posted on February 25, 2001 04:51:02 PM
Anybody having trouble with firstauction recognising a successful bid? I do not want to say much untill they have a chance to reply to numerous emails and telephone calls. So far no answer in 36 days. I am dealing with the Better Business Bureau now. Will add more detail and will give them 10 more days.
posted on February 26, 2001 03:21:31 PM
HUGE problems with them! Not only do they award the winning bids to the wrong bidders, but I am still waiting for some stuff since Nov! Have a bunch of stuff I won in Dec & Jan that I haven't gotten either. They won't answer emails and once I called them and by the time I was finished talking to the phone jockey that answered I wanted to come through the phone and kill him! They have to have the worst "customer service" on the internet or anywhere! Good luck with them! You'll need it.
posted on February 28, 2001 02:37:27 PM
To all you sellers out there who are getting frustrated and abused by:
· Non-paying bidders
· paypal charge backs
· Bounced checks
· Fraud problems
· Negative feedback for no good reason (retaliation)
I found out the hard way that safe harbor and FBI don’t do a thing about it, and I signed up for a sitesentury.com, a security company that will do REAL investigations. Check out their site, I signed up for their service and I put their log on all my auctions and the bad guys will think twice before they mess with me!!!!!!! It is like having a security guard by my side protecting me!!! Which car do you thing the thieves like to break-in: one with alarm-on or one without??? That is what the log will do for you.
The investigator already got me some of the money I lost on bounced checks and the bank fee too!!!!!!
Do yourself a favor and check out sitesentry.com
posted on March 18, 2001 01:36:30 PM
My sister and I call firstauction the "bad karma" site. We've both sworn it off, even though we've gotten great stuff at great prices. It's just not worth the hassles and having to deal with the idiots they use in their customer "service" department. Right now I've been waiting a month for them to credit my account for a broken waffle maker they sent me.
I've found that the best way to deal with them is to call the 800 number early in the day and immediately ask for the customer service supervisor. When the idiot asks you if they can be any help, say "no, sorry, I need to speak to the customer service supervisor." Then, get a name and call them every single day until they fix your problem.
posted on April 18, 2001 08:34:51 AM
Latest update on First Auction dba Styleclick: Still no satisfaction after 3 months of emails to Styleclick's officers in California, The Better Business bureau ( see report link-> http://www.bbbsouthland.org/howtoreport.html ,The Attorney General of California and Florida. The most help came from Auctionwatch which supplied me with the names of the officers email addresses. By the way my email address must be blocked as a spammer as all emails I send to auction watch are returned as undeliveralbe. I was able to get through by using my Hotmail email address. I got one email that said they would try to fullfill the bid someway with possible a replacement but that has been 13 days now and no furthur response. How much patience do you have to have?
posted on April 18, 2001 09:01:30 AM
Hello, Yep First Auction aka, First frustration.com.
I think two weeks ago,All their customer service reps quit. Not a good sign.
I went from not getting my stuff to being 'bombed' with auction wins stuff coming in at one time, several months worth.
I now have more serengeti sunglasses than I know what the heck to do with. The Masters Golf Tournament, where were were going to sell them, was over before we got the sunglasses.
I am thinking about shipping the whole kit and kabootle of sunglasses back to them.
If you bought the bed in bags sweet violets yesterday, they are charging 59.99 not 39.99 as advertised, check your invoices carefully, also the shipping is more.
I am contacting my card right now to not accept the charges.
We have been going round n round with them since Oct 31st.
We are getting some satisfaction by directing our correspondence the following people:
posted on April 18, 2001 09:16:28 AM
Hey, thanks for the email addresses. I'm still waiting for my refund from the broken waffle iron I returned in February. I know it doesn't seem that long (in FirstAuction years), but it's also frustrating.
http://www.bbbsouthland.org/howtoreport.html ,The Attorney General of California and Florida. The most help came from Auctionwatch which supplied me with the names of the officers email addresses. By the way my email address must be blocked as a spammer as all emails I send to auction watch are returned as undeliveralbe. I was able to get through by using my Hotmail email address. I got one email that said they would try to fullfill the bid someway with possible a replacement but that has been 13 days now and no furthur response. How much patience do you have to have?