posted on September 25, 2013 05:39:08 AM new
That doesn't seem right capolady. The eBay led you to believe that things would turn out differently. I would still contact eBay about this - maybe case was automatically decided without human review.
I just learned from the Powersellers board that when buyers click on "Contact Seller" on an item they are taken directly to the Resolution Center unless they click "other".
I have had two claims started and resolved the same day when buyer received the item. Don't they have the "Where's my item?" link anymore?
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posted on September 25, 2013 07:08:00 AM new
Ebay wont remove the neg because he has photos of broken items. Of course those aren't the items I shipped him but there is no way to prove that. That's why the case was decided in his favor. I'm just taking the neg-blocking this person and moving on. Had enough of this guy.
posted on September 25, 2013 08:25:43 AM new
RETURN RETURN RETURN!!!
This is exactly why I don't mess with the photos any more. Too many scams are easily done when the buyer doesn't have to return the actual item.
Rarely do I ever get a claim on damage, but in the case of glass, if I am suspicious, I tell them that we stamp each item and they need to return it unwashed for us to verify. Half the time they don't ever reply, the other half is split with further questions like:
"What if I washed it?"
--- why would you wash it if it was damaged when it arrived?
"Can I just send you photos?"
---No, due to the amount of fraud we have experienced, we require the item to be returned. Once we verify the item we will issue a refund including the cost of return shipping.
I've actually had this reply to that answer:
--- Can I just get a refund and you don't have to pay return shipping?
No ( thoughts in our head - do you really think we are that stupid?)
It is so rare for us to get a claim on damaged glass/ceramics though because we always bubble wrap, pack in peanuts and double box. Makes it that much more difficult to claim an item is damaged unless they dropped it while unpacking or they are trying to scam us, which we automatically become suspicious due to the packing.
I recently shipped a set of 12 glasses with gold leafing to a high end antique store in Vail. The glasses were packed 3 to a box, 4 boxes within a larger box. The dealer contacted me and said, "We normally wouldn't pay this much for this type of item, but we will always keep an eye on what you sell because you took extra care in making sure they arrived safely by packing everything perfectly."
[ edited by shagmidmod on Sep 25, 2013 08:29 AM ]
posted on October 2, 2013 07:33:30 AM new
No. I emailed her after the eBay decision and let her know my offer of the return was still on the table. I still have the Slow Poke glass set aside in hopes she will return the other one.
After discussing with another eBay seller, they pointed out she may try to file a chargeback if she paid with a credit card and is why she isn't communicating any longer. Whether true or not, I am waiting this out to see what happens.
Additionally, I'm not sure where your figures come from. My Droopy glass was listed at $27.50, which includes the $9.88 for 2 lb Priority shipping just like the $30.00 glass included. My listing was a Best Offer auto accept price at $22.50 which falls in line with the other glasses sold when including shipping costs.
I also paid $9.88 for her to return the glass she received, but she never bothered to return.
posted on October 4, 2013 07:54:07 AM new
drjack- Depending on the item and circumstance, I do the same thing... however, she was rude from the beginning and continued to be rude. Some people will think I don't have thick skin, I just won't cave to a bully. I've had enough with rude buyers, and for all of the "protections" eBay provides to them, I have found this problem on the rise.
I think this transaction, even if the mistake was mine, is the perfect example of how a buyer will try to manipulate the system to get more than what they are entitled to. Some here have defended the buyer with numerous excuses, but there is one thing they can't defend - the lack of communication expressing any issues on the buyers end.
I have received negative feedback for far less than this. I probably deserve negative feedback for making this mistake. I'm prepared for it.
