posted on October 28, 2004 06:27:03 PM
Hi jackswebb,
Yes, if you click that link, you can discontinue your Image Hosting plan. That means you won't have a monthly minimum to pay any more. You can also sign up again any time using the same page.
posted on October 28, 2004 06:39:54 PM
Since this seems to be the only place to work this out, nothing else seems to work, as I've done everything I know to do, please cancel my complete account, image hosting, service plan, abuse fees plan, the whole works. I'm out of here (I hope).
I'm sorry you're upset. I was trying to explain why you were billed and why your last bill was higher than usual. The last recorded transaction in your account was 9/10 when an auction closed. Thus, you still had live images in your account at the time new Image Hosting prices went into effect and that's you were assigned an Image Hosting plan.
Our subscriptions work like the cable or phone company - they continue until you cancel them. I am confirming that we have cancelled your account as you requested.
Thank you for being a Vendio customer. We hate to see anyone leave, especially because of a misunderstanding about their bill.
posted on October 28, 2004 07:13:23 PM
O.kehhhhhhhhhh, imagine hosting discontinued,,,,,,,,Well,,,,,,,,,Here I am!!!!! You'll NEVER get RID of ME! hahahahaha.....
the GOOD, of the Goodest.....hahahaa.
The GOOD,the BAD and the UGLY. The so so and the Oh well,,,,,,,
posted on October 28, 2004 07:13:59 PM
Hey you guys - I really do LIKE Vendio - and I don't think they MEANT to rip anybody off. The way they launched the image hosting and introduced the new fees left a WHOLE lot to be desired...I would say this was all unintentional and they just need someone in the organization with a little foresight (and good technical writing skills) to avoid this kind of thing. The image hosting IS A GOOD DEAL - the implementation was a disaster!
Bill - don't go! We enjoy your posts! I am sure Vendio will "do right" by you now that you have their attention.
It is always best to post problems that need Vendio attention in the Vendio Services Community section and keep bumping them up until you get a satisfactory answer.
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"Life's journey is not to arrive at the grave safely in a well preserved body, but rather to skid in sideways, totally worn out, shouting "...holy sh@#...what a ride!"
posted on October 28, 2004 07:52:55 PM
"The image hosting IS A GOOD DEAL"
I disagree big-time. Why not use a $7.95 a month web host that will offer 1000 MB of space with no limitations of any kind? You also get a domain name, email, etc for that price.
I'm not knocking Vendio, their listing service is nice. I just cannot, and never have, understood why anyone would pay for image hosting, when full web-hosting is so cheap.
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We do not stop playing because we grow old. We grow old because we stop playing -- Anonymous
posted on October 28, 2004 08:02:58 PMWe precharge as a general policy to cut down on fraud accounts.
How does this cut down on fraud accounts?
It seems you are catering to the users that sell the most and keep the most images on.
Why do you need permanent Image hosting? Again I think you are catering to the sellers that sell the most although I might be wrong.
Now I am going to have another charge because I elected not to list during a month.
Oh well soon everyone will take a piece of the pie and will leave nothing for the seller. The only sellers that will win are the ones that have a store or take sales management.
posted on October 28, 2004 08:26:32 PM
Libra, I don't understand why you are being charged - why not dump the images and cancel image hosting until you are ready to list again?
I don't pay for image hosting through Vendio ( and I currently use 1,305.10MB) - and neither does anyone else whose image hosting is in line with their listing plans. You don't have to be a big seller to do this - just diligent about deleting images by the end of the month.
I use Vendio because I can schedule auctions, attach as many as pictures as I'd like, use a nice listing template and take advantage of great post-sale management. The image hosting is reliable and the image search is great when dealing with a lot of images. I even have access to ended auctions for months (even years).
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"Life's journey is not to arrive at the grave safely in a well preserved body, but rather to skid in sideways, totally worn out, shouting "...holy sh@#...what a ride!"
posted on October 28, 2004 08:59:25 PM"Image Hosting is a prepay as is Vendio policy on subscriptions to reduce fraud."
Chuck, Can you explain what the reduction of "fraud" is exactly? What type of fraud is being used for Image Hosting? I'm assuming it must have something to do with credit card use, but why is it necessary to "prepay" for services? It seems like it's just ticking people off. Most of us are happy to pay for good service, but we don't really want to prepay for services we haven't used yet. I know my listings are sporadic - some months I'll go gangbusters and list like crazy, other months - nothing. Is prepaying really necessary? I think it's causing a lot of frustration.
posted on October 28, 2004 08:59:30 PM
Say, Chuck! PLEASE tell the powers that be--the folks making all these decisions, that some of us are beginning to understand the new system--but there's still a level of distrust. And now we're having to check and recheck our plans and accounts fairly regularly, where we used to trust you good people.
I think the worst, so far, is Vendio's decision to automatically give us image watermarking anytime we change something in our plans. That smacks of sneakiness--a cheap way to make a little more from us. SURELY most folks don't opt for image watermarking????!!!!
posted on October 28, 2004 09:16:33 PM
Yep, you're right Roadsmith! I just checked my account and sure enough, the watermarking box was checked. I certainly never elected to have watermarking on any of my photos nor would I. I would think that one would specifically have to manually go in and change their own account to do this? Gee, just another thing to ruffle our feathers. Has anyone from Vendio explained how this option is mysteriously getting checked off in our accounts? Thanks Roadsmith for bringing this to our attention so we can all check our accounts.
[ edited by cta on Oct 28, 2004 09:17 PM ]
posted on October 28, 2004 09:30:54 PM
Road,,,,,,,I just pa,lain, like Yer Style,,Ya tellit like it is.(Pilgrim) Keep on keepin' on.....One drops the Flag and Another Picks it up, and RUNS a few feet Foward,,,,,,More!........A NEVER ending Battle.........1861-1865,,,,,Power to the PEOPLE,,,,,,,,,Power to the PEOPLE right on! Yer a Real Betsy Ross.... SALUTE! Semper Fi....GUTS! INTEGRITY,,PRIDE!.........Had Lincoln been of the internet times,,,,You can fool SOME of the PEOPLE, some of the time, but you Can't fool ALL of the People ALL of the time......
the GOOD!
The GOOD,the BAD and the UGLY. The so so and the Oh well,,,,,,,
posted on October 28, 2004 11:11:40 PM
Why-y-y-y-y- Aw shucks, thank you, Jack! Such a nice compliment!
I used to teach customer service at, of all places, a hospital, and then in various medical clinics. Vendio's latest actions smack of very poor customer service. Some heads need to roll over there.
Imagine a real-life shop. No, imagine, say, QVC. We order something from them, they *automatically* include something we don't want and BILL US for it. Then we have to go through hoops to get a refund. That wouldn't last long at QVC, where I buy lots of clothes and other things.
Or, worse, they "give" us something each month that we didn't ask for and they've already used our credit card. Imagine! Won't happen. . . .
I get the maddest when there are legitimate problems that are NOT being addressed.
posted on October 29, 2004 07:01:44 AM
I was caught by surprise with my accounts also, even this one that I use solely for posting on the boards as I had uploaded images I used only on the boards. But I admit I don't always check the announcements.
As for the default check on the watermarking of images, that was in effect when I signed up with a new selling account at the beginning of the year.
Hopefully users understand that it doesn't cost anything to post on the boards here. There is a wide knowledge of expertise among the present users but it is a relatively small pool of people that contribute regularly ...... more knowledge from buyers and sellers is always an asset and should be welcomed.
I say this because it has been questioned on a couple of other boards about having to pay now to post at Vendio and some seem to be under that impression.
posted on October 29, 2004 07:10:49 AM
On the FAQ page and Help pages I just noticed a new feature called Vendio Knowledge Base and it has a search feature.
BUT it does not search the Community forums. That's the search that would be handiest here as I used it often to find old threads about certain buying and selling problems as well as information on glass, porcelain, jewelry, tips for cleaning items......... all kinds of past knowledge from other users over the years.
Please, Vendio...... bring back that search. It is the true Vendio Knowledge Base. And if you are unable to do it or start a new one, can you explain why?
posted on October 29, 2004 08:30:19 AM
How do you cancel your Vendio account permanently?
i haven't used it since last December, and only kept it so I could post here.
I think it is time to just say goodby and move on and leave the posts for those who do use the service.
But, I cannot find where to get out completely. I think I have another ID somewhere here but I'm pretty sure it has an expired CC number so that one shouldn't be a problem.
Edited to add:
I'm with the others. I have my own web space with 1,000 MB of space for $7.95 a month. I have set up a link to the Ebay store with the storefront on it and that is working well for me and helping me save on FVF on Ebay.
I also use a service for posting and customer management that only charges me $89 a year. So, altogether I pay $185 a year and I am listing over 1700 items a week (combined stores and auctions).
And, the service I use fixes every change Ebay throws out there within hours of the change! That includes extended title last year, Category changes, listing page changes, and just about everything else.
All the online auction services have gotten as greedy as Ebay and the fees would be closer to $1200 a year for the listings I am doing now.
[ edited by lindajean on Oct 29, 2004 08:40 AM ]
posted on October 29, 2004 09:14:28 AM
Linda - You don't have to cancel your account permanently. You can delete all your images (from both "Image Hosting" and "recycle bin"..then go to your account and cancel image hosting and change your plan to pay as you go. That way you can still post and won't get charged for anything.
It would be awful if these boards were just left to Vendio users!
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"Life's journey is not to arrive at the grave safely in a well preserved body, but rather to skid in sideways, totally worn out, shouting "...holy sh@#...what a ride!"
posted on October 29, 2004 09:25:31 AM
Reason number 436 to get yourself signed up with your own webhost and can do your own images.
$8 a month. Molto bandwidth. Host a webby. Host your pix. Check your email.
posted on October 29, 2004 01:00:31 PM
Neglus said: "You don't have to cancel your account permanently. "
I hate to be so negative, but who would have thought a month ago that people (like me and apparently lindjean) who haven't used the image hosting service in ages would be charged out of the blue?
As long as your membership info stays on Vendio's servers, something else could come up at some future date. The ability to totally remove your information would be nice.
I suspect someday it will be a legal requirement for online companies to offer this. Look at all the inactive and dead eBay usernames out there, for example.
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We do not stop playing because we grow old. We grow old because we stop playing -- Anonymous
posted on October 29, 2004 01:12:58 PM
You mean you were charged and you didnt have any images being stored? Then that is a horse of a different color altogether! I thought VD wasn't charging unless there were images present!
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"Life's journey is not to arrive at the grave safely in a well preserved body, but rather to skid in sideways, totally worn out, shouting "...holy sh@#...what a ride!"
posted on October 29, 2004 01:43:22 PM
That's exactly what I mean. I'm not going back into the account thing and look for the details, but they defaulted me to some plan that specified $2.95 minimum.
Apparently I had one image in my recycle bin back before the thread on that subject brought it to my attention. But I deleted it probably a month ago, and the new charge just came through Wednesday.
The watermarking thing didn't seem to be a problem with me.
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We do not stop playing because we grow old. We grow old because we stop playing -- Anonymous
posted on October 29, 2004 02:08:48 PM
Sounds to me like it's time for Vendio to start refunding folks the EASY way, No hoops,,,account # 345678,,,,,,watermark charges. Never ordered that please refund. Thank you. See, simple! Vendio gets that e mail and refunds. Simple.
More but I have to THINK.
Oh! and now we see Vendio jump in on the boards over this.(That Blue screen hits ya RIGHT in the kisser, Get EVERYONE attention! like UH Oh! ) THESE Boards are really where they NEED to post these ,,,,,,,,Enhancements when they take place not Buried in some section few ever go to,,,,,,,,,Announcements. It was NO problem for a moderator to come right on the board and speak. Just as EASY to post those enhancements right there too...maybe RED background,,,,,,,Nah, too much work,Blue seems to get All our Attention! Yikes! now what? who? hahahahaha..........
Bad.
The GOOD,the BAD and the UGLY. The so so and the Oh well,,,,,,,
posted on October 29, 2004 02:18:19 PM
And--the message I got from Vendio is that it will take 3 weeks for them to consider my request for reimbursement and then reimburse.
Libra63 & cta
A common fraud scenario is to sign up for Image Hosting with a bad/stolen credit card. Without precharging, we wouldn't know about it until 30 days later when we try to charge the card. Fraud affects everyone because our billing dept must spend the time to handle those accounts when they could be helping everyone else. Precharging cuts this down significantly by applying the charge early so we know about bad accounts early and can shut them down. Prepaying is a common payment method used for cell phone service or rent. Sales Manager and other Vendio subscriptions are also prepayed.
Roadsmith
We are not automatically giving users Watermarking plans. It's a plan option that's offered when you change Image Hosting plans that you can uncheck. With the number of people missing this, we are looking into how to change this.
replaymedia
I wanted to check your situation just to make sure we did not charge you inadvertently. But as you mention, you did have an image in the Recycle Bin as of 9/30, and that's why you were given an Image Hosting plan. Neglus, you are correct that we did not give Image Hosting plans to users who had no images in their accounts.
Also, both replaymedia and neglus are right about costs. Web hosting is cheaper on a $/MB basis. We also offer a WebHosting service. But I think the comparison is like going to Jiffy Lube versus changing your own oil. You can save money by doing it yourself but it requires more time and a level of technical knowledge. It's the same here. Our Image Hosting is fully integrated with Sales Manager and can be used without any additional software. Web hosting requires more technical knowledge, FTP software...When you compare Vendio to our direct competitors that offer comparable Image Hosting services, we're a bargain.
