posted on February 14, 2004 12:52:08 PM new
In the email you received, did they supply the phone number to you, or did you get it from Paypal's website?
I wouldn't imagine Paypal asking for this info, and wonder if you were almost scammed. If they ask for utility bills, it sounds more like identity theft.
Are you aware of the scam artist emails supposedly from Paypal floating around? There are tons of them, and you should only ignore them.
posted on February 14, 2004 01:35:34 PM new
This is from Paypal's homepage.
When we cannot verify the infromation you provide online, we may ask for additional information such as a faxed copy of your driver's license or utility bill
Paypal does not claim to be the merchant account holder.I think this is why they do not have a problem with visa or m.c. not to mention they hump a lot of money to visa and m.c.
If you register for a Premier orBusiness account and intend to accept credit card payments, you will be receivingservices provided by Wells Fargo Bank, N.A. and Wells Fargo Merchant Services, LLC
[i]2.2 PayPal is only a Payment Service Provider. PayPal acts as a payment service provider by creating, hosting, maintaining and providing our Service to you via the Internet. We do not have any control over the products or services that are paid for with our Service. [i]
Anything else it's best to talk to damon the P.P. frontman at the ebay boards.
posted on February 14, 2004 03:54:53 PM newIf you register for a Premier or Business account and intend to accept credit card payments, you will be receiving services provided by Wells Fargo Bank, N.A. and Wells Fargo Merchant Services, LLC
On Monday I will call Wells Fargo and see what they have to say about that.
Wells Fargo has NEVER appeared on anything I have gotten. Paypal is the entity with the merchant account. Wells Fargo is their processor.
.2 PayPal is only a Payment Service Provider. PayPal acts as a payment service provider by creating, hosting, maintaining and providing our Service to you via the Internet. We do not have any control over the products or services that are paid for with our Service
Once again...Paypal has the merchant account. If they were not responsible in some way, they would not freeze accounts or need additional verification. They would just refer the card companies to that statement when a user initiates a chargeback or send them to Wells Fargo. They are the merchant and they are responsible under MC and Visa rules.
added:
I know that there are some lawsuits against Paypal working their way through the courts. Has anyone heard that Wells Fargo was named in any of them?
[ edited by unclesmonkey on Feb 14, 2004 04:00 PM ]
posted on February 14, 2004 04:19:56 PM new
unclesmonkey,
you may find more info on paypal lawsuits from other websites such as paypalsuck.com or ebay/paypal site.
some of the complaints on paypalsuck.com such as shipping a plasma tv set thru post office with just dc (sales price 1500 dollars) make you wonder??
i am not even sure you can ship a plasma tv set thru the post office and where do you slap the dc??
-sig file -------the lobster in the boiling pot of water who tries to prevent the others from climbing out.
posted on February 14, 2004 04:33:05 PM new
when paypal said-
2 PayPal is only a Payment Service Provider. PayPal acts as a payment service provider by creating, hosting, maintaining and providing our Service to you via the Internet. We do not have any control over the products or services that are paid for with our Service
///////////////
they are referring to the ebay/non ebay buy sell transaction of goods and services,not the paypal service.
unclesmoneky is right,paypal has a mechant account with wells fargo,as far as wells fargo goes,it knows nothing about us.
unclesmonkey,
you said paypal restricted your account,is there money in the account??
-sig file -------the lobster in the boiling pot of water who tries to prevent the others from climbing out.
posted on February 14, 2004 05:54:38 PM new
Lawsuits? Im sure they have their fair share of them. So far it seems that they manage to keep their heads above water.
Read their user terms on their home page as it will give you some insight .
Its a long read. I can only tell you what is on their terms. Make sure you have plenty of coffee handy as it can put you to sleep.
If visa or m.c. wish to file a dispute with p.p. thats up to them.
Add on
I just do not see anything where they say that they are the merchant account. imho
posted on February 15, 2004 05:47:05 PM new
Good link.Too bad paypal is not a "bank". Still like to know what the deal between P.P. and visa and M.C. is.
I dont think they are are going to tell us.
As a private company they do get away with a lot that another company would never be able to pull off.
I still think that where they slide by is under their heading " PayPal is only a Payment Service Provider".
Would be good to see what paypal damon has to say about it.
posted on February 15, 2004 06:03:35 PM new
now what is the difference if my company decides to accept credit card for you folks ?
can i do that??
i have a merchant account too.
-sig file -------the lobster in the boiling pot of water who tries to prevent the others from climbing out.
posted on February 17, 2004 07:31:37 PM newStill like to know what the deal between P.P. and visa and M.C. is. I dont think they are are going to tell us.
Per my conversation today with a Mastercard rep.
Paypal is the merchant. According to Mastercard and Visa ALL merchants have to follow the same rules. They don't know if the rules are being violated unless people complain.
As a private company they do get away with a lot that another company would never be able to pull off.
Most people on these boards own private companies. They can't get away with the stuff paypal pulls. Why? People complain to the card companies. Most people just accept what paypal says as the gospel and don't research or look to see what their options are.
I called Wells Fargo today (As did some others. The lady on the phone said they had gotten a few calls about paypal.)
Wells Fargo is Paypal's processor. Period. They do not have any access to business or premiere accounts information.
I pointed out that the Paypal website says that permiere and business accounts get service from a Wells Fargo. She put me hold. Came back and said that she did not know why it said that since it isn't true.
I told her that it is very misleading. Wells Fargo is a reputable company that has been in business for years. That statement implies that Wells Fargo is someone the merchants can turn to if there is a problem. I said that people may not have signed up for the accounts if they only knew they were dealing with paypal.
She was very nice. Seemed concerned and took notes. She was very surprised to learn that Paypal would not tell me why my account was frozen. She also wondered why paypal needed all of the information they requested since they don't offer "true merchant accounts". She did say that if I complained to Mastercard or Visa about paypal, that the complaint "would most likely" come to Wells Fargo since they were the processor.
The number I called was 1-866-380-9828. I think I may have been transfered once.
posted on February 17, 2004 07:51:11 PM new
"Good link.Too bad paypal is not a "bank". Still like to know what the deal between P.P. and visa and M.C. is."
If Paypal were a bank, F.D.I.C. would have shut them down long ago.
The light at the end of the tunnel will turn out to be an oncoming train.
posted on February 17, 2004 08:13:41 PM newIf Paypal were a bank, F.D.I.C. would have shut them down long ago.
Thats the truth sparkz. Thats why they fight to make sure that they never have to come under "banking laws."
unclesmonkey
Thanks for the update. As I said before no where on P.P. home page does it state that they are the merchant account holder.
As far as people complaining about them, they have and lost.
As much as I like some of their services I make sure I cover my butt.
If you want some fun reading go over to the Ebay boards under payment services[paypal]
The blood bath goes on daily between pro and con. Thats where the P.P. rep hangs out as he will not come here anymore.
posted on February 18, 2004 05:57:42 AM new
this is interesting-premier and business accounts get serviced by wells fargo!!
the rate these accounts are paying 2.2-2.9 % and 30 cents transaction are like the rate merchant get from their merchant account provider.
but these accounts never sign any paper and ever have direct contact with wells fargo.
and like you point out,well fargo does not have any data on these accounts.
now it just dawn on me,when it comes to personal account,e check and paypal fund,paypal must be doing all the transactions itself without going thru wells fargo,that could explain why personal account service is free as paypal is not paying wells fargo.
and e check is just a matter of ACH and there is no transaction fee per e check
-sig file -------the lobster in the boiling pot of water who tries to prevent the others from climbing out.
