posted on February 6, 2007 09:40:06 PM new
I need to combine two orders - both of which are old.
The orders are: Order #920658248 dated 1/29, and order #918780683 dated 1/12.
When I try to combine orders nothing appears. Customer service helped me a over month ago, with a similar problem, and I have forgotten how to do this.
posted on February 7, 2007 03:05:19 AM new
In post sale.......combinable items.....there is a drop down box in the upper right.....that says show:______ You can choose up to 90 days back there.
You can combine items with other items to create orders, but you cannot combine two existing orders without splitting them apart first.
To uncombine an order, in Sales Manager -> Post Sale click the order number, then the "Edit Buyer/Split Order" button. Uncheck the Relist option, and click "Split Order". At this point, the item will be split into separate listings. You can either handle these individually, or you may recombine them in the Combinable Items section in Sales Manager -> Post Sale.
