posted on October 9, 1999 02:10:52 PM new
I bought an item on eBay. I sent the Postal Money Order ONE day after the auction. This has been two weeks ago. I still havent received the item yet, but she did e-mail me, (after I contacted her) and said that she had "just" received it and would be sending my item right away. 10 days later ( and $5.50 shipping plus $13.50 for item) I still have nothing. I still am hopeful that I will get the item, but why hasnt she posted Feedback yet? I am new to Ebay, (I am a buyer and a seller) and I really need the feedback! But I feel that if I contact her again and ask her to (she is very curt in the e-mails) she will give me a bad rating? What do you think?
posted on October 9, 1999 07:50:47 PM new
Getting so close to christmas the regular mais is getting slower each day even on computer tracking it has slowed down allow 15 working days and send a e mail if you get no reply turn her into the post office that is if you sent a postal money order if you sent a money order from say a gas station or department store you may have to kiss your money goodbye..Please visit my posting in this section named(protect yourself)
posted on October 9, 1999 09:24:37 PM new
Thanks Davidia, I read your posting earlier! It is great. I totally agree with you on everything!! I did send a postal money order. That is one good thing! I will turn her in if I dont receive it with in the next 2 weeks, or sooner if I get no reply from her on E-Mail. Why do people have to try and cheat You? I really dont understand! Myself, I just sold an item and I was so worried that the person that won wouldnt like the item. Shees, what stress! (She did) But how can someone just not care and not try to ger herself good feedback? I shipped my item to my buyer 15 min, after I got the Money Order in the mail!!! Maybey I'm not normal, I dont know? Ha Ha? I just want my people to be happy! Thanks Again Davadia I will keep you posted to how it turns out. Amellia
posted on October 10, 1999 08:54:10 AM new
I am the same i want positive feedback that is what makes your items sell. when you list a item for sale just tell every thing you know about the item. that way the customer dont get a suprise when they open the box. Some customers expect too much for nothing if you start reading others feedback you will notice a lot that says (item exactly as described) to me that says the customer was expecting more than they got, they want to say something bad but they cant because its their fault for not reading the item discription more carefully so they can only say item exactly as described. No matter what you sell as long as you dont hide any facts about the item its not your fault if the customer is not happy..
posted on October 12, 1999 08:52:45 AM new
Getting a seller/buyer to give feedback is like trying to heard a bunch of cats....lots of luck. Many seller/buyers are not interesting in feedback...tho they should be...it can make or break a transaction. The are not REQUIRED to post and therefore, do not, they depend on others to post for them to increase their rateing but refuse to post for others.
I post, sometimes a few days after the transaction is completed, most of the time when I get a good fast response with payment and if the person communicates....I post feedback ASAP. If something goes sour with the transaction after posting feedback...you can always post a follow up! Here is a kinda farfetched example: Buyer communicates well, sends MO, you ship, then the MO bounces, not honored by your bank, you contact customer, no reply or the "sorry about that-sucker" reply...then you post either neg or netural feedback. Contact the auction house and have the person removed from bidding. Now that is kinda farfetched...but sometimes life is farfetched! Anything and everything happens in business. I have had customers personal checks bounce for fifty cents!
posted on October 12, 1999 06:46:21 PM new
Thanks Cpochuck and Davida. I totally agree with everyting you say. I think that feedback is the MOST important thing on eBay. How else can you know what to expect. I think that everyone should post it! NO exceptions, espically since you can post more than once.
Anyway, today, after as I was sitting down to write and send the "If I do not get this item by this date" e-mail I found in my inbox a letter from the seller. It was addressed to me and 12 other people!! 12! She said she was sorry she was sending mass letter but she wanted to let everyone know that she had sent all of our items over the weekend. WHAT? I was the winner of her LAST auction. That was 3 weeks ago! I looked and the other auctions ended up to a month ago! Has anyone ever heard of this? Waiting to ship your items (she sold about 10) at the same time? I just never expected this to happen! Oh, Well as long as I get it, all of this worry will be for nought.
[ edited by amellia on Oct 12, 1999 06:48 PM ]
[ edited by amellia on Oct 12, 1999 06:49 PM ]
posted on October 14, 1999 12:48:52 PM new
I think that posting feedback whether you are the buyer or the seller is an important part of the entire auction process. In my opinion, the transaction is not officially complete until feedback has been left by both parties. The worst that can happen is that the buyer posts positive feedback for the seller and then the seller posts no feedback for the buyer, even if the buyer was a perfect customer. That is just plain bad customer service. This has happened to me and as far as I'm concerned, if I am the buyer and I send my money promptly and do everything right including post positive feedback for the seller, and he/she doesn't post any feedback for me, that is justification for posting a neutral or negative feedback comment in their file. When a seller does this, what nerve they have! This is EXTREMELY rude. As a seller, to me neglecting to leave positive feedback for a good customer is just as bad as packaging their item poorly or waiting weeks to ship it out. In the long run, this bad business will catch up with neglectful sellers. Just get off your rear and take 5 seconds to post feedback for your customers ya' dope!!!!
posted on October 14, 1999 01:15:16 PM new
Right on! That's all I'm saying! Why is it hard to do? My seller still hasent posted any for me. Yesterday, I sent her a letter and was very friendly. I said that I am sure she knows how important feedback is so could she please go back and post some for me? I said that I will be posting for her As soon as I receive the item. (which I still havent) Anyway, she did not respond to my e-mail at all! What a witch! It IS time for Halloween.
Anyway, I will post negative or neutral on her, this is just stupid! I sent my POSTAL monery order that I paid .80 extra for the day after the auction ended, she charged me for express postage for something she is obviously sening by 4th class and she now has the nerve to ignore my e-mails and NOT post feedback for me!
That is definately BAD business.
I have bought about 3 other items on eBay and one on Yahoo in the last 3 weeks. I received the others! Still nothing from her. We'll see.
Thanks for letting me vent a little! have a great one!
posted on October 15, 1999 04:22:48 AM new
Hi, I have found that copying and pasting the feedback link from the ebay ending auction email into the email I send to all my buyers upon sending their items and a .jpg business card i made with please leave feedback has helped boost feedback left for me. I also have printed out the business card size .jpg giving my user name and the Statement please leave feedback, and placed this in the box with the item, so that they see it and are reminded to leave feedback.
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posted on October 15, 1999 07:56:53 AM new
When you are sending out 30 or 40 items a week, you have to stay organized, and that sometimes means concentrating on shipping the items carefully packaged, and catching up on leaving feedback as you can. I always leave positive feedback from my seller eBay account, but must confess it sometimes takes a week or two to post them in groups. My auctions may close in neat groups, but the correspondance comes in as it comes. If I didn't post positive in groups, I probably would accidentally leave someone out. I answer all correspondance and appreciate each buyer, but just can't remember each transaction. I have to work from a spreadsheet and the last item is "feedback". As someone said earlier, the transaction isn't complete until feedback is done, and I would add if the seller wishes to.
Another thing to consider is that I am just an individual selling things from my hobby. I'm not FAO Schwartz or Wal-Mart, but have a job and family and, frankly, a life. Feedback is not a requirement, any more than compliments are not a requirement in real life. I have no problem with people diagreeing with that part. But leaving a negative because someone doesn't pay you a compliment is the saddest form of vanity I can imagine. What if that person had to go out of town, or into the hospital, or accidentally broke their machine. You can't take that petty negative back later. They sent your item and met their responsibility and you still ruin their record. I have feedback of over 300 with NO negatives on my seller account, so I do treat people right. But the thought of being extorted to leave feedback is very disturbing. If your feedback is low because you are new to eBay, don't worry, it will grow if you treat people with a little common sense and courtesy. Threaten someone and they usually bluster back. Ask nicely and most people respond in kind. If they don't, they're not someone you want coming back anyway.
posted on October 15, 1999 08:25:19 AM new
MARKSALOT, I see your point and thank you for responding, however I have NOT threatened anyone! I said I was ABOUT to send the E-mail saying that if I didnt recieve the item in another week, I would report her to the Postal Service. HOWEVER, I have been very polite and friendly in my e-mails to this person. I have no replys, no item, and $19.20 less in my bank account. I will be leaving her a NEUTRAL feedback with an explination of the problems I have had with this person AS LONG AS I GET MY ITEM!! If there is not item, she will not only get NEGATIVE feedback, but also a letter from the US Postal service asking her where my item is. If she can't handle selling more than one item at a time on eBay, everyone else should know that and be forewarned unlike me. Unfortunately, I made the decision to buy from a person with a feeedback rating of "1". (As I was also brand new when this happened).
IRKED- where can I find something like that? Sounds like a great idea.
Well, We'll see, I am heading out to the post office again this morning to see if I received anything. Boy I hope so.
posted on October 15, 1999 08:35:33 AM new
Hi amellia!
My comments weren't directed at your situation. A negative (or the threat of) is definitely deserved if your item or a real explanation isn't received in some decent timeframe. Hope that works out for you. I'm only concerned with negatives for no feedback. It makes me feel good to get heartfelt thanks or to leave it for others! Thank you.
posted on October 15, 1999 11:27:20 AM new
amellia, just use a program that you can make business cards with ahd create one for yourself. Save it on your hardrive and print out several sheets it prints 8 to a sheet if you make a business card layout. Print to plain paper cut and include in packaging. I just happened to use Print shop. save the pic in jpg format and then attach or insert into your email. Easy to do, try it. irked
posted on October 15, 1999 01:40:51 PM new
Thanks marxalot, I agree that it is nice to leave feedback because you want to and not that you are forced to. It would not be feasable for me to leave her negative because she didnt leave me any, I realize that. I just wish that when she received my payment two weeks ago, that she would have taken a moment between, then and now to post something. I realize time constraints and family, jobs etc. but this is sort of a business. It only takes a second.
Right now I am done with worring about feedback though, I want my item. There was another empty box at the PO this afternoon. I guess I'll give it another week. What else can I do? I really dont want to make her mad buy bugging her. So I'll just wait.
Ikred, thanks, I'm going to work on that tonite. What do you mean about a pic. though? Thanks
posted on October 15, 1999 05:55:02 PM new
Hi again
by pic I mean a jpg image. or a gif image
It just so happens that my program I used gave me the option to save it as a jpg. When you make the image whatever program you use try to save it as a .jpg, or a .gif, or a .bmp, or a .tif that is the most often used formats and when you attach it to an email the other person can see it. Cause if they don't have a program that shows certain formats you might have saved it in they will see nothing or get an error message I think.
If you have a program like Paint Shop Pro you can create an image in that but you probably won't get 8 images on a sheet of paper if you don't use a program that sets up the page to print the image as a business card layout you wind up printing only one image to a page. Well is that clear as mud? I am so long winded. Hope you get your buyers and sellers to leave you feedback. Some just don't who knows why not me LOL Good luck
irked
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posted on October 28, 1999 11:08:05 PM new
This is the most often complaint I've heard. It is my understanding that feedback is optional. When a transaction is completed as required, no feedback is necessary. When the transaction is completed with outstanding service, then it may rate positive feedback. If it is bad service then it should recieve negative feedback. It seems that buyers leave feedback almost always, but sellers only about 60% of the time. Most feedback is phoney boloney anyway. Most of the bidders on my auctions have low ratings anyway. Who cares?
posted on November 3, 1999 11:22:03 AM new
In an ideal enviroment, a seller will automatically give a positive feedback when payment is received. The feedback is to state that the buyer has up-held his end of the deal which he has clearly done.
However most sellers don't like to do this because they are afraid that if the buyer is too picky, he can use the feedback as a bargaining chip'. In other words, 'well if you don't like my item & post a negative feedback, see what I will do for you'.
As a seller I automotically post a feedback as soon as payment is received. Should there be a dispute in the future, I try to resolve it. So far thankfully there has not been many if any serious disputes.
The problem I have is not many buyers leave me a feedback when they get their goods. They are obviously happy since they made no remarks or ask for a refund. Guess everyone is too busy to leave feedbacks
posted on November 9, 1999 11:21:39 AM new
I always say, when I sent my payment,
PLEASE LET ME KNOW BY FEEDBACK WHEN YOU RECEIVED THE MONEY.
It works, (for me)
when you sold something, do the same
personally I don't care if someone leaves feedback or not
as long as it's not neg. or neutral
currently I'm at 34 positives
39 from registered users
1 neutral
1 completely insane no reason negative
Why is it hard to do? My seller still hasent posted any for me. Yesterday, I sent her a letter and was very friendly. I said that I am sure she knows how important feedback is so could she please go back and post some for me? I said that I will be posting for her As soon as I receive the item. (which I still havent) Anyway, she did not respond to my e-mail at all! What a witch! It IS time for Halloween.
