posted on March 29, 2001 03:56:20 PM
Hi outoftheblue,
The rates are competitive and there are numerous features that are offered in our service that you don't find with many (if any) payment services, such as charge back protection (provided the user follows specific guidelines).Other items include downloadable logs (for recordkeeping in one spot) and referral bonuses (the criteria is different than when we began, but many users do still complete all the steps to award it to the referring party)
In addition, users that are PayPal Preferred get the following benefits:
1. 1.5% cash back on all purchases made with the debit card (not atm withdrawals). This allows for immediate access to your money and you do not have to wait several days for it to clear into a bank or wait for a check withdrawal. If you use your PayPal money to buy items (supplies,postage,etc.)---you are effectively, more or less, cutting the rate from 2.2% to .7%.
2. Users can earn dividends in the Money Market account (current yield 4.2%).
I am trying to tie the whole picture together and I am not just offering one snippet of how the service works or other competitive rates. There is a fair amount in return for using the service that is not as transparent if you just look at the receiving numbers.
posted on March 29, 2001 04:09:49 PM
dottie> I am not sure if my memory serves me correctly, but I think I remember when I wanted paypal to automatically insert their logos into my auctions, weren't we asked them what our password and user names were on Ebay? somehow that rings a bell with me. I think changing the password might just be the way to go on this if no other answer is forthcoming from damon. Paypal Damon? How do you get the email addresses from our auctions to send EOA'S to our bidders??
posted on March 29, 2001 05:30:44 PM
Damon ...
Tell the marketeers who decided to start sending PayPal ads disguised as EOA letters WITHOUT THE CONSENT OF THE BUSINESS WHOSE TRANSACTION THEY ARE PIGGYBACKING ON, that they have managed to alienate a considerable number of their users. I am seriously considering letting my CC expire and closing the account.
It's damned ARROGANT of them to be making decisions that affect a seller's relationship with their customer! What part of ASK FIRST did they fail to learn in kindergarten?
posted on March 29, 2001 06:08:33 PM
Sorry Damon, but I do not want those extra 'things' that make your service supposedly so good. I simply receive payments and then send them to checking. That's all I want, nothing more.
So your rates basically suck big time in comparison to what I pay to billpoint (which includes automatically sending it to my checking account). You forget that there are plenty of people out there who do not want all the bells & whistles, they only want a service that does one thing and does it well.
I don't use automatic logo insertion (in fact I don't use a logo at all), so fortunately, I was spared the lastest fiasco. However, I am still seriously considering closing my account as things are just getting out of hand with the presumptions on Paypal's part.
posted on March 29, 2001 06:34:41 PM
furkidmom: Thanks for the suggestion... but that CAN'T be it... you see, the PayPal page that offers to Automatically Insert their Logo for sellers convenience states the following:
"AutoLink - Automatic Logo Insertion
PayPal's AutoLink feature for eBay sellers lets you automatically place a PayPal logo in all of your auction listings!
Instructions: Enter the information below and click Submit. PayPal will then display your listings and ask you to check which ones you wish the PayPal logo to appear in.
Select your auction site:
eBayYahoo! Auctions
User ID:
Password:
Your password will remain secure and PayPal will use it only to search for your
auction listings. "
Paypal "Searching for my Auction Listings" to add a logo for my convenience in offering their payment service as an option in hopes of increasing the chances of getting interested shoppers to become MY CUSTOMERS by placing a bid....
and
Paypal Trolling for my winning bidders eMail Address for the purpose of SPAMMING them with Paypal Logos, Advertisements for PAYPAL Payments as being my "Preferred" method of payment... all in MY NAME (and without my prior knowledge OR permission)... are two completely DIFFERENT things!
SOOoooo, Nope... it can't be that!
(It BETTER NOT be that!!) *sigh*
I'm really interested in what someone from PAYPAL has to say about this though!!
posted on March 29, 2001 06:37:01 PM
Hi crankyoldhag,
Thanks for your feedback.
I would like to clear up an item you mentioned. There are no fees for withdrawing to a bank account (there is an optional, automatic feature that is .6, but there is no charge for withdrawals if the user logs in and requests the transfer).
We have read several of your questions and complaints regarding Paypal's decision to automatically email end of auction notices to buyers. I wanted to take a minute to let you know that as a partner of AuctionWatch, PayPal already appears in your AuctionWatch Winning Bidder Notifications (WBNs) if you have selected them as an online payment provider. Our experience and the surveys we conduct consistently indicate that sellers and buyers appreciate the opportunity to transact using a variety of payment choices. For this reason, our WBNs cover a wide variety of payment options for sellers to offer their buyers, including money orders, checks, and of course online payments such as PayPal and BillPoint. Our WBN has been offered for several months as part of our Post Sale Management process that includes not only payments, but also shipping options, streamlined feedback posting, and the ability to print packing slips and mailing labels.
To avoid any confusion for your buyers that may result from receiving multiple sales notifications, you may want to consider only sending the AuctionWatch WBN that offers a variety of payment and shipping options. You can verify that your AuctionWatch WBN is turned on here https://secure.auctionwatch.com/my/acct/psm.html. You can adjust your PayPal settings by logging into Paypal, then entering this link https://secure.paypal.com/cgi-bin/webscr?cmd=_profile-autolink&wbn=1 . Should you have questions for PayPal, you may contact their customer service by e-mail [email protected] or phone (888) 221-1161.
If you are already using our WBNs, we appreciate the opportunity to make your lives a little easier. If you would like more information or would like to start using this service, please see the following link http://wsacp.auctionwatch.com/my/acp/pse_upsell.html.
Regards,
Chris Barker
VP - Customer Service
AuctionWatch
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
(In general, I don't resort to a cut-and-paste approach, but I do need to in this instance. I do thank you all for your comments and suggestions, as they allow us to become a stronger service, while also giving us the ability to tackle your issues quickly.)
The issue surrounding Winning Bidder Notification has generated a great deal of concern on the boards.
Some earlier threads (before Wednesday) mentioned PayPal's email announcing this feature. Apparently, due to a technical error, this announcement email did not reach the impacted user base as early as intended and this has led to a fair amount of surprise and some complaints.
Winning bidder notification is currently not live and there is a change being made to make sure the messaging is as strong as possible. Modifications are being made to make the feature opt-in (instead of the current opt-out) to make up for the deficiency in the messaging not received by our users.
PayPal is dedicated to making features that are useful to you, so that you can do your transactions as quickly and efficiently as possible, and we do apologize for any inconvenience that the release of this feature has had. We hope you find Winning Bidder Notification a useful addition to the suite of PayPal auction tools!
As it relates to how the service works, please read the following:
PayPal's free, new feature, Winning Bidder Notification, just like PayPal's other automated auction tools (in fact, like all third-party vendor auction tool services, including AuctionWatch, Andale, Honesty, etc.) require the willing participation of the auction seller to allow us to access their auctions and perform certain tasks on their behalf -- such as updating logos, providing automated payment requests, and now, alerting winning bidders that the seller prefers to be paid through PayPal.
While we suspect most sellers will appreciate this new time-saving tool that will help increase their sales conversions and increase the use of their preferred payment service -- the only service that provides sellers protection from costly chargebacks and 1.5% cash back on debit card use -- there is no requirement that sellers take advantage of it.
posted on March 29, 2001 09:05:11 PM
Well if you do not see me for 30 days or forever I probably got suspended for this.
So I think everyone agees PayPal made a mistake. Yup they got cut and bleed on this one. So who jumps in to suck up the blood by offering the same service for a fee? AW
posted on March 29, 2001 09:36:43 PM
Just found this in the PayPal forum here on AW http://www.auctionwatch.com/mesg/read.html?num=47&thread=711
From PayPalDamon:
"Hi,
This will be an opt-in feature and you will need to, if you decide not to use it, turn it off by going under the Profile on your account.
Basically, PayPal sellers can send an automatic email to their winning bidders advising them that they have the option of paying with PayPal."
This was posted on March 26th!! So what the hell happened to OPT IN?????
Better yet, it seems that at least one person has had PayPal sending thier spam to winning bidders from at least four days ago:
http://www.auctionwatch.com/mesg/read.html?num=47&thread=792
This just gets worse and worse. Between the fee increases and this nonsense, I have just about had it....gonna go check out Billpoint. Sigh.
I believe that the wording I should have used was auto opt-in and this was the advanced information I had on it.
If I neglected to mention it, I am sorry. Due to the sheer number of posts I read through and post daily, I can make mistakes that are not intentional in any way.
While it may not be readily apparent, many of the issues that come to the fore allow us to adjust quickly if there is an issue and it allows us to develop items on customer feedback. This is just one of several large forums that I post to and it is too help, not harm, the relationship we have with our users.
While not all users will be happy the service at all times, I am sure that many of the users out here will mention that I do get help for a great number of the users and offer information on how to utilize the service better, identify fraud, and how to avoid issues relative to charge backs and the like.
Someone correct me if I am wrong but I belive what you are doing is an opt-out.
The ON setting is default and if people don't want it they need to opt-out.
You missed the crankyoldhag's point. The auto-sweep feature on Billpoint is always on and I pay 0.5 percent for it bringing my total to 2.25% (not including the flat fee). PayPal's autosweep feature cost's 0.6% wich would bring the total to 2.8% (not including the flat fee).
Now if you figure in PayPals 2.2% + 0.6% (autosweep) fee for eChecks as compared to Billpoints 0% + 0.5% (autosweep), Billpoint becomes a lot more attractive.
PayPal has the added (nasty) feature of surprising its members with stuff like these auto-notices with no warning. This make Billpont look even better.......
It would be refreshing if, just for once, you would admit that PayPal might have screwed up and apologize to your customers.
We finally took all mention of PayPal out of our auctions because of all of the hassles. Not to mention you have to re-read the TOS every day or you might miss something.
[ edited by outoftheblue on Mar 29, 2001 11:28 PM ]
posted on March 29, 2001 11:35:03 PM
Damon,
Auto opt-in?? Uh...that's a new one on me. Ya know, if companies like PayPal and even good old AW would bother to run things past their customers first, they could avoid having to have you "adjust quickly if there is an issue". Quit making issues by doing things like this and we'll all be a lot happier.
How is PayPal going to make amends to the sellers who spent hours today trying to wipe the egg off thier faces explaining to their buyers just why more than one EOA notices went out?? My guess is that most anyone who had to do that is livid. As far as I know you didn't send any out to my buyers, but if I find out that you did - I will be WAY more irritated than I am now.
Damon, PLEASE tell your bosses that they should not be using our eBay passwords to do anything but what we gave them direct permission to do, and only that. I am positive that when I supplied my password for automatic logo insertion, that it did not say I was giving it for whatever all you wanted to use it for - it said that it was so you could search my auctions and insert logos -nothing else. And to do anything else with it is just plain dishonest. I don't care that I signed up for one service...if I want another of your services, I am smart enough to sign up for it. I simply cannot stress enough just how irate I am about this.
I cannot imagine even for a second that you did this as a convenience for us. It seems very clear that PayPal did this so that they could represent themselves as a buyer's "preferred" payment method - which in many cases is simply not true. Just because we ALLOW PayPal payments does not mean that we prefer them. And signing a seller's name??? Very low. Is there anything that PayPal won't do for a buck?
Thank you for your comments and I do appreciate them. I hope that the information I presented was relatively clear that the feature is currently off and that the modifications will make this a completely opt-in (user choice) feature.
The boards can get a little heated at times, but I am here to assist wherever possible and to voice your concerns.
As a result of these, and other, forums, we have been able to build very specific features based on user request, including:
1. Debit Cards
2. Money Market
3. Policy Updates Page when you log in (and the last modified date)
4. Credit card address release (so seller could know they were sending to the confirmed address).
5. Seller Protection (protection from charge backs)
6. Buyer Protection (protection from bad sellers)
7. Echeck
8. Downloadable logs (for easier recordkeeping).
9. PayPal auto-insertion of logos was actually a user request. They used to be manual and a user made a recommendation that it should be automatic. In order to do the feature, like most other companies providing logos or other, the user had to submit an eBay ID and password. The information is used for nothing else.
I do apologize for the way the messaging went, but scenarios like this do help us tighten things up a bit.
I did post, earlier in the thread, some ways for users to reduce their fees or have faster access to their money. I think, or hope, that information is helpful to all users. This kind of information can be ignored, even when there is no issue present, and I am trying to take great steps to educate the users out here, as well as listening to their concerns about product or policy.
My end of day reports are read by a huge portion of the company (including upper management.)
Your concerns/problems/suggestions (and more) are read daily by the people that design the product, develop the product, and engineer the product and we can generally react quickly if a problem or suggestion arises.
I thank all of the users for their patience and I, again, apologize for the inconvenience. (I did post some additional information on concerns relative to bounced checks and how there is a solution for that in the PayPal service.)
posted on March 30, 2001 07:23:53 AM
A couple of things:
1) The Auto-sweep fee with Paypal is .35%, not .6%, they lowered that a while back. PLUS, by taking the minute it takes to do it manually, it costs nothing.
2) I let my funds accumulate to certain levels to take advantage of the 4.2% interest rate through the money market fund. My regular savings account is getting 2% if I'm lucky.. and I imagine that'll be dropped with the recent cut in interest rates.
3) The debit card will provide me instant access to my funds through either ATM transactions or point-of-sale transactions that will get me 1.5% cash back on those transactions.
This brings my effective fee rate down to .7% plus 30 cents on items over $15 - with no deposit fees. THAT is the best deal I have seen, and that's why I am using this service.
4) I've gotten excellent response from customer service, timely answer to my email questions, not to mention a free T-shirt. *smile*
I wish more of those satisfied with Paypal's service would post on the boards so people can see that its not the oh so terrible thing that people make it out to be.
I have been praising PP from the beginning, but when I get customers complaining to ME about notices that I did NOT send, and they use it to pay the price sent to them in those notices, which by the way DID NOT include the shipping costs, and I have to have them go back and send ANOTHER payment for the shipping costs, in which I get charged ANOTHER 30 cents each from PP, well, I am sure you can see where it might upset some...
posted on March 30, 2001 08:14:37 AM
I don't argue against being upset with the confusion and trouble that the incident caused. I had auctions closed in the past 4 days prior to the process going live - for me, I have gotten NOTHING from any of my customers complaining that they had even gotten one of the emails... so I don't know what the deal is. I was "active" according to Paypal when I went in to turn them off yesterday morning.
I turned them back on last night with customized text, including a statement that I am testing this service, to please let me know if it works for them, etc. I've set up an HTML page with all my S/H info and included (I hope) a link to that page in my EOA notices through Paypal.
Will there be quirks and problems in the system? Yes. Will people be unhappy and mad? Yes. Will people leave paypal - possibly. But a lot of the people who wailed and complained when Ebay turned our SPAM back on a few months ago - they're still on Ebay for the most part...
I still feel that I am getting the best deal with Paypal - both fee-wise, convenience, and support. Are they going to have hiccups sometimes? Sure, and I accept that.. just like I have to accept Ebay's snafus like the relist credit problem, or the big system crash last weekend...
It happens. You get mad. You deal with it, and MOVE ON - and maybe things will go a little bit better in the future because of it.. *shrug*
Hopefully with tweaking this new system can be useful for me - especially when I'm starting auctions that close at midnight my time so those on the West Coast get a full nights viewing - I won't have to stay awake to send EOA's of my own now... IF i can get his to work the way I want... and unlike a certain other service I could name but won't - Paypal is not currently charging me additional fees to use it.
posted on March 30, 2001 08:43:45 AM
I've accepted PayPal on my auctions practically since I started selling last year. I've kept myself informed of all the PayPal "problems" primarily by reading these message boards and, for the present, do not intend to stop accepting PayPal.
However, I must strongly protest what PayPal has done now, even though I'm not one of the people who has been affected by this, since I never used any of their services that required giving them my auction passwords.
There is absolutely no excuse for sending out emails to buyers without the express permission of the sellers beforehand! None at all!
Sellers have a right to directly review the emails that go out to their buyers either before they go out, or through setting up the templates ahead of time and then authorizing them to be automatically sent!
I use a software-based PSM program, so I fully understand that by using it, I gave permission for my buyer's email addresses to be harvested, but in no way do the notices from me constitute SPAM, or advocate that I prefer a certain payment service to any other, when I happily accept any payment service I have listed in my notices equally.
paypaldamon,
You are always very polite and try to be helpful on these boards. However, listing all the "advantages" PayPal might have over the competition is really irrelevant to the current situation. How would you like it if your buyers got email that appeared to have been directly sent or authorized by you and which contained statements or "opinions" that do not really reflect what the seller may feel? I'm referring directly to the following statement:
Did you know that PayPal is the preferred online payment method of over 7 million people?
Well, I personally don't know that, nor do I really care. My buyers use Billpoint and PayPal equally, with a few Yahoo buyers using PayDirect.
I will continue to accept PayPal as long as my buyers seem to like it and I continue to have no problems with PayPal myself. But I would surely resent it if my buyers got a notice from me with the above statement without my prior permission. And requiring people to opt-out, to me, really does not constitute prior permission.
What's the matter? Isn't it good enough that we obviously advertise PayPal on our auctions? Why does PayPal have to try to squash the competition using such heavy-handed tactics?
http://bjgrolle.auctioninsights.com/
posted on March 30, 2001 09:05:33 AM
Here's a straight forward opinion from someone who has been in business for many years who usually stays out of these type of discussions.
The Paypal Winning Bidder Notification is a very nice feature that will save a great deal of time for users who CHOOSE to use the service.
It is my humble opinion that Paypal did a great disservice to its customers by taking it upon themselves to initiate the program without their customer's CONSENT. I liken this behavior to business interference, something that many of the new internet shining stars feel they have the God given right to do.
We teach our young children to treat their peers with respect and to ask permission before taking someone elses property or goods. It's a COMMON COURTESY for God's sake! Perhaps all these high flying internet executives should take it upon themselves to read Robert Fulghams "All I Ever Needed To Know I learned In Kintergarten". They would be either taught or reminded how to behave themselves during their everyday business activities. Who knows? They might even make better business decisions in the future as a result.
This is a wakeup call to all of you big internet companies to TAKE RESPONSIBILITY FOR YOUR ACTIONS! Otherwise, there will be Lawyers waiting in line to see to it that you do. Something all of you seem to fully understand...
posted on March 30, 2001 11:29:08 AM
Fortunately, I never handed paypal any of my information, so I haven't been hit with any of these problems. All my bidders have gotten emails from me and only me. I have been a paypal user since its inception, back when it was "free and always will be" and when they said "we make money off interest from the account balances" of its users. Remember those days?
Well, I hate to say it, but paypal, through their actions, have shown to me that they are a bunch of industry weasels. This gratuitous email campaign is just another example of that. Unconscionable! Do they have a bunch of teenagers in there making these decisions? This kind of activity seems so juvenile and insulting. And unthinking! Especially when there were decent alternatives...."auto opt-in?" What kind of terminology is that? You treat your users this way? The people you are building your empire on top of? Ugh!
Hey paypal, this is a vent! So deal with it. I suppose this is what you have regarded as "the heated discussion" that can be found on these boards.
Perfect story about paypal weaselness: Buyer accidentally shorts me fifty cents on payment, so he sends me the balance in another payment. I get charged thirty cents on fifty cents! And it was just coming off the buyer's balance! Not from a credit card. Just money sitting there making these guys their precious interest.
Maybe I have rambled on here, but this is a vent and I just wanted to let off some steam about the way your company represents itself.
posted on March 30, 2001 12:27:20 PM
Hi merlebuck,
No problem dealing with vents or issues. It is part of my job ( I state "heated" when dealing with issues that may be from the customer's end and then what policy is from my end).
I actually enjoy listening to the user issues out here and that is to make the service stronger and better. It is a way to bring the company to the customer and the customer to the company.
posted on March 30, 2001 12:28:15 PM
Well I took one more step. Step 1 was to remove from my listings the advertisement of the sign up bonus (which you now have to deposit $100.00 to get, I missed that one). Step 2 (or second time they pissed me off) I put in my WBN I do not like to take PayPal only do it for my customers. Step 3 now I have removed letting them add their logo to my auctions.
I could not find a place to delete my eBay & Yahoo account and Password but everything is now shut off. I figure it they harvest my bidders e-mail accounts again it is a crime (not that it wasn't the first time).
I must say they kind of got what they wanted. People the last couple of days have been paying in droves by PayPal just when I thought I had got this down to a manageable level.
If I was eBay/Billpoint I would be pissed cause it took business away from them. I would think Billpoint would have some clout with eBay to cause a stink about this.
You all should go to the PayPal forum here on aw to look at other peoples problems with this also. Because of the wording bidders were sending the wrong amount, the Seller got charged .30 for the first amount the .30 again cause the bidder then had to send shipping. Ouch. I have not seen a response from PayPal about this yet but I would want so money from them on this.
Finally I am an adult and I will give PayPal another chance. If they want to advertise in my auctions by inserting logos I will turn the feature back on as long as the pay me 5 cents per insert.
posted on March 30, 2001 12:45:20 PM
i don't have any auctions running right now, so i can't check this, but what i recall is going to paypal after launching my auctions, click on selling tab, click on 'add paypal logo to auctions,' click on 'automatic,' entering ebay id and password, and there i got the option of adding the logo to individual auctions, or letting paypal add their logo automatically to all my auctions - including auctions i hadn't yet launched. i always did it by current auctions only.
my assumption was, paypal used my ebay id and password right then - and only right then - to log into my ebay account and place the logos, and that this information was not stored by paypal. if i'd chosen the option [am i nuts? isn't there a second option for paypal to insert logo in future auctions?], of course the id and password would have to be stored. this is one of the reasons why i never chose it. it now looks like it *was* stored anyway.
posted on March 30, 2001 02:17:30 PM
Another good reason to never let a third party use your password. It is never worth the risks.
It is ammusing that PayPal has a prohibition of allowing others to use your password for THEIR system then sets up a service to do the same thing to eBay.
[ edited by gravid on Mar 30, 2001 02:20 PM ]
posted on March 30, 2001 04:27:07 PM
Jim, you are right on! Especially when you allude to the fact that we are "advertising" for them. They have gotten a lot of mileage out of this? And what have we gotten but more taken from our bottom line. I understand paypal wants to take the stance of a sort of "partnership", where they make money off us, while we make more money because of them. That would be nice if they treated us that way.
But how can I be sure they have any of my interests at heart when they are pulling shenanigans like they have. Creating hassles for sellers like they have in the last few days...making them weed through the extra work and expense. It just smacks of a business being run by people who aren't thinking straight, or even worse, by people who know exactly what they are doing.
posted on March 30, 2001 05:28:14 PM
An open letter to PayPal,
Subject: Please Stop the SPAM and Service Your Customers Better:
Will PayPal put in place a list of email addresses that refuse to accept payment via PayPal and no longer wish to receive solicitation email from your service?
This is a very easy thing to do. Those that are unfortunate enough to have to deal with the situation of an unwanted PayPal payment the first time will be able to stop it from happening again. Any respectable and responsible company would surely want to offer such a service to keep it's customers from wasting their time by sending payment to those that do not wish to receive them through PayPal and also stop the unsolicited SPAM.
This would still allow PayPal to solicit those that may be interested with one initial email, while at the same time protecting your customers and those that do not wish to use your service or receive unwanted email after unwanted email.
Our company sells about $400,000.00 through about 2500 auction transactions on eBay each month. We clearly post that we do not accept PayPal in our auction postings and provide clear instructions on the only payment methods acceptable in our end of auction notifications. Yet with the volume of business we do, it is inevitable that a few dozen people each month fail to read the instructions and send payment via PayPal, and thus more PayPal SPAM. Especially those anxious or excited people that send payment 2 seconds after auction closes, before we can even provide them appropriate payment instructions. You may want to blame your users for their mistake, but you have the opportunity, if you chose to take it, to stop them from making the mistake in the first place.
All PayPal has to do is set up a simple list of email addresses that do not accept Paypal as a payment method and no longer wish to receive PayPal SPAM. Then check it each time you process a payment, just as you check for registered or non-registered users. You can even put mine as the first one to block, "[email protected]". You could also add to your notifications sent out to non-users of pending payment that if they wish to not use your service and stop any future unwanted email from PayPal that they can register just their email address for the sole purpose of blocking any further mistaken payments and unwanted emails. Sort of like removing yourself from a SPAM list, but with the added benefit of saving your customers time. Simply let those of us that do not want to receive your email, even though it is initiated by your users, to block it and at the same time notify your customers that their payment will not be processed because the intended recipient does not accept PayPal. It is a Win-Win situation for everyone.
This is a simple way to provide a service to both your customers and those that do not wish to be. It would only take a few very simple lines of code to check the email address of the intended recipient against a list of people that do not accept PayPal and post a nicely worded "Payment Rejected" notice.
posted on March 30, 2001 06:09:08 PM
Phew! Here I was mulling over whether I should post to the board and ask if PayPal has straightened itself out - I've been of the board for a few months - and then I ran into this thread. So:
1-Paypal sent out WBNs using clients ids and passwords even tho they had not been given permission to do so. Harebrained.
2-Paypaldamon says NOT to change your password on eBay. Just uncheck the opt-in box in your profile. Um. I guess that means they promise not to do it again. For now.
3-Paypal called it an "opt-in" even tho it was an "opt-out" then changed to calling it "auto opt-in". Amazing.
4-Paypaldamon's responses to posters concerns seem to contain a lot of hype for Paypal. This isn't the old Paypaldamon we knew and loved.
5-I wonder if there are any grownups working at Paypal.
6-I am not going to bother asking the question I was going to ask in the first paragraph of this note.
[ edited by number47 on Mar 30, 2001 06:13 PM ]
I explained the error on our end and I did apologize for the exclusion of any information on my end.
This feature is not live and it was up for 8 hours. There was a customer messaging item that did not hit the base as intended (which is why some users got it and some did not).
The feature is going to be opt-in (not opt-out) and it should be live within several days (possibly tomorrow).
I include a fair amount of information in my posts and I also apologize when an issue caused on my end, or the companies, arises.
I also prefer not to respond to users in templated responses to address their concerns. This is only one of several forums that I assist users in and, at times, it can be difficult being as clear as one would like to be.
I can, again, apologize for the error on our part and hope that the it was not too much of an inconvenience for our users (when the intent was to provide a service that could be beneficial to them).
posted on March 30, 2001 06:48:18 PM
Merlbuck - for a moment, I couldn't decide if you're talking about Paypal OR Ebay - they've both had issues the past couple of weeks... *smirk*
point. The auto-sweep feature on Billpoint is always on and I pay 0.5 percent for it bringing my total to 2.25% (not including the flat fee). PayPal's autosweep feature cost's 0.6% wich would bring the total to 2.8% (not including the flat fee).