ExecutiveGirl
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posted on May 18, 2001 03:25:06 AM
mcjane: You are absolutely right! She could have easily re-sold this item, and at a profit, too. I would have even let her use MY pictures from the auction (my auctions have really good pictures). I don't know why this item didn't go for very much, who knows, ebay might have been down when it ended! In an email to me, she said she could not have resold it because of it's poor condition.
(Well duhh... putting her tiny little wrists through the button holes would ruin it! LOL)
Regarding Square Trade, I emailed them twice last night and still have not received a reponse. I don't know if my response went through on the form, because I kept getting the "this page cannot be displayed" error. I don't even know if I WANT to continue with Square Trade - it seems to be very time consuming and I'm not getting anywhere with them. And I don't know if she could NEG me if I won. To be honest, I really don't even care anymore. I just want to be rid of this woman.
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cin131
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posted on May 18, 2001 07:12:39 AM
I filed with square trade against a buyer who never sent the item. I dont' know what happens behind the scenes, but he never responded to their emails, and square trade told me there was nothing they could do since he never responded.
Like I said, I don't know if he gets a 'black mark' somewhere, but they basically told me I was SOL.
just a thought...
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ExecutiveGirl
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posted on May 18, 2001 10:27:50 AM
I just received an email from ST saying that my response DID go through yesterday. So we'll see what happens next.
Cin: Thanks for letting me know what happened in your case. Sorry to hear it didn't work out for you. I don't think I really understand this ST deal myself...
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SquareTradeMae
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posted on May 18, 2001 11:01:01 AM
ExecutiveGirl: I'm having the head of our customer service department contact you. I'm not sure why you were getting error messages, but everything looks OK with your case. We're only available during regular business hours, so I thank you for your patience between last night and this morning.
If you have any other concerns, just send me an email, and please let me know how your case turns out! I wish you the best!
-Mae 
[email protected]
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ExecutiveGirl
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posted on May 18, 2001 11:01:57 AM
This lady just responded again to SquareTrade saying if we don't resolve this through ST then she is going to file a fraud claim.
All this over a less than $20 transaction - INCLUDING shipping!
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SquareTradeMae
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posted on May 18, 2001 11:03:15 AM
cin131: I'm sorry the other party didn't respond to your case. SquareTrade exists to resolve disputes, and if the other party doesn't want to work things out and won't respond, there's nothing we can do. However, sellers who display the SquareTrade Seal on their auction listings have promised that they will respond to cases filed against them, as well as to many other selling standards.
For more info about what the SquareTrade Seal offers buyers, copy and paste this link:
https://www.squaretrade.com/sap/jsp/lnm/learn_seal.jsp?vhostid=tomcat3&stmp=squaretrade#trust
Happy Trading!
-Mae
[email protected]
[ edited by SquareTradeMae on May 18, 2001 11:03 AM ]
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SquareTradeMae
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posted on May 18, 2001 11:05:19 AM
mcjane: As SquareTrade and eBay are two separate companies, someone can still neg you even if you have resolved a case with SquareTrade. However its not likely, and the reason is this:
SquareTrade is not a service that dictates a resolution from above. In fact, SquareTrade lets both parties come together to resolve the dispute and decide for themselves what the final resolution should be.
As both parties participate in the decision, they are more likely to stick to the resolution because they chose the outcome themselves.
So while it is possible to get negged if you "win" a case, and while there will be always be exceptions, ideally you and the other party will have taken the time to a reach mutually agreeable solution and will be satisfied with the results.
I hope this helps!
-Mae
[email protected]
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ExecutiveGirl
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posted on May 18, 2001 11:17:53 AM
Hi Mae -
I just got in a little while ago and had 2 emails from SquareTrade.
The first email said my response went through fine.
The second email (from a different rep) said my response did NOT go through and to try again.
I went to the case and was able to bring up my file. It showed all of my buyer's comments, but not mine. Am I supposed to be able to see mine? I just responded on it again and I still can't see my response. Can only the other party see my response?
Thanks for your help in this!
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SquareTradeMae
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posted on May 18, 2001 11:58:31 AM
Hi ExecutiveGirl!
I checked and we do see a very well-detailed and well-written response from you. Can you see it now? I'm thinking that the first email that said we didn't see it may have crossed with your response, and I apologize for the confusion.
In any case everything on our end looks fine. Please contact me if you are still having problems. If you want/need personal assistance, email me with your phone number and I will call you.
Thanks!
-Mae
[email protected]
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zoomin
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posted on May 18, 2001 12:02:30 PM
EG:
I think it's time you let this nutcase know that you are in communication with ST
*as well as your legal counsel*
"Please be advised that any further electronic correspondence can and will be considered harassment."
sorry Girlfriend!
Thanks for sharing your experience with us all!
only ZOOMIN here 
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geppeta
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posted on May 18, 2001 07:24:20 PM
What is square trade? Are they part of ebay? If you are signed in ebay, shouldn't that get you into square trade? Otherwise, I wouldn't give my password to ANYONE!
Good luck... Keep us posted!
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geppeta
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posted on May 18, 2001 07:29:59 PM
Sorry about that last post. I was still on page 1 and thought I had reached the bottom of the thread. I've read through now... Nice to see Mae here. Thanks.
A.
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redskinfan
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posted on May 18, 2001 09:41:45 PM
EG,
it looks like it was a seam stripper. Either that or she put bleach on the fabric. If the rest of the fabric is now "rotting" she probably stuck it in bleach to further mess it up. Putting material in bleach for a prolonged time gives it a very frayed look and the material falls apart.
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MrsSantaClaus
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posted on May 18, 2001 10:24:57 PM
There is no way the shirt could have gotten damaged like that in transit - unless, of course, you packaged a complimentary hamster in that Priority Mail box!
I would NOT refund her money - she sounds like a scam artist to me. Brace yourself for a neg - then answer calmly. AND return that neg!
In the meantime, forward everything to Safeharbor.
Good luck with the witch!
BECKY
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ExecutiveGirl
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posted on May 21, 2001 10:37:51 AM
Just an update, since I responded to this woman's complaint through SquareTrade on Friday, she has not responded to me via email or through squaretrade.
In my ST response I stated I was forwarding all evidence of her damaging the merchandise in order to receive a refund to safeharbor. Which I DID do also.
Safeharbor responded and told me how I could file fraud charges against her (not through ebay but through different venues). They also stated: you may also want to consider contacting authorities in your area and where the buyer resides. If you choose this option, we will gladly help Law Enforcement with any inquiries they may have.
Since I have responded to my ST complaint, she has not yet responded, and I'm wondering if she knows that I'm on to her little "game" and maybe she will now drop it? We will see!
mrssantaclaus: LOL at your hamster comment! Nope, there was nothing in the Priority box except for the invoice!
redskinfan: Looks like a seam ripper to me too... 
zoomin: If she emails me again I will tell her further emails will be considered harassment - (thanks for the advice!) It's time I tell her enough is enough!
STMae: Thanks for all your help. My first response did not go through, I cannot see it when I log in, but my 2nd one did go through and that's the one that really matters. (It is much more detailed). What happens from here? Do we just keep on responding to each other? Does someone go over the case and give their opinions on this? Just don't know what to do from here..
Thanks again everyone!
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ExecutiveGirl
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posted on May 21, 2001 11:23:44 AM
Oy... I spoke to soon!
I just received email from ebay stating she requested my personal information.
I have caller ID - if I see her name/number should I answer? Or ignore it?
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debbielennon
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posted on May 21, 2001 12:26:24 PM
That is exactly why I use a voicemail number for my eBay contact info! (As long as it is a valid number that can take messages, it is eBay-legal.)
I would let your machine pick up & save the recording in case she says anything threatening...
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Valleygirl
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posted on May 21, 2001 12:32:10 PM
Pulling someone's info can be used as a intimidation technique. I once had a seller send me a ceramic item that had over 10 chips on it. None of which were disclosed, and conveniently photo'd in such a way that the chips did not show up in the auction.
Anyway, while I was calmly filing ALL my complaints, the seller requested my contact info at least 5 times, yet never once contacted me. I'm certain it was to intimidate me to stop filing complaints.
However, if she calls you, why not talk. It's pretty hard to be as snotty and ugly on the phone as it is in email.
Just politly let her know that your photo is the proper representation of the item at the time of shipment. No matter what she says, just keep repeating that. Don't get into an argument.
In your reply to square trade, did you accuse her of damaging the item?
Not my name on ebay.
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geppeta
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posted on May 21, 2001 12:43:21 PM
Personally, I'd go with the voice mail/ answering machine option. While this very well may be only an intimidation tactic, If she does want to speak, I can't see subjecting yourself to: 1) any possible rudeness at all 2) any possibility of her being able to misconstrue the conversation and indicate to anyone (i.e., ST or Law Enforcement or ebay...) anything less than what really happened.
You already know you are dealing w/ a situation with a person that is not to honest and possibly not very stable. Why subject yourself to anymore? Further, let her call and leave messages. If they are reasonable, you can respond via email! IN WRITING! No room for lies as you'll have complete documentation of anything you say. If they are not reasonable, well, you'll have them on tape AND, more documentation for YOUR case.
Good luck w/ this unbelievable story.
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zoomin
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posted on May 21, 2001 01:11:42 PM
I can't say I agree to letting the machine pick it up or talking to her.
Personally, I would put a call block on your phone for her number (you got her info when she pulled yours, right?).
She's a waste of time and a harassing thief ~ I see absolutely no reason or benefit to you from further communication with her. You responded to ST and reported her to SafeHarbor. Let the chips fall where they may (hopefully on her head with hamster droppings  ).
You don't need to hear her crap ~ it will only pizz you off.
You need to save some energy for your next nutcase 
Sorry, I'm incredibly intolerant & cranky when I have a migraine! Six days already! 
Please forgive me if I chose harsh or unprofessional wording!
only ZOOMIN here
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RainyBear
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posted on May 21, 2001 01:15:41 PM
Maybe it would help to talk to her if she calls? If she's being *this* persistent perhaps she genuinely believes her side of the story and something truly strange has happened. Maybe voice-to-voice contact would defuse things a little.
And if she starts getting nasty or belligerent, hang up.
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ExecutiveGirl
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posted on May 21, 2001 01:32:50 PM
Thanks for the responses!
Letting her leave a message is no longer an option since I recently got rid of the answering machine and got caller ID in place of it.
If she calls (and doesn't have a private number), my caller ID will show her name & phone number.
I don't particularly want to "get into it" with her on the phone, just as much as I don't want to "get into it" any further via emails.
I don't know how to do a "call block" - and even if I DID do that and she called, couldn't she report me to ebay because she couldn't get through? My luck ebay would suspend me for not having a valid phone # registered with them.
Zoomin - You STILL have that migraine?  Sorry to hear you're not feeling well... (although even with a migraine your posts are still very helpful and can also manage to crack me up! )
This lady requested my personal info a while ago and still no phone call... so maybe it WAS just a scare tactic.
I think if she planned on calling it would be today... so we'll see what she does next.
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gs4
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posted on May 21, 2001 01:38:45 PM
From the looks of things I would say this is from the inside of the garment. Your picture of the button hole is tiny, yet the picture of the 'damage' is blown up a hundred fold.
It may not even be as bad as it looks. But by avoiding her call, it may look like you are hiding something. Best to talk to her and get this over with one way or another.
Now here is a twist, what if she is right?
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noshill
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posted on May 21, 2001 01:40:11 PM
Phone conversations leave no hard copy to support what was said. I would only correspond through email as that leaves a paper trail.
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toke
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posted on May 21, 2001 01:52:55 PM
Doesn't this Square Trade thing cost money? Seems to me I read it costs something like $15. If it does, who pays it?
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ExecutiveGirl
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posted on May 21, 2001 01:58:44 PM
I believe it costs $15 to get a neg removed through Square Trade. I think to just go back & forth stating your stories like this it is free.
[ edited by ExecutiveGirl on May 21, 2001 02:05 PM ]
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toke
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posted on May 21, 2001 02:09:46 PM
Oh yeah...that was it. I remember being amazed some company could come in and do what eBay said was impossible. Impossible unless you PAY, I guess...
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zoomin
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posted on May 21, 2001 02:50:06 PM
Hi EG:
Yup ~ still got the brain pain! Thanks for your well wishes
The call block is through the phone company and it's FREE (hard to believe!).
I had to do it (long story), it's a lot of numbers but actually very easy. The call from the specific blocked number will get a message stating "The number you have reached is not accepting calls from your number". Won't be a problem with eBay.
Also free, BTW, you can block calls from all unidentified callers (people who use *67 to block their number from caller ID or who have private numbers). In that case, the message is close to "this number does not accept calls from unidentified callers. If you have blocked your number, please unblock and try your call again". No more "unknown" on the caller ID, but you will still get "out of area" calls ~ why, I dunno.
The "how-to's" should be in your local phone book!
It significantly cut down on telemarketing calls for me.
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MrsSantaClaus
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posted on May 21, 2001 03:02:14 PM
Hello ...
I hope it is getting better for you. I must say that I would definately not take a phone call. eMails are paper trails - let her hang herself. Be careful what you type, too. You do not want it used against you. Keep it professional and honest.
Good luck!
BECKY
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Valleygirl
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posted on May 21, 2001 07:23:21 PM
Zoomin: Does Imitrex work for you?
Not my name on ebay.
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