posted on December 26, 2005 11:11:48 PM new
eauctionmgnt:
I 'think' I have covered that in my earleir post at December 26, 2005 02:38:09 PM
OhMsLucy :
I can find this on paypal re quasi cash :
Quasi-Cash: Select this to send money not involving an underlying good or service. If you use your debit or credit card for this, your bank may treat it as a cash advance and charge cash fees. PayPal has no control over these fees. If you select Quasi-Cash you may want to use a payment method other than a credit card to avoid potential fees.
So it looks like only the payment sender not the us as the recipient may incur additional fees, may incur being the operative words, though paypal may class sending monies to auctionchex is a service, we don't know yet ?
posted on December 27, 2005 03:42:55 AM neweauctionmgmt:
IOW:
"I have been asked to give more details of a basic transaction. In this example the seller is in the USA and the buyer is in the UK, they are buying a widget for USD500.00
As no prior registration is required by either party they can simply enter the details in Payments section, and an account is automatically created for them, a system generated password is sent to both parties.
Also in the emails we always state that users should log into the site to verify the transaction details etc etc.....
The buyer would complete the required field for the sellers email address, and assuming they are not already an auctionchex user, no address details would be prefilled, the buyer will have to add them, which again is another good reason for the seller to log in to check the contact details are correct.
The next stage would be where the buyer provides some details about waht they are paying for (auction number for example) then they would add the amount for us to send and the payment method, (in this case USD500 to be paid by USD by mail) also selecting the payment method to us, the resultant calculation would be (assuming they are sending by bank transfer) GBP295.12 including GBP1.00 to cover the mail costs.
Preview then shows all the details they have entered, and if OK they submit, all parties then get email notification of the pending transaction.
We as admin then wait for the payment, and on receipt action the payment, again with email notification. The system also prints out a statement which we include with the check in the mail.
The transaction is now complete, and yes if the check does get lost in the post, it is easy for us to cancel it and issue a replacememt"
"We look forward to hearing your vision, so we can more better do our job. That's what I'm telling you." George W. Bush, Gulfport, Miss., Sept. 20, 2005
posted on December 27, 2005 04:19:30 PM new
Eddie - i noticed on the site that you deal in AUD and CAD. Are you also able to accpt bank transfers from Autralian based customers?
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Never ask what sort if computer a guy drives. If he's a Mac user, he'll tell you. If he's not, why embarrass him? - Tom Clancy
posted on December 27, 2005 09:29:26 PM new
Eddie,
I've gotta say... although I think your business model seems sound and offers a great service... If I have to tell my bidders that lengthy process... they're gonna run for the hills. If you want this to be a viable service... it needs to be simple and easy to use!
You have a great opportunity here to get some significant business that will be up for grabs from Bidpay's demise. Would you possibly consider re-designing a part of your website to make this process easier? Something like Bidpay's "pay now" link that has easily fillable fields for a buyer to complete.
I'm still willing to point my bidders your way... but honestly, unless I can make it easy for them to figure out how to send payment (which isn't exactly intuitive from your current site) I'm not sure how many will use your service. Just my thoughts...
posted on December 27, 2005 09:42:30 PM new
EAM - Although I think there should be a big red PAY button in there somewhere that the process seems simple enough. It's no more involved than bidpay. The bidder gives their payment info, the recipient info and the purchase info. Seems pretty simple to me.
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Never ask what sort if computer a guy drives. If he's a Mac user, he'll tell you. If he's not, why embarrass him? - Tom Clancy
posted on December 27, 2005 09:47:38 PM new
fenix,
I'm not so sure about that... if I was a newbie bidder (or even semi-experienced) and went out to the auctionchex website... I'm not sure I'd know where to get started. There are links for exchange service, hyperwallet service, make a payment, escrow service and others. Which one should I use to make a payment? Do I need to use more than one? It just doesn't seem to clear...
Maybe it's already set up to be easy to use, and I just haven't figured it out... but that's why I asked Eddie to explain it clearer (step-by-step).
posted on December 27, 2005 09:58:29 PM new
A big red PAY button makes perfectly good sense. Get that newbie off the confusing front page as quickly as possible and into an area where he can fill out a simple form to pay the seller. Many of the bells and whistles on the front page are of interest to sellers only.
A $75.00 solid state device will always blow first to protect a 25 cent fuse ~ Murphy's Law
posted on December 27, 2005 10:31:48 PM new
EAM - I don't disagree that finding where to go to make the payment is more difficult than it should be. What might be nice is a division of information - a main page splash that has a nice graphic, a quickie service sell pitch (i.e. AuctionChex - Uniting the Global Marketplace) and two main links, one to a seller resources page, one to a buyer resources page (with a big red PAY button ).
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Never ask what sort if computer a guy drives. If he's a Mac user, he'll tell you. If he's not, why embarrass him? - Tom Clancy
posted on December 28, 2005 01:13:29 AM new
Interesting comments, thank you.
I like the idea of 'less is more' so to speak, though making the front page more simplistic will involve extra clicks for any user, but I guess taking out the 4 icons for Exchange, payments, escrow and hyperwallet and replacing them with two icons only 'Seller services' and 'Buyer services' will make navigation a little easier.
Then, when clicked the user would see a page with relevant links only, and not all services that are available, for example, onclick of Buyer Services they would see a page with the Payments, Hyperwallet, Escrow and Exchange rates icon (same functionalilty as now) with some brief single line text narratives on that page, explaining each icon ?
For example:
Payments: Please use this section to create a payment instruction
Does this sound like a good work around Ώ
[ edited by auctionchex on Dec 28, 2005 01:57 AM ]
posted on December 28, 2005 07:53:30 AM new
BUMP, BUMP...TWO icons only 'Seller services' and 'Buyer services' and a BIG RED PAY BUTTON sounds just PERFECT to ME!
Yes... I think that breaking the site up into two sections (bidder and seller) would help simplify things. And I also agree with the rest of the posters that a big red pay button would be good!
To the rest of the board...
I just wanted to let you know that I had my first bidder use this service today. As far as I can tell, it has worked just fine. I suggested this method to about four potential bidders... and one used it. My bidder was from South Korea. He didn't seem to have any problems (or at least didn't tell me if he did). Once the bidder made the AuctionChex payment, I received an eMail stating that my check is on its way... and the email also contained the Senders name and shipping address. Even though the email says payment is guaranteed and the item can be shipped immediately... I'm going to wait for the payment to arrive, just to make sure.
Anyhow... just thought I'd share. Thanks again, Eddie, for making this alternative available. I hope your business grows as a result of Bidpay leaving the game!
posted on January 2, 2006 10:46:11 PM new
EAM - thanks for the update. I think I'm going to give it a run myself with a few auctions in the next few days. I figure I'll give it 15 of or 20 transactions and if all goes well, switch all my sales over to them.
~~~ ~~~ ~~~ ~~~ ~~~
Never ask what sort if computer a guy drives. If he's a Mac user, he'll tell you. If he's not, why embarrass him? - Tom Clancy
posted on January 4, 2006 07:08:37 AM new
Just had my second customer send a payment through auctionchex. This one was from Italy. Their comments were:
"auctionchex, a very good service which I didn't know before."
So... it seems like my customers aren't having any problems using it so far! I'll let you all know when the checks start to arrive.
posted on January 4, 2006 07:39:56 AM new
Any service that uses credit cards also, like bidpay? I have LOTS of people who for some reason or another, non-confirmed addresses being #1 used a CC at bidpay. I also liked the direct deposit feature.
posted on January 7, 2006 09:56:22 PM new
Thank you tOMWiii for inviting, and thanks to Eddie of Auctionchex for spending some late-nite (to him) quality time with us at EO to explain their services.
What with bidpay going kaput, my choosing not to use paypal, and with my, and seemingly most USA/Canadian bank(s), frowning on or wanting to charge big for bank direct-deposit, having an easy/safe way for overseas ebay buyers to pay was getting harder to find.
I was a big fan of bidpay, and as a smaller seller only had 30 or so payments come my way through them, but towards the end I felt the time from order to actual m/o in hand was seeming to average longer and longer. Second last one took a few days short of a month to arrive, and bidpay's envelopes never had an actual postal cancel, so you couldn't tell if the hold up was from bidpay or from the posties.
Count me in as well for a trial run of Auctionchex. I like the buyer/seller services tab idea and creating a big red 'PAY NOW' button IS really spot on and a must imho.
I'll try almost anything to get payments from Italy->here quicker, or to arrive at all. :>
posted on January 7, 2006 11:46:41 PM new
Hi again,
Work is in hand
Basically we are removing some icons from the home page, and adding two new ones 'seller services' and buyer services'
When an icon is clicked, it will take the user to a new page showing only the icons relevant to either buyer or seller, and the main body of the page will repeat the icons relevant to them in a 'list' with a brief explanation 'use this section for......... etc
Yes, there will also be a red Pay Now button on the buyers page, linking directly to the start of the transaction creation page, with some added explanatory notes.
I agree for first time users it can be confusing, so the easier we can make the process, the better for all.
posted on January 8, 2006 06:41:05 AM new
Now that many of us are going to give Auctionchex a whirl, it would be great if Auctionchex would work on an automatic Auctionchex logo insertion for eBay auctions, as did BidPay. I know that it was stated that you could manually insert the Auctionchex link for each auction, but it would be great if Auctionchex would consider implimenting this.
posted on January 10, 2006 08:35:16 AM new
Well... I got my first two checks from AuctionChex yesterday. Honestly, not too long at all to wait for them to arrive. The first was requested on 1/2/06, the second on 1/3/06... and they both arrived on 1/9/06. I'm pleased with that turnaround.
I've been continuing to recommend this service to others... and have at least two more that have begun the process. They're still stuck in pending, but after talking with Eddie (who responds VERY quickly to customer service requests) it seems that's because they haven't actually submitted their payment to him yet.
So far, I'd have to say that this is turning into a very good alternative for Bidpay.
Just revisiting this thread, doesn't time fly as its nearly 18 months ago since this thread was started, so what has happened/changed in those 18 months ?
Firstly and most importantly we are still here and going from strength to strength,
Secondly, we passed Paypal Compliance, so buyers can use Paypal to purchase a US$ check.
Next, we changed banks, we use E*Trade now, which enables us to print out the US$cheques we issue, OK thats probably no big issue for you in the USA, but it is BIG in the UK, it is almost unheard of to 'self print' checks for all but large institutions.
Then came eBays Accepted Payments Policy, and the inabilty to mention AuctionChex on an eBay auction page, its all 'very political' as you can gather, Its a slow process, very slow indeed, but we are still working with eBay to change our status to 'acceptable' Its not quite like getting blood from a stone, but close
So, its a BIG thank you to those of you that have continualy supported us, long may it continue.
posted on June 7, 2007 04:13:42 PM new
I expect Google CheckOut will be accepted before AuctionChex due to the political clout of the former. There are moves afoot by the EU anti-competition watchdog to level the payments field on eBay's European venues...
posted on June 8, 2007 10:21:39 AM new
I just answered my own questions-Italy and Portugal are both covered.
But there is a problem for accepting Ebay payments,it seems to accept Google payment ,the bidder must use AMEX,MC,VISA or Discover card (no Carte Blanche) and the seller must install Google checkout on his website.
With Ebay transactions,you can install google check out on your item page unless you want to set up the item on your own website and ask your bidder to go there to complete checkout?
Any idea how to circumvent thisat??
posted on June 8, 2007 01:56:19 PM new
I offer google checkout to all of the eBay customers. I don't mention it on the auction page, but in my WBN, I let people know that google is an option.
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