posted on December 6, 2004 04:51:46 PM new
stopwhining. I have been trying to get him to do just that. dont know if i have been successfull. there is a saying. once bitten twice shy. in my cast it is 3 times bitten. and never again. i have 3 great ways set up to collect payments that work fine for me. that is why i have in my auctions NO PAYPAL.
posted on December 6, 2004 07:13:42 PM new
stopwhining. i have tried to get him to do just that. hopefully he will. but i dont know for sure. i am lucky that i have 3 other systems in place for collecting payments that work very well for me. so i really dont need and wont use paypal again.
posted on December 6, 2004 10:05:17 PM new
Agate - does your gateway program have an online portal that you can log into directly? If so you should be able to be clearly see what charges have cleared and to initiate a refund if you are showing double crediting of the charge. Sorry if that seems obvious, not sure how your merchant account works... is "banking" the aussie version of "batching"?
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If it's really "common" sense, why do so few people actually have it?
posted on December 6, 2004 11:11:09 PM new
My account only shows 1 transaction. my card merchant said there is only one transaction. all my paper work shows 1 transaction. but his paypal account shows 2 transactions. he sent a copy to me. and yes it does show 2 transactions. i do know he is telling the truth. and has no reason to lie to me. i have a lot more opal that he wants. he has written to me and said that he is getting stuck into paypal. he threatened litigation. and now he is starting to get some sense from paypal. because they said there must have been a mistake in the system that took out the second payment. and will let him know when it is sorted. good if they could get away with it. as i have said before. they cant be trusted.
posted on December 7, 2004 05:32:24 AM new
when you enter an electronic transaction,it is assigned a unique transaction number,if you try to enter the same transaction again,the system would tell you NO!
i am not familiar with Aussie way of processing credit card,you said one day you entered the transaction and it cleared ,then the next day you banked it??
If both transactions are presented for payment,one would be rejected as they both have the same transaction number,this could explain why you only get one payment of 300 dollars.
To muddle the water,Paypal is just the middleman ,it has a merchant account with a bank ,when the transactions come in for payment or receipt,they first go to paypal account and then paypal will allocate them to individual accounts within paypal.
There may just be a flaw in their system when it comes to debit card being used as credit card which cause paypal to charge his account twice.
Your bidder should notify paypal and let them investigate.
-sig file -------Life is one big happy 'All You Can Eat' buffet .
posted on December 7, 2004 05:51:40 AM new
stopwhining. it is not an electronic transaction. the way i have it set up, i clear the transaction by phone. this part is not classed as a transaction, it only locks the money up on the customers card. yes we are given a unique number which we write on the bank slip. then as i said i banked it the next day. because we only made 1 application then banked it the next day with the slip we have to fill out with the transaction number , it is only 1 transaction. that is the way we have always done it.
my customer said that his card is a paypal debit card, credit card. that is how he described it. and the statement that hes showed me was a paypal card statement.
your correct there is a flaw in their system , a major one.
my customer is having it investigated, but paypal investigating paypal does not sound to hopeful.
posted on December 7, 2004 07:50:40 AM new
You may want to call your merchant account provider what goes on behind the scene when you call on the phone and they lock up his money??
every transaction whether entered manually or electronically is assigned a unique number for better reference,it is not good enough to just go by transaction date,dollar amount and name of the shop,as a customer could purchase multiple items from the same shop or shop with same name on same day for same dollar amount.
in order to lock up his available credit ,they need to generate a transaction which will be posted to his account,and this transaction should have a unique number so it can be reversed later.
-sig file -------Life is one big happy 'All You Can Eat' buffet .
posted on December 7, 2004 02:09:54 PM new
It is the merchant account people we use to clear the card thru. not sure how you do it over there , but here, when we get that transaction no it is locked up for that particular amount. no more no less. this way we know it is now guaranteed payment. if a merchant in this country tries to double dip and is caught, and they will get caught if they do. they will no longer have their merchant account. they will get a big fine or even jail term. i hope it is the same in your country.
the bottom line is that no matter how you look at it. paypal stuffed up. that has been proven. it is not the first time and i dare say it wont be the last time that they do this to someone.
posted on December 7, 2004 08:09:36 PM new
Agate - there are some companies, such as restauraunts, hotels, gas stations, etc that run a charge in excess of what the actual anticipated charge amount will be in order to be secure that once their product or service has been utilized, the charge really is going to clear. They run an initial approving charge thru that is not included in their batch (the electronic equivalent of your banking). Generally the next day a final charge is put thru which is batched. I think that is what Stop is referring to.
~~~ • ~~~ • ~~~ • ~~~ • ~~~
If it's really "common" sense, why do so few people actually have it?
