Dragonmom
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posted on January 21, 2003 11:15:50 AM new
I had a buyer email me to ask if I could lower the shipping costs. I said "sure, if you will state in an email that you will not hold me responsible if it gets lost" Which she did, and I sent it out book rate. It did arrive, and she gushed about my spirit and honesty in the feedback...
But if it had gotten lost, I'm sure she would have complalined bitterly. Even though I had the email from her. Or, maybe not, who can say?
[ edited by Dragonmom on Jan 21, 2003 09:03 PM ]
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fluffythewondercat
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posted on January 21, 2003 11:20:43 AM new
I do not even entertain the idea of debating or negotiating our shipping fees.
<clap><clap><clap>Woo-hoo! You GO, computerboy!
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fluffythewondercat
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posted on January 21, 2003 11:23:14 AM new
You guessed it, about a week later he emailed and wanted to know where his package was.
And his next move will be to demand a refund because the package is obviously lost in the mail.
Welcome to my nightmare. 
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TomServo92
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posted on January 21, 2003 12:01:45 PM new
One point that hasn't been brought up so far is that online retailers like Amazon, Dell, et al can problably negotiate lower shipping rates due to their size and volume. I've heard some people state that these companies have higher overhead but they also get cheaper rates than we do.
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computerboy
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posted on January 21, 2003 12:13:19 PM new
You can also negotiate lower shipping rates with your carriers. All you need is a bit of volume to do so.
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shop4shoes
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posted on January 21, 2003 12:26:26 PM new
WELL I STILL DON'T EQUATE AN EBAY SELLER AS A RETAILER
My cat does not equate 2+2 as being four. That doesn't make it any less so.
You guys are a jinx. I got my first shipping complaint in, I don't remember how long at 12:47 pm EST today. Now my streak is broken.
I do not even entertain the idea of debating or negotiating our shipping fees
YEP!
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sanmar
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posted on January 21, 2003 12:26:37 PM new
I have never had a complaint about shipping costs. I rarely publish the cost of shipping. I state in my TOS that shipping charges will be determined by weight & Zip Code. As soon as the auction is over & I have the Zip code, I email the shipping charges & the cost with & with out insurance. Never have complaints.
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kiara
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posted on January 21, 2003 01:53:51 PM new
I haven't had too many complaints about shipping costs and I always state them up front in my auctions.
Usually the most complaints are from the people who buy the cheapest stuff and they also expect the best quality of service.
In real life retail you will find the same thing, the cheapest customers are usually the most bothersome and expect the best customer service.
Twelvepole states: I HAVE BUYING ON EBAY SINCE 1996 AND SELLING ONLY SINCE 2000 (STRICTLY HOBBY)
Hobby sellers usually view these things differently than people who seriously consider it their business. Besides, wasn't it part way through 2001 that he stated that he only just started selling? 
He also states: QUIT COMING HERE PISSING AND MOANING ABOUT EVERY LITTLE THING THAT HAPPENS TO YOU ON EBAY...
Twelvepole, try selling steady day and night week after week and I bet you'd be here pissing and moaning right along with the rest of us.
[ edited by kiara on Jan 21, 2003 01:54 PM ]
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neonmania
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posted on January 21, 2003 04:00:51 PM new
Bow - I have one of those myself. Bought an 8x10 publicity photo to be shipped to the Netherlands and complained bout the price. I sarcastically answered that he could send a lesser amount if he wanted me to fold the photo in half and ship it in a 6x9 envelope.
Damn if he didn't send the shipping rate to have it folded in half and shipped surface. :::shakes head:::
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Twelvepole
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posted on January 21, 2003 04:43:06 PM new
Twelvepole, try selling steady day and night week after week and I bet you'd be here pissing and moaning right along with the rest of us.
DOUBTFUL, BUT NICE TRY.
Besides, wasn't it part way through 2001 that he stated that he only just started selling?
I KNOW YOU A IGNORANT IN LOTS OF AREAS KIARA, BUT EVER HEAR OF YAHOO?
AIN'T LIFE GRAND... 
[ edited by Twelvepole on Jan 21, 2003 04:55 PM ]
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tomservo92
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posted on January 21, 2003 04:56:53 PM new
Twelvepole,
Why is it doubtful? You're in here pissing and moaning about sellers pissing and moaning so why wouldn't you do it if you were selling full time?
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Twelvepole
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posted on January 21, 2003 05:01:03 PM new
NOPE, BE TOO BUSY MAKING MONEY
AIN'T LIFE GRAND...
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kiara
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posted on January 21, 2003 05:18:30 PM new
I KNOW YOU A IGNORANT IN LOTS OF AREAS KIARA, BUT EVER HEAR OF YAHOO?
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wgm
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posted on January 21, 2003 06:47:41 PM new
go get 'em, kiara
"Be kind. Remember everyone you meet is fighting a hard battle." - Harry Thompson
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fetish128
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posted on January 21, 2003 07:14:05 PM new
WWWWWWWWaaaaaaaaaaRRRRRppppppppppp!!!!!! SSSSSSSSSSSSSnnnnnnnnAAAAAaaaaaaaaPPPPpppp!
Whhhhhhiiiiiiip It,,,,,,Whip it GOOD!
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ahc3
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posted on January 21, 2003 07:46:12 PM new
I get these from time to time, but not too often. My favorite is when they ask for lower shipping on half. I have a canned response that I have no control over the shipping prices that half charges. Ebay is not too bad because I state them upfront when I can. I've had a couple of complaints, usually when I say exact priority mail shipping which I do on some items, and it matters which coast you are on. I've never had a serious problem with it though, and no negatives from that.
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