you chose to sell within a flake-ridden category, you HAVE to have a different mindset to make it work. Instead of dealing with adults you're dealing with children (or adult children) who have NO patience, NO ability to understand problems, and NO tolerance for delayed gratification. Thus, you have to have a large supply of patience and an ability to keep your head when those around you are losing theirs. I've seen it done. A person I know owns a skate shop and deals with immature juveniles all day long. He has problems just like yours. Difference is he's simply a endlessly tolerant person who grew up with 10 brothers and sisters and barely notices when people act up. If you're NOT that type of person (and I know I am not, and your responses to people who have left you feedback, and your constant use of the word "moron" indicate to me that you're not) then you should be selling something that doesn't attract the kind of people you can't stand. Because in the categories you're selling in now, you ALWAYS will. Teenagers and immature adults will never change. But you have a choice in what you sell. I sell something different and while i have problems/issues galore with Ebay's crap, I have almost NO problems with customers.
Try selling something more aligned with adults, and you won't have to grit your teeth anymore.
posted on February 11, 2001 08:28:55 AM new
I must say that after looking at you PROFILE and seeing how RUDE you were to even those that gave you POSITIVE feedback, Ebay is a better place without you as a seller. Get REAL....you have 20 Neutral and 19 NEGATIVE feedback for not providing the product. I SUGGEST A STRONG LOOK IN THE MIRROR and some serious reflections.
The world is not against you, you are against yourself. Your POMPUS attitude you reflect in this Post and your Feedback responses speaks volumes about you as a seller.
posted on February 11, 2001 08:34:18 AM new
Yes, we all remember the "peppermint" thread from awhile ago.
Horizonod, the way businesses STAY in business is to please the customer. No, we don't give stuff away, and we don't let them take advantage of us. But if a customer says, "This is not what I thought it was" or "These rollerblades are the wrong size" we do not argue with them... We refund their money. That's what all the GOOD businesses do. I just took some kid's shoes back to Kmart because they weren't fitting my daughter's feet right after a couple of days of wear. Kmart did not say, "Hey, you knew what size they were when you bought them. NO REFUNDS!" On the contrary... They wanted me to be return customer, so they gladly exchange the shoes for a larger size. End of story.
That's what GOOD businesses do. And that's how they STAY in business.
There are some eBay sellers, the overwhelming majority, who believe this. I do. And my customers gladly return to buy more things from me.
Out of those over 2000 transactions, not only have I never been neg'd or neutral'd, but I've also only had to give out a refund ONCE. And I did it gladly.
So, now that you've said goodbye to eBay, when are you going to say goodbye to AW?
"My possessions are causing me suspicion." - Neil Finn
posted on February 11, 2001 08:49:21 AM newYour critisizm is simply not fair nor is it based in truth.
I quoted your opening post, so is that a lie horizonod?
I see you like to attack those who disagree, but I still see nothing "positive" about your opening post.
Goodbye, ebay will be better off and so will the buyers.
Or is this one of those, "Oh I'm quitting ebay" and then a month later has a post about selling again?
Ain't Life Grand...
[ edited by twelvepole on Feb 11, 2001 09:00 AM ]
posted on February 11, 2001 09:13:02 AM new
Everyone,
The Community Guidelines require conduct to be guided at all times by basic etiquette. Please address the issue at hand not the subject.
horizonod,
Many of your comments have come very close to crossing the line. I suggest you acquaint yourself with the AW Community Guidelines, particularly concerning basic etiquette, before posting again. To continue in this manner could jeopardize your posting privileges.
posted on February 11, 2001 12:01:33 PM new
brig868
You might just have something there. I never really gave my particular customer base a hard look. I just thought there were way too many buyers on Ebay that didn't realize that if they don't send their address, I can't send their item.
It makes sense. Simply mistakes like including NO information with a money order that just has a name (no address, no email address, no item # etc) then sending 5 snotty Emails a day wondering where their item is and threatening fraud charges etc.
This kind of thing was constant. No wonder I had no patience with most customers and thought far too many were pure idiots.
I guess kids have more money now than I did. I guess I figured if you've got $100.00 to blow on wheels for your feet you must be a functioning human being. I never considered they were mostly just spoiled brats.
Thank you. I could go on for an hour about how 90% of the problems I've had selling could well corolate to WHAT I'm selling.
Is this what they call an epiphany.
Thanks 868. You're a gem.
*********************************
Politicians and diapers should be changed frequently and for the same reason.
*******************************
If at first you don't succeed, redefine success.
posted on February 11, 2001 12:22:02 PM new
Waspstar.
Just to give you a clue:
K-MART is what is known as a RETAIL STORE. Returns, shoplifting, overhead, 700 employees etc are FACTIRED INTO the price. They call that a RETAIL PRICE. If you pay RETAIL you deserve a return policy.
(sidebar: You took your daughter to K-mart and WALKED OUT with shoes that didn't fit her??!! Do you work at being clueless?)
Ebay, on the other hand, is an AUCTION. You might want to familiarize yourself with the difference before you start comparing to two to validate your point.(see ANY Dictionary)
THEY AREN'T THE SAME.
If people want to pay me $249.95 for a pair of $249.95 rollerblades, hell yes they can return them and shipping both ways would be free and I'd throw in a pair of socks and some foot powder.
These auction BUYERS , HOWEVER, want to buy these same blades for $59.51. For that price THEY BOUGHT IT!! Don't like it? Wrong size (advertised size was right)? Kid doesn't like the color? My suggestion is to put them up for auction.
I said it before. EBAY IS NOT K-MART. Expecting to be able to return items, especially without prior consent of the seller, is just expecting TOO MUCH.
*********************************
Politicians and diapers should be changed frequently and for the same reason.
*******************************
If at first you don't succeed, redefine success.
[ edited by horizonod on Feb 11, 2001 12:26 PM ]
posted on February 11, 2001 12:59:41 PM new
To keep selling I've had to go through an attitude change. When some buyer really bothers me, I just say ok I've got your money and I'm going to buy myself a real fancy meal with it.
If you consider Kmart, Walmart etc if they had to abide to a feedback rating system, how many thousands of negs would they have despite their return policy? I used to buy from big companies and it was common to receive my item after SIX months, and sometimes the order was incomplete, the packaging was lousy, shipping was high. Now I only buy on ebay from small time sellers.
\"They say the grass is greener on the other side. But have you flipped it over and looked?
\"
posted on February 11, 2001 01:14:15 PM new
hey horizonrod---
glad i could say something that made sense....you know, the one n' only time I ever sold anything kid or adult-kid oriented was when I was selling off my friend's collection of Hello Kitty items. The people who purchased them were unbelievable. A few examples: forgetting to send payment, forgetting to put a signature on a check, using no return address and no item number, just cash (!) in an envelope, sending me an email asking "where's my item?" AFTER they had already emailed me to say they received it and loved it, and on and on and on. Out of about 20 items I can honestly say I had trouble of one type or another with 75% of my buyers for these items. Compare that to my usual numbers and it's like night and day. Used books, sewing items, art supplies, and vintage widgets have all had a deadbeat rate of about 1 out of 100 for me. And in terms of being obnoxious I have only had about three people who were mildly annoying when selling my regular items. Only one person out of 500 transactions was truly a nightmare---and even that person was reasonable after she calmed down (christmas gift, mail delay, don't ask!! ) I just think that kids and kid-like adults have an entitlement thing due to mommies and daddies that often can't control their own spending habits, or shower their offspring with toys and electronics in order to "make up" for long hours away from home or custody/divorce shuffles, which produces kids and kid-adults who tend to cope with disappointment, or delays, by lashing out with negs and nasty emails or attempting unreasonable returns. Under those circumstances even the most superb seller will have more problems with them.
I just came back from a children's party this weekend where a 9 year old child (not the birthday girl) was so spoiled and fussy that I stared in amazement, while her parents ran back and forth frantically trying to please/distract her, saying "now, Princess" or "Princess, we've got presents for YOU at home" (when she insisted on opening the birthday child's gifts). The mom said to me in some embarassment "We only get to see her on the weekends because we're so busy with work, and it just doesn't seem right to punish her when we have so little time together."
Kids like that are probably the ones who grow up to be your customers.
posted on February 11, 2001 02:10:40 PM new
AAAAAAAAaaaaahhhhhhhhh. Finally a breath of frsh air and some sensible comments:^)
Thanks Quickdraw. Very good point.
My mon ordered my daughter an item 4 weeks before Christmas that she finally got in late January. It happens all the time with the BIG BOYS despite their overblown customer service depts. warehouses full of product etc. etc. Nobody threatens THEM with FRAUD.
Another GREAT point is the K-mart feedback thing. GREAT idea but Grafitti is illegal here. Wouldn't we all love to be able to
post our beefs in bright red on K-marts walls??
868. Imagine dealing with it for 2 years!! STUPIDSTUPIDSTUPIDSTUPID!!
Everything you said IN SPADES.
Late or no pay, intollerable impatience, no common sense (all I ask with payment is your name, address and item description or #)
It's not rocket science.
Here's another good one. Bidding, ordering or paying with a parents email or paypal then DEMANDING information under a different name via a different email address saying "WHERE IS MY STUFF!!" without even giving me a clue WHAT STUFF is being refered to.
Thank you. How could I have overlooked this. It's not ALL Ebay buyers that are morons.......just the ones I'm selling to!!
You are right though. When I sold to an adult the transaction generally went very smoothly.
*********************************
Politicians and diapers should be changed frequently and for the same reason.
*******************************
If at first you don't succeed, redefine success.
posted on February 11, 2001 02:14:49 PM new
Well 868 and Quickdraw.
Rethinking my customer base is a start.
NOW.........how do I get Ebay to shape up?? :^)
*********************************
Politicians and diapers should be changed frequently and for the same reason.
*******************************
If at first you don't succeed, redefine success.
posted on February 11, 2001 02:23:40 PM new
I try to be nice but sometimes can't help responding in kind.
I've mellowed some because cofrontation only esscalates things.
I have , on several occassions, just sent their $$ back and told them I feel it would be irresponsible of me to sell this item to them because I didn't feel they were mature enough to use it safely and legally.
Lead balloon but it makes me feel better.
*********************************
You want to talk about a fraudulent statement??
Take a look on the side of a box of PAMPERS where it says "Fits 12 to 18 pounds". NO WAY!!!!
[ edited by horizonod on Feb 11, 2001 02:28 PM ]
posted on February 11, 2001 02:25:12 PM new
HORIZONOD....You quit Ebay due to the fact you can not be PEOPLE orientated. STOP the crying and sell your stuff at a Fleemarket. I for one am very happy to see you go. Your attitude and complaining belongs with the politicians and the diaper you talk about. you EARNED evey one of those NEGATIVE AND NEUTRAL FEEDBACKS you have.
posted on February 11, 2001 03:11:27 PM new
Horizonod,
You are the world's foremost authority on what you know.
So of course it's pointless for anyone to argue with your viewpoint on the world.
However, I would make this point: You hate eBay. You loathe eBay. You no longer sell on eBay. So why the obsession with eBay? I mean, really... You are here on the "eBay Outlook" just carrying on about eBay. Seems like you've got eBay on the brain. It's all you can talk and write about. Do you dream about eBay too? I'm just wondering why eBay still fills your thoughts? If you hate it and want nothing more to do with it, then why are you spending so much time in an eBay message board talking about EBAY!?!?!
I know this question probably makes no sense to you. It's a free country, right? You can think about eBay until the men in white coats take you away, right?
Just seems to me that your life would be so much better if you stopped obsessing on something you hate. You might just feel better if you remove all references to eBay from your existence. That would include deleting the "eBay Outlook" forum from your bookmarks.
Just a thought.
"My possessions are causing me suspicion." - Neil Finn
posted on February 11, 2001 03:19:15 PM new
WASPSTAR ! !
You certainly hit the nail on the head... Horizonod needs to get a life.... Watch, he will be selling on Ebay under a new name and still complaining....
posted on February 11, 2001 04:12:37 PM new
After reading your responses here, as well as your feedback on eBay, I'm beginning to think that the "od" at the end of your name means something.
I've never had a problem on eBay when it comes to buying or selling (although I did have one problem with a dishonest seller on Yahoo!) and all my transactions have gone quickly and smoothly. I think it comes down to just having a thick skin. Selling isn't easy.
As for the "MoMuny" comment: we do sell on eBay to MAKE money, do we not? So I'd think that was the object..."MoMuny".
And your statement about "brown spots on your nose", etc. is off as well. One must be good at kissing butt when selling. If one is unable to make the buyer feel good about the purchase, one should not be selling. Rude and nasty comments are absolutely not the way to sell. Heck, most of your "inconsiderate" buyers were around Christmas time...when people are anxious to get their stuff prior to Christmas! That's pretty understandable to me.
Thanks for leaving eBay. I'm sure the other hardcore sellers will pick up your customer base in no time...and I'll bet those customers will be even more satisfied with their new sellers.
posted on February 11, 2001 04:37:30 PM new
There HAS to be a connection between what we're selling to make the difference.
BRIG868 I absolutely agree with you 100%.VERY VERY WELL SAID.
I get very few deadbeats or rude customers & I believe it does equate to what you are selling. And the market you are trying to reach..
My personal experience, 95% of my buyers have been very pleasant people. I guess you would call me very fortunate as I know there are a lot of nuts out there. You are right horizon--there are some real nasty buyers out there. Sorry that you had to go through those things...
Nevertheless, I still LOVE ebay despite all the increased prices due to inflation!! DOMINO EFFECT on everything i guess..
HORIZON--I symphatize with you & wish you all the best and I was able to bear with your soul cleansing post & confession here on AW.
I know that must have helped..Hope you feel better this week & if you decide to sell again on eBay or anywhere ..I pray you meet success & great customers & more prosperity for you in the next coming months ahead....
Don't let all those ebay bad experiences get you down!!!I know something will turn up better for you this week..
JUst a little encouragement..
EDITED so i can try out those cute smilies
[ edited by araindrop5 on Feb 11, 2001 04:39 PM ]
[ edited by araindrop5 on Feb 11, 2001 04:45 PM ]
posted on February 11, 2001 08:22:53 PM new
You're right raindrop. I think it is WHO I sell to that is a big part of the problem as 868 pointed out. I get along very well with upwards of 98% of my customers even though the bonehead quotient is much higher so I must have SOME skill at dealing with customers. Only the absolute worst, about 3% of those even leaving feedback, cause any ongoing grief.
I still feel that some of these posters here feel the need to spew their venom here because the don't have the cahones to give it to their all important customers.
They eat crap sandwiches served up by thier customers all day then come over here to belch.
Spineless sheep that don't seem to have a clue.
You notice 99.9 % of them are too spineless to even USE their Ebay IDs here. It's pretty easy to run others down and spout honey about yourselves when nobody can call you on it.
If you don't have the courage to post your Ebay ID so you can be held to the same scrutiny, anything you say should be suspect.
Ok fellas. Oxygen break is over. Get your lips back on those customers gutius maximi.
*********************************
You want to talk about a fraudulent statement??
Take a look on the side of a box of PAMPERS where it says "Fits 12 to 18 pounds". NO WAY!!!!
[ edited by horizonod on Feb 11, 2001 08:24 PM ]
posted on February 11, 2001 09:01:49 PM newhorizonod
Your comments are insulting to other Users participating in this discussion and violate the Community Guidelines. You have been nudged several times in the last few days and at least twice in this thread alone and yet continue to attack other Users.
I am issuing a formal warning and would strongly suggest you review the CGs before posting again.
The procedure for moderation discussion and appeal is outlined within the Auctionwatch Community Guidelines.
posted on February 11, 2001 09:54:54 PM new
Michelle.
I made no personal attacks that weren't answers to prior personal attacks on me.
I'll buy your warning when the other posters who ignore the subject at hand are also warned to STICK TO THE TOPIC and stop slinging mud.
(or do the moderators here have "pet posters"?)
I'm happy to answer valid questions or even intelligently debate but when people start with personal attacks I think I also have a right to respond in kind.
I won't if they don't. Fair is fair.
*********************************
You want to talk about a fraudulent statement??
Take a look on the side of a box of PAMPERS where it says "Fits 12 to 18 pounds". NO WAY!!!!
& if you decide to sell again on eBay or anywhere ..I pray you meet success & great customers & more prosperity for you in the next coming months ahead...