posted on April 28, 2001 07:28:59 PM
>>Delivery confirmation is not PROOF that your item has been received. I am currently going through a chargeback from a customer who purchased a sweater from me for $50.00. I have delivery confirmation. Buyer is adamant that item was not received, and has now filed for a chargeback through Paypal, and my Paypal account has been frozen.<<
This happened to a seller I know. Since Paypal's own TOU states that DC is proof, she argued and eventually won. I would suggest you post your story in the partner services paypal area below and email [email protected]. I really want to know what happened because when I posted the story I know, Damon kept insisting that it couldn't happen.
>>DC costs 40 cents, X 5,000 packages = $2,000. So you have paid the USPS $2,000 to protect against one package claim?<<
I always use DC. My buyers pay it. It is built-in to the shipping cost. 40 cents is a whole lot cheaper than insurance. It is a good defense against charge backs. It is trackable on line. And without it, there would have been a lot more package claims, or so I have heard from other sellers who didn't use it. I have had only one package ever disappear out of hundreds shipped and that one was insured and going to an APO address where DC was not available. It took the PO 5 months to finally admit that it was lost. With DC, it would have taken days.
